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Acrobat 10.1.3 Pro on OS X 10.6.8 crashes upon opening EVERY file.

Jun 16, 2012 2:14 PM

Tags: #acrobat #crashes #opening_files #10.1.3

Hello,

 

EVERY time I open a file in Acrobat 10.1.3 "Quits Unexpectedly" ie, crashes. I am then able to open the document.  As I am  working on very large, complex documents on  a tight deadline, I am concerned that this is going to cause unforetold problems.  This started after the last upgrade.

 

Any help would be appreciated.

 

Pam

 

Process:     AdobeAcrobat [509]
Path:        /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:  com.adobe.Acrobat.Pro
Version:     10.1.3 (10.1.3)
Code Type:   X86 (Native)

Parent Process:  launchd [96]

 

Date/Time:   2012-06-16 16:36:49.098 -0400
OS Version:  Mac OS X 10.6.8 (10K549)

Report Version:  6

 

Interval Since Last Report:      209616 sec
Crashes Since Last Report:       3

Per-App Interval Since Last Report:  161124 sec

Per-App Crashes Since Last Report:   3

Anonymous UUID:                  3FCD0FAE-A640-4076-B641-C6A3FFA2B615

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x000000009b968680

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

0   ???                       0x02bcfb7e 0 + 45939582
1   com.adobe.Acrobat.framework   0x0008afe5 RunAcrobat + 506184
2   com.adobe.Acrobat.framework   0x0054c2e2 AcroSecurityBailOutImpl + 1457986
3   com.adobe.Acrobat.framework   0x00097ca6 RunAcrobat + 558601
4   com.adobe.Acrobat.framework   0x00097afd RunAcrobat + 558176
Branched to a new discussion.
 
Replies
  • Currently Being Moderated
    Jun 23, 2012 3:48 AM   in reply to Minor G

    I have the exact same problem.

     

    • Mac OS X version 10.6.8 running on MacBook Pro.
    • Adobe Acrobat X version 10.1.3.

     

    Any help would be greatly appreciated.

     

     

    ka >>

     
    |
    Mark as:
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jun 27, 2012 3:53 PM   in reply to kasra62

    Hi Minor G and kasra62

     

    Sorry to hear about the problem you're facing.

     

    A few questions for you:

     

    • How is Acrobat installed? Stand-alone or part of a suite
    • Have you uninstalled and reinstalled?
    • If so, does the application still launch up until the point where you patch to 10.1.3?
    • Have you done a premissions check and repair?

     

    -David

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 27, 2012 5:25 PM   in reply to David Kastendick

    Hi David,


     

    Please, see my comments in-line, below. I've sent the crash report to Apple. I also enclose it here FYI.

     


     

     

    Thank you for your help,

    kr >>


     

    • How is Acrobat installed? Stand-alone or part of a suite

    - My Acrobat Pro X is part of the CS 5.5 Master Collection.

     

    • Have you uninstalled and reinstalled?

    - No because it was working just fine before the 10.1.3 upgrade.

     

    • If so, does the application still launch up until the point where you patch to 10.1.3?

    - NA.

     

    • Have you done a premissions check and repair?

    - Yes, I do the permission check and repair on a regular basis as part of routine system's maintenance.

     

    ---------------------------------------------------------------------- ---------------------------------------------------------------------- ----------

     

    Process:         AdobeAcrobat [753]

    Path:            /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

    Identifier:      com.adobe.Acrobat.Pro

    Version:         10.1.3 (10.1.3)

    Code Type:       X86 (Native)

    Parent Process:  launchd [182]

     

    Date/Time:       2012-06-24 03:56:08.469 -0400

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6

     

    Interval Since Last Report:          9126652 sec

    Crashes Since Last Report:           103

    Per-App Interval Since Last Report:  545065 sec

    Per-App Crashes Since Last Report:   27

    Anonymous UUID:                      CB75B62F-EDA4-49DC-832F-0346CB527B8B

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000d

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

    0   com.adobe.Acrobat.framework             0x0008b142 RunAcrobat + 506533

    1   com.adobe.Acrobat.framework             0x0008afe5 RunAcrobat + 506184

    2   com.adobe.Acrobat.framework             0x0054c2e2 AcroSecurityBailOutImpl + 1457986

