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Soleil7799
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My newly installed Acrobat X keeps locking up and won't scan anything--just throws a lot of errors

Jun 25, 2012 9:13 PM

I was desperately trying to scan an important document tonight, but my newly installed Acrobat X, which is part of my Creative Cloud, not only won't scan in black and white or color it keeps throwing error messages and then the program locks up with no way to close it at all other than rebooting. I hope someone can help! Thank you. I'm going to try to uninstall and reinstall it, but I don't know if it will help. I have no problems with 9.

940 Views   3 Replies   Latest reply: Soleil7799, Jun 26, 2012 8:33 PM
 
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  • CollinVa
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    1. CollinVa,
    Jun 26, 2012 4:57 PM   in reply to Soleil7799
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    Hello Soleil7799

     

    Within Acrobat X Pro try doing a repair and see if this fixes your problem. Go to the Help menu and select Repair Acrobat Installation.

     
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  • David__B
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    2. David__B,
    Jun 26, 2012 5:35 PM   in reply to Soleil7799
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    Sorry to hear about your difficulties. What errors is it giving?

     

    I'm moving your post to the Acrobat forum.

     

    -Dave

     
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  • Soleil7799
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    3. Soleil7799,
    Jun 26, 2012 8:33 PM   in reply to Soleil7799
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    HI! Thank you for the support. I did completely uninstall it, including the foreign language version that was on there PLUS I discovered just after the reinstall that my Brother multifunction printer also had a firmware update AND Acrobat also stopped freezing. It locked up more than 20 times and nothing would click it away--so much of the issue didn't even involve error messages--it just seemed to disable everything just sometimes with a "not responding" message. Things seem to be working much, much better this time--but great to have a resource here!

     
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