First off, I’m using Vista 32-bit with IE-7 and I supposedly have 11.3.300.257 installed. Although I have definitely installed it, and it shows up fine here http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html for some reason it does not work on other sites that require Flash (e.g Pottermore or the Adobe Website Storage Settings panel). They tell me that I need to install Flash and have a link directing me to install the version that’s already installed!
I’ve done a ‘clean install’ by doing the following:
- Download the current uninstaller Uninstaller for 32 bit Operating Systems
- Close all browser windows and run the uninstaller
- Restart Windows
- Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in an Explorer window)
- C:\Windows\system32\Macromed\Flash
- C:\Windows\SysWOW64\Macromed\Flash (if it exists)
- %appdata%\Adobe\Flash Player
- %appdata%\Macromedia\Flash Player
- Verify that the file “FlashPlayerCPLApp.cpl” in C:\Window\system32\ for 32 bit systems
I’ve also followed all the troubleshooting steps here:
http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.htm l#main_3__Enable_Flash_Player_Add_ons__if_you_are_using_Internet_Explo rer_8_
(apart from the one involving the Website Storage Settings panel obviously!)
Any other suggestions? HELP!!!
