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richhelvey
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Re: Having trouble activating your Creative Cloud subscription in trial applications?

Jun 25, 2012 1:17 PM

I get an "Internet connection required for subscriptions" error.  And yes, I'm connected to the internet, but I am behind a pretty mean firewall.  Product Updates can see my proxy and download, but Activation can't?

Branched from an earlier discussion.
 
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    Jun 25, 2012 10:41 AM   in reply to richhelvey

    Richhelvey are you utilizing a software firewall?  Are you using Mac OS or Windows?  I would also recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

     
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    Jun 25, 2012 11:54 AM   in reply to richhelvey

    Richhelvey it sounds like you are on the right track.  Your IT department will also need to allow Internet access to PDApp.exe or Adobe Application Manager.app for Windows and Macintosh systems respectively.

     
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    Jun 25, 2012 1:12 PM   in reply to richhelvey

    Will these applications require Internet access otherwise you will be unable to utilize a subscription for your Adobe software.

     
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    Jun 25, 2012 1:20 PM   in reply to richhelvey

    Branched this discussion out to a new thread.  CS6 is actually compatible with proxy servers.  I would recommend you continue to work with your IT department. 

     

    As previously mentioned they will likely need to add an exclusion to allow PDApp.exe and/or the Adobe Application Manager to access the Internet.  This is unrelated to a proxy server and has to do with the configuration of the Firewall.

     
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    Jun 27, 2012 8:54 AM   in reply to richhelvey

    Part of this information is in the document which was previously referenced in message #1.  You need to have access to https://activate.adobe.com and https://lm.licenses.adobe.com/.  These currently resolve into 192.150.16.69 and 192.150.16.211 respectively.  You will also need port 23, 80, and 443 available.

     
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    Jul 17, 2012 9:53 AM   in reply to richhelvey

    Is your I.T. guy saying that they are restricting traffic depending on what information is being sent through?  At this point I would recommend you or your I.T. department work directly with our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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    Aug 5, 2013 9:08 PM   in reply to Jeff A Wright

    Seriously what *** hat in the team thought 443,80 direct was a moment of brilliance given most corporate environments don't allow staff direct port access let alone "contact our IT dept".

     

    You have as much chance of IT opening these two ports as I have getting OSX rolled out to all staff. Instead of arguing about whether or not IT Dept's should or shouldn't contact the support team release a patch that taps into existing proxy settings for your inbound/outbound connections like any other software does today.

     
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    Aug 6, 2013 8:09 AM   in reply to Mossyblogz

    Mossyblogz you have responded to quite an old discussion.  Please see the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html for information on how to configure a managed network to work with the Adobe Creative software.

     
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