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jokerjim65
jokerjim65
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Flash not working any browser

Jun 26, 2012 3:02 PM

I am at a complete loss, flash isn't working on any browser, Mozilla, Opera, IE, SeaMonkey or Chrome.  I uninstalled it and then reinstalled, yet, nothing works.

Thoughts??  Thanks in advance for any help.  Using Windows & Home Premium

4029 Views   9 Replies   Latest reply: Jeromie Clark, Jun 29, 2012 2:40 PM
 
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  • Jeromie Clark
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    1. Jeromie Clark,
    Jun 27, 2012 12:18 AM   in reply to jokerjim65
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    As a first step, check out this installation troubleshooting guide:

     

    http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html

     
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  • MiM68300
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    2. MiM68300,
    Jun 27, 2012 2:56 AM   in reply to Jeromie Clark
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    Having the same issue since last update from Flashplayer  (11.3.300.262).

     

    Windows XP SP3

    Browsers : Firefox 12.0, IE 8.0, Chrome 20.0

     

    Doesnt work anymore on any browser.

    I've been looking at the troubleshooting guide and other pages, nothing helps.

     

    Took a look at other forums too, it seems that many people have this problem.

     

    Example of symptom, often mentioned : videos on Youtube -> message "an error occurred please try again later"   (but you'll wait very long, nothing changing)

     

     

    Kind regards.

     
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  • Jeromie Clark
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    3. Jeromie Clark,
    Jun 27, 2012 10:42 AM   in reply to MiM68300
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    This sounds like the RealPlayer issue described in the link above.  Have you gone through the troubleshooting steps?

     
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  • MiM68300
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    4. MiM68300,
    Jun 27, 2012 11:53 PM   in reply to Jeromie Clark
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    Hi Jeromie

     

    I have no RealPlayer.

     

    As said I took a lokk at the troubleshooting guides, yes.

     
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  • MiM68300
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    5. MiM68300,
    Jun 28, 2012 7:02 AM   in reply to MiM68300
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    Hi Jeromie,

     

    one browser more or less ;-) I just installed Opera to make a test.

    I get the same error message in Youtube 

     

    As said I have no Realplayer.

     

    If you'd like any trace files or whatever let me know how I can make it.

     

    Kind regards.

     
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  • Jeromie Clark
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    6. Jeromie Clark,
    Jun 28, 2012 2:56 PM   in reply to MiM68300
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    When you go here, do you see the animated ball?

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    If not, please try the following:

    1.) Uninstall using the uninstaller, as described here here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html

    2.) Reboot

    3.) Download and install Flash Player from here: http://get.adobe.com/flashplayer/

     

    What antivirus/antimalware stuff do you have installed, if any?

     
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  • MiM68300
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    7. MiM68300,
    Jun 29, 2012 12:40 AM   in reply to Jeromie Clark
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    Hi Jeromie

     

    I can see the animated ball in ALL browsers.

     

    And on the other side no Youtube vids in any browser.

     

    So is this either a Youtube issue ?

     

     

    By the way, I have TrenMicro Office Scan

     
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  • MiM68300
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    8. MiM68300,
    Jun 29, 2012 5:21 AM   in reply to MiM68300
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    Hi Jeromie,

     

    guess what ?

     

    Suddenly Youtube videos work again, and in all browsers.

     

    It seems that Google / Youtube needed time to accept that Flashplayer wasnt guilty 

     

    Now there are buffering problems remaining, many people reported that, wait and see ...

     

     

    Kind regards.

     
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  • Jeromie Clark
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    9. Jeromie Clark,
    Jun 29, 2012 2:40 PM   in reply to MiM68300
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    Cool, it sounds like Flash Player is working correctly.

     

    It's hard to know what the buffering issue is without doing a bunch of detailed diagnostics.  You can try disabling hardware acceleration to see if it's Flash Player and/or your video drivers not playing nice.  The Youtube diagnostic pages looks like they're not being maintained these days.  Do you see video playback issues on other sites (vimeo, comedy central, etc)?

     

    You can try ruling out hardware acceleration.  That's about the only Flash-side thing I can think of that might help.

     

    1.) Try disabling Hardware Acceleration in Flash Player.  Details are in the Solve Video Problems section, here:  http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

     
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