Logging in under firstname.lastname@example.org doesn’t take me to our account. We purchased 2 Adobe Pro v.10 new license 1 user, when downloading it said invalid serial number when I used the same one provided to City manager. We purchased online through Carahsoft Technology Invoice Number IN094057. This should not be this difficult, it is very disturbing.
xpc123 I would recommend contacting our support team. They can look up your serial number and help verify it's validity. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Thank you for the previous email with the link. I was able to obtain both serial numbers from there. So, there is not a problem with the number, it was me using the same one. If I ever do encounter a problem I’ll contact the support team.