    3   com.adobe.Acrobat.framework             0x00097ca6 RunAcrobat + 558601

    4   com.adobe.Acrobat.framework             0x00097afd RunAcrobat + 558176

    5   com.adobe.Acrobat.framework             0x00097558 RunAcrobat + 556731

    6   com.adobe.Acrobat.framework             0x00096768 RunAcrobat + 553163

    7   com.adobe.Acrobat.framework             0x000964fd RunAcrobat + 552544

    8   com.adobe.Acrobat.framework             0x005c5045 AcroSecurityBailOutImpl + 1952933

    9   com.adobe.Acrobat.framework             0x00097afd RunAcrobat + 558176

    10  com.adobe.Acrobat.framework             0x00097558 RunAcrobat + 556731

    11  com.adobe.Acrobat.framework             0x00096768 RunAcrobat + 553163

    12  com.adobe.Acrobat.framework             0x000964fd RunAcrobat + 552544

    13  com.adobe.Acrobat.framework             0x0009638b RunAcrobat + 552174

    14  com.adobe.Acrobat.framework             0x0009607f RunAcrobat + 551394

    15  com.adobe.Acrobat.framework             0x00095037 RunAcrobat + 547226

    16  com.adobe.Acrobat.framework             0x0066a005 AcroSecurityBailOutImpl + 2628709

    17  com.adobe.Acrobat.framework             0x00094cea RunAcrobat + 546381

    18  com.apple.AppKit                        0x9690b07e _handleWindowNeedsDisplay + 696

    19  com.apple.CoreFoundation                0x93cfcdd2 __CFRunLoopDoObservers + 1186

    20  com.apple.CoreFoundation                0x93cb8ced __CFRunLoopRun + 557

    21  com.apple.CoreFoundation                0x93cb83c4 CFRunLoopRunSpecific + 452

    22  com.apple.CoreFoundation                0x93cb81f1 CFRunLoopRunInMode + 97

    23  com.apple.HIToolbox                     0x92a64e04 RunCurrentEventLoopInMode + 392

    24  com.apple.HIToolbox                     0x92a64af5 ReceiveNextEventCommon + 158

    25  com.apple.HIToolbox                     0x92a64a3e BlockUntilNextEventMatchingListInMode + 81

    26  com.apple.AppKit                        0x968e1595 _DPSNextEvent + 847

    27  com.apple.AppKit                        0x968e0dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156

    28  com.apple.AppKit                        0x968a31f3 -[NSApplication run] + 821

    29  com.adobe.Acrobat.framework             0x0001117f RunAcrobat + 6882

    30  com.adobe.Acrobat.framework             0x0000f7d9 RunAcrobat + 316

    31  com.adobe.Acrobat.Pro                   0x00001e92 main + 94

    32  com.adobe.Acrobat.Pro                   0x00001e16 start + 54

     

    Thread 1:  Dispatch queue: com.apple.libdispatch-manager

    0   libSystem.B.dylib                       0x935c4382 kevent + 10

    1   libSystem.B.dylib                       0x935c4a9c _dispatch_mgr_invoke + 215

    2   libSystem.B.dylib                       0x935c3f59 _dispatch_queue_invoke + 163

    3   libSystem.B.dylib                       0x935c3cfe _dispatch_worker_thread2 + 240

    4   libSystem.B.dylib                       0x935c3781 _pthread_wqthread + 390

    5   libSystem.B.dylib                       0x935c35c6 start_wqthread + 30

     

    Thread 2:

    0   libSystem.B.dylib                       0x935c3412 __workq_kernreturn + 10

    1   libSystem.B.dylib                       0x935c39a8 _pthread_wqthread + 941

    2   libSystem.B.dylib                       0x935c35c6 start_wqthread + 30

     

    Thread 3:

    0   libSystem.B.dylib                       0x935c3412 __workq_kernreturn + 10

    1   libSystem.B.dylib                       0x935c39a8 _pthread_wqthread + 941

    2   libSystem.B.dylib                       0x935c35c6 start_wqthread + 30

     

    Thread 4:

    0   libSystem.B.dylib                       0x935cbaa2 __semwait_signal + 10

    1   libSystem.B.dylib                       0x935cb75e _pthread_cond_wait + 1191

    2   libSystem.B.dylib                       0x935cd3f8 pthread_cond_wait$UNIX2003 + 73

    3   ...ple.CoreServices.CarbonCore          0x981e121e TSWaitOnCondition + 126

    4   ...ple.CoreServices.CarbonCore          0x981ccb68 TSWaitOnConditionTimedRelative + 202

