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Bug: Can't attach an image to a post during edit

Jun 27, 2012 2:53 PM

Edited a post I had just made:

Opened a couple of blank lines.
Hit the camera icon
Hit the [Browse...] button
Selected the file and had its path appear in the Insert Image dialog field.
Hit the [Insert Image] button.
Got this failure:

I couldn't attach the image to this post either, even though it's an under-200K JPEG saved from Photoshop CS6 at quality 10. Here's a link that will take you to a copy of the file:

http://Noel.ProDigitalSoftware.com/temp/CloneAndPatternStamp.jpg

This is my second attempt to post this. First time I typed in this post I got this message:

It's an interesting approach, making it particularly difficult to report bugs.

-Noel

2228 Views 31 Replies Latest reply: Niall O\'Donovan, Jun 29, 2012 4:05 PM

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1. adobe-admin,

Jun 27, 2012 3:15 PM in reply to Noel Carboni

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Adding a reply with no image. I will then edit the reply to add an image to test.

Now adding an image:

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2. adobe-admin,

Jun 27, 2012 3:20 PM in reply to adobe-admin

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I haven't been able to recreate the error. I tried editing the post here. I also tried creating a new thread and editing that to add an image. Will continue testing with other accounts.

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3. station_two,

Jun 27, 2012 4:14 PM in reply to adobe-admin

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adobe-admin wrote:

I haven't been able to recreate the error…

Ah, but you did. The image is missing in post #1.

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4. Claudio González,

Jun 27, 2012 4:24 PM in reply to adobe-admin

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Station_two is right. I get a non working link in Firefox/Mac, a box with a non working link in Explorer/Win7, and a box with a "?" sign in Safari/Win7.

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5. Noel Carboni,

Jun 27, 2012 5:18 PM in reply to adobe-admin

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That might be a different rendition of the same error.

Here's another attempt to initially attach the same image I provided a link for:

This time it went in, so it's clearly not something to do with the image.

Now I'm hitting the Post button, after which I'll try to edit the post and attach it again...

***ZZZZT**** Couldn't attach it here.

-Noel

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6. Noel Carboni,

Jun 27, 2012 5:20 PM in reply to Noel Carboni

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Noel Carboni wrote:

***ZZZZT**** Couldn't attach it here.

-Noel

And this was the error, as you can see, in context:

This is happening to real users too. See this thread: http://forums.adobe.com/message/4524905#4524905

-Noel

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7. Pat Willener,

Jun 27, 2012 8:32 PM in reply to Noel Carboni

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I don't see what the problem is -- all images are in the posts...?

Partial image from the original post:
Looks like that was a temporary "glitch".

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8. Claudio González,

Jun 27, 2012 8:42 PM in reply to Pat Willener

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Pat Willener wrote:

I don't see what the problem is -- all images are in the posts...?
...
Looks like that was a temporary "glitch".
What do you see in post #1 in this thread?

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9. Pat Willener,

Jun 27, 2012 8:47 PM in reply to Claudio González

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Right - I didn't read it enough carefully; the image that Noel attempted to post is not there. Other images are. Sorry!

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10. Noel Carboni,

Jun 28, 2012 5:13 AM in reply to Pat Willener

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In summary: It seems that one can post an image in the original post or reply, but there may be problems with posting an image when editing a message.

-Noel

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11. Niall O\'Donovan,

Jun 28, 2012 5:36 AM in reply to Noel Carboni

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Hmm, one thing I noticed is that now when you go and edit a post, it uses the Advanced Editor. I wouldn't have expected that to make a difference, but...

Now maybe it always edited a post in the Advanced Editor, but I can't remember.

Niall

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12. Noel Carboni,

Jun 28, 2012 6:09 AM in reply to Niall O\'Donovan

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I think it has, yes, at least for the past few versions.

-Noel

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13. Noel Carboni,

Jun 28, 2012 6:14 AM in reply to Noel Carboni

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Just testing to see if I can insert an image initially in a post with the Advanced Editor...

Seems to be possible.

Now an attempt to attach an image while editing, with IE9...

Hm, that succeeded, at least while editing. Now an attempt to attach the same image that was giving me trouble before...

That succeeded interactively as well. Now to hit [ Update ] to see if they actually show up...

