Skip navigation
ramsees21
ramsees21 Calculating status...
Currently Being Moderated

Creative Cloud Storage Space not freed..

Jun 26, 2012 6:02 PM

I Signed in to CCM and tried to upload different types of files. Tried uploading Video files, text files, and etc to see if it does really accept any kind of files. It did upload all the files however when I went ahead and delete them all the I've notice that the storage space is not freed basing on the indicator bar located on the upper-right hand side of the website. The storage shows 2GB and the bIue bar indicates that it's almost full even after deleting the files that i have uploaded.Is this an issue with the Creative Cloud Website? A limitation for the free CCM, or does this happen on the full membership as well? I tried to access my CCM free account on different computers on different locations with different browser and it does show the same progress bar so I don't think it's an issue with the browser.

 

Hoping for your kind response.

 

Thank you,

 

Juvis

223 Views   2 Replies   Latest reply: ramsees21, Jun 27, 2012 10:24 AM
 
Replies
  • Ken G. Rice
    Currently Being Moderated
    1. Ken G. Rice,
    Jun 26, 2012 10:59 PM   in reply to ramsees21
    Report

    Permanently deleting files is a two-stage process. First you trash them and then switch to the trashed view to permanently delete them. You click on the trash can and should see the text 'Viewing deleted files." with a blue link to the right to "View all files". See screen shot:

     

    trashed_files.png

    If you have permanently deleted the files then there is an issue.

     
    |
    Mark as:
  • ramsees21
    Currently Being Moderated
    2. ramsees21,
    Jun 27, 2012 10:24 AM   in reply to Ken G. Rice
    Report

    Oh I see..Thanks that did it. Storage space has been freed!:)

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points