    5   ...ple.CoreServices.CarbonCore          0x981c8533 MPWaitOnQueue + 250

    6   AdobeACE                                0x01f5a737 ACEInitialize + 3741

    7   AdobeACE                                0x01f5a6ad ACEInitialize + 3603

    8   ...ple.CoreServices.CarbonCore          0x981ac54a PrivateMPEntryPoint + 68

    9   libSystem.B.dylib                       0x935cb259 _pthread_start + 345

    10  libSystem.B.dylib                       0x935cb0de thread_start + 34

     

    Thread 5:

    0   libSystem.B.dylib                       0x935cbaa2 __semwait_signal + 10

    1   libSystem.B.dylib                       0x935cb75e _pthread_cond_wait + 1191

    2   libSystem.B.dylib                       0x935cd3f8 pthread_cond_wait$UNIX2003 + 73

    3   AdobeAGM                                0x020a779c AGMInitialize + 33770

    4   AdobeAGM                                0x020a76d6 AGMInitialize + 33572

    5   AdobeAGM                                0x020a7231 AGMInitialize + 32383

    6   libSystem.B.dylib                       0x935cb259 _pthread_start + 345

    7   libSystem.B.dylib                       0x935cb0de thread_start + 34

     

    Thread 6:

    0   libSystem.B.dylib                       0x9359db5a semaphore_timedwait_signal_trap + 10

    1   libSystem.B.dylib                       0x935cb6e1 _pthread_cond_wait + 1066

    2   libSystem.B.dylib                       0x935fa5a8 pthread_cond_timedwait_relative_np + 47

    3   ...ple.CoreServices.CarbonCore          0x981ccb90 TSWaitOnConditionTimedRelative + 242

    4   ...ple.CoreServices.CarbonCore          0x981c8533 MPWaitOnQueue + 250

    5   com.adobe.Acrobat.framework             0x00069705 RunAcrobat + 368744

    6   com.adobe.Acrobat.framework             0x00069417 RunAcrobat + 367994

    7   ...ple.CoreServices.CarbonCore          0x981ac54a PrivateMPEntryPoint + 68

    8   libSystem.B.dylib                       0x935cb259 _pthread_start + 345

    9   libSystem.B.dylib                       0x935cb0de thread_start + 34

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00000001  ebx: 0x0008b114  ecx: 0xbfffdcd4  edx: 0xa053f4c0

      edi: 0xbfffdcd8  esi: 0x02bbda40  ebp: 0xbfffdc08  esp: 0xbfffdbc0

       ss: 0x0000001f  efl: 0x00010202  eip: 0x0008b142   cs: 0x00000017

       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

      cr2: 0x0000000d

     

    Binary Images:

        0x1000 -     0x1fff +com.adobe.Acrobat.Pro 10.1.3 (10.1.3) <FCB16A78-77BB-D7C8-C51A-ABEA7442F48A> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

        0x6000 -  0x1ccdfef +com.adobe.Acrobat.framework 10.1.3 (10.1.3) <ED42701D-927F-4DF1-66FE-143BD16D2EBD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

    0x1f58000 -  0x2079fff +AdobeACE ??? (???) <AED28AAB-6A04-E665-22B2-DBED624F1D0E> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

    0x209c000 -  0x2661feb +AdobeAGM ??? (???) <807014CE-E064-5B60-D459-389CE0B3CDB2> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

    0x2714000 -  0x2731ff7 +AdobeBIB ??? (???) <E6E0225B-3F17-013B-041D-69A0F42461F8> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

    0x2738000 -  0x2a5cfe3 +com.adobe.CoolType AdobeCoolType 5.08.113.1 (5.08.113.1) <A2DE878B-3EDA-7E56-8F19-2E9901996483> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeC oolType

    0x16820000 - 0x16a18ff7 +com.adobe.Acrobat.adm 10.1.3 (10.1.3) <6C417E91-8B8F-743F-8539-B88A9C1524B1> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/ AdobeADM

    0x19795000 - 0x197f4fe7 +AcroSQLite ??? (???) <08BCB05D-BB30-1E7F-E2FE-FA249DA67F66> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLit e

    0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

    0x90003000 - 0x90007ff7  libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG FXShared.dylib

    0x90069000 - 0x9006cff7  libCoreVMClient.dylib ??? (???) <37F56237-4ABA-E5B5-968D-70FFE357E8E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libC oreVMClient.dylib

    0x9006d000 - 0x90089fe3  com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ope nScripting.framework/Versions/A/OpenScripting