-Noel

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14. Noel Carboni,

Jun 28, 2012 6:15 AM in reply to Noel Carboni

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Well, it appears to be fixed. Is it because I cleared my cache, or has some actual change been made?

-Noel

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15. Bill Hunt,

Jun 28, 2012 6:35 AM in reply to Noel Carboni

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Noel,

Good news.

Not sure if I mentioned it upthread, but with one of the major Jive updates, about a year ago, my IE7 stopped attaching an Image. Tried IE8 on another machine, and no go. Went to Chrome, and instantly had the capability restored.

Thanks for your testing,

Hunt

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16. Noel Carboni,

Jun 28, 2012 7:21 AM in reply to Bill Hunt

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*>Thanks for your testing

That's nice of you to say, Bill. Thanks in return.

-Noel

*Note: Apparently there's no way to do a proper quote from an iPad.

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17. Noel Carboni,

Jun 28, 2012 7:22 AM in reply to Bill Hunt

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Haven't installed Chrome yet... One day soon...

-Noel

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18. adobe-admin,

Jun 28, 2012 9:50 AM in reply to Claudio González

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I saw my embedded screen shot in reply #1 yesterday, and still see it today. Is it still missing for other people?

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19. Noel Carboni,

Jun 28, 2012 9:55 AM in reply to adobe-admin

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adobe-admin wrote:

I saw my embedded screen shot in reply #1 yesterday, and still see it today. Is it still missing for other people?

Still missing...

-Noel

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20. adobe-admin,

Jun 28, 2012 10:02 AM in reply to adobe-admin

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Here is a screen shot of what I see in my reply...

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21. Noel Carboni,

Jun 28, 2012 10:19 AM in reply to adobe-admin

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Is it possible that because you have a privileged account the file was saved with privileges that don't allow mere mortals to see it?

By the way, this may or may not be the same or a related problem as the one I originally posted about, which (last I tried it) seems to be resolved. In that case no image could be posted at all, because of the failure shown.

-Noel

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22. adobe-admin,

Jun 28, 2012 10:26 AM in reply to Noel Carboni

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You are probably right. Don't know if it is because of account rights, or because the image was uploaded from my computer, but I do see the broken link to the image when I look at it in IE and am not signed in.

Still investigating.

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23. adobe-admin,

Jun 28, 2012 10:36 AM in reply to adobe-admin

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Logged in with a different admin account and can see the image. Off to Jive...

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24. adobe-admin,

Jun 28, 2012 10:40 AM in reply to adobe-admin

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One more comment. Signed in with a non-admin account and I can still see the image, at least in Firefox. and in IE. It is only when I'm not signed in at all that I don't see the image in the first reply.

And now after signing out, I can still see it in IE.

This should be fun to diagnose...

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25. Claudio González,

Jun 28, 2012 2:19 PM in reply to adobe-admin

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adobe-admin wrote:

...
This should be fun to diagnose...
Yes, it should, because this is what I get in Safari 5.1.7:

and this is in Explorer 9:

both in Windows 7; both screenshots of a couple of minutes ago. And Firefox/Mac just shows a broken link.

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26. adobe-admin,

Jun 29, 2012 3:46 PM in reply to Claudio González

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Testing again. FIrst posting without an image.

Now editing to add an image...

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27. adobe-admin,

Jun 29, 2012 3:46 PM in reply to adobe-admin

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Can everyone/anyone see the image in the previous post?

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28. Bill Hunt,

Jun 29, 2012 3:51 PM in reply to adobe-admin

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Not on Chrome on PC, as of 3:51PM PDT, June 29.

Hunt

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29. adobe-admin,

Jun 29, 2012 3:54 PM in reply to Bill Hunt

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Thanks, Bill.

It looks like if I am signed in as a regular user I cannot see it either, but if I sign in as an admin I do. And then the browser must cache it, as I can sign out and back in with the regular account and I can see it.

John

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30. Bill Hunt,

Jun 29, 2012 3:57 PM in reply to adobe-admin

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I am viewing with the MOD Console, and that alone, does not do it for me.

It came up with the little "broken image link" icon, and even clearing my cache did not change that.

Sorry,

Hunt

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31. Niall O\'Donovan,

Jun 29, 2012 4:05 PM in reply to adobe-admin

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Hi,

"embed.png" is not visible on Chrome on Mac OS 10.6 OR IE9 on Windows 7.

Niall

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