    0x91089000 - 0x910cfff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib

    0x910d0000 - 0x910d3fe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

    0x911f9000 - 0x912a6fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib

    0x912a7000 - 0x91372fef  com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/OSServices.framework/Versions/A/OSServices

    0x9137b000 - 0x9137bff7  com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/A pplicationServices

    0x913ff000 - 0x91442ff7  com.apple.NavigationServices 3.5.4 (182) <753B8906-06C0-3AE0-3D6A-8FF5AC18ED12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Nav igationServices.framework/Versions/A/NavigationServices

    0x91443000 - 0x914a7ffb  com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTM LRendering.framework/Versions/A/HTMLRendering

    0x914af000 - 0x9154afe7  com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/ATS

    0x91554000 - 0x91554ff7  liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib

    0x91555000 - 0x91557ff7  libRadiance.dylib ??? (???) <98EC06D5-1A02-EDEF-BF9D-2C986761AD54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

    0x91576000 - 0x9158afe7  libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

    0x916c3000 - 0x9176bffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/QD.framework/Versions/A/QD

    0x9176e000 - 0x91931feb  com.apple.ImageIO.framework 3.0.5 (3.0.5) <87750C2B-193F-56A6-AB97-0842A2D02092> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/ImageIO

    0x91932000 - 0x91d83fef  com.apple.RawCamera.bundle 3.7.1 (570) <AF94D180-5E0F-10DF-0CB2-FD8EDB110FA2> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamer a

    0x91e41000 - 0x91e7fff7  com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

    0x91e80000 - 0x91fa8fe7  com.apple.WebKit 6534.57 (6534.57.2) <4CB86278-4657-3503-8042-074628222DF3> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

    0x9206a000 - 0x92074fe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Car bonSound.framework/Versions/A/CarbonSound

    0x92075000 - 0x92075ff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x92076000 - 0x92076ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/vecLib

    0x920b8000 - 0x92138feb  com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/SearchKit.framework/Versions/A/SearchKit

    0x92316000 - 0x923cffe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

    0x923d0000 - 0x923f4ff7  libJPEG.dylib ??? (???) <5F2343E4-C268-B9AE-1BC3-466F5A614648> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

    0x92464000 - 0x924a1ff7  com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/S ystemConfiguration

    0x924a2000 - 0x924e5ff7  libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LU.dylib

    0x924e6000 - 0x92519ff7  com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/AE.framework/Versions/A/AE

    0x925b2000 - 0x92823fef  com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

    0x92824000 - 0x92827ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dyl ib

    0x928a2000 - 0x928b6ffb  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

    0x929b9000 - 0x929e1ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib

    0x92a30000 - 0x92d54fef  com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox

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    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.47f2

    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

    Memory Module: global_name

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)

    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB

    Serial ATA Device: MATSHITADVD-R   UJ-868

    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24400000 / 2

    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26500000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0x04600000 / 3

    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000 / 2

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06110000 / 6

     
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    Mark as:
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jul 9, 2012 4:23 PM   in reply to Minor G

    Could you both try enabling the root user and logging in under that account?  Once logged in, see if the application still crashes when opening PDF files.

     

    -David

     
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    Mark as:
  • Currently Being Moderated
    Jul 10, 2012 10:12 AM   in reply to David Kastendick

    Hello David,

     

    I've been having the exact problem opening PDF files after installing the last update to Acrobat 9 Pro. I just installed Acrobat X Pro from the Creative Cloud and the app crashes when I double click the PDF file icon. The app actually launches, the document opens momentarily and then the whole thing crashes. This behavior is consistent—not a one time occurance. I don't understand what you mean by "enabling the root user". Is there any diagnostic software available that can test for compatibility issues with other software resident on the hard drive? I am running Mac OS X 10.6.8. I will upgrade to Lion, but I've heard the problem occurs with that OS also. Please advise.

     

    Thank you.

    Nieves

     
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    Mark as:
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jul 11, 2012 9:23 AM   in reply to nieves53

    Hi Nieves,

     

    I think you're running into a different issue.  Could you try the solution outlined in this thread: http://forums.adobe.com/thread/1019251

     

    -David

     
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    Mark as:
  • Currently Being Moderated
    Jul 16, 2012 10:20 AM   in reply to Minor G

    ... It might be silly but I have a feeling that this problem might have something to do with the "fonts". Either the .pdf document fonts and/or the system fonts. Does this make any sense?

     

     

    kr >>

     
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