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wmd
Currently Being Moderated

Any test web sites to insure browser/Flash player/other is adequate for all Captivate content

Jun 26, 2012 8:34 AM

My prior subject header was a little confusing, so I hope it's okay I start over again and state more clearly what I need.

 

I have hundreds of users accessing Adobe Captivate 5.5 training.  Many users have no trouble viewing the content.  SOME users have trouble, specifically when viewing a video inserted into the training.  It just won't play for them.  These users have different browsers, so it would seem the type of browser is not an issue.

 

What I am hoping for is ...

 

a web site that lets users know they have everything needed to run any content within a Captivate session.  For example, as you know, Adobe has a web site to inform the user what version of Flash Player they have (if any).  I would be great to have a site that would let the user know if they meet the minimum requirements (not just Flash Player) to participate successfully in a training.

 

Is anyone aware of such a site?  Or have ideas on how to build one?

 

Thank you, and I'm sorry for not being clearer on the prior post.

 

Best regards,

 

Mark

 
Replies
  • Currently Being Moderated
    Jun 27, 2012 7:25 AM   in reply to wmd

    Captivate outputs (generally) as Flash. So as long as users have a recent version of the Flash player, they should technically be able to play back the content.

     

    However, of course, online delivery depends on the user's internet connection. What if you're feeding them video and their connection is slow?

     

    For similar concerns, we point our users to speedtest.net and ask them to post their results. Sometimes that helps illustrate their slow connection means a slow video delivery.

     

    And, of course, the older the computer, the less-fast it'll be in rendering the course. My oldest computer, used occasionally and with frustration by my 5 y/old, plays Flash sites horribly - and it's a 1.6ghz computer with 512mb RAM and XP...with latest browsers and Flash player. You can always ask for their computer spec, but that's not an easy thing to determine via software/website.

     

    So you can create a simple 'minimum requirements' page that you can point to...but one that actually does a diagnostic...well, aside from simple Flash player/version detection (which is fairly simple), that's a complex task.

     
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  • Currently Being Moderated
    Jun 27, 2012 7:01 PM   in reply to wmd

    "why it would have problems ONLY at a video is strange"

    Other slides are going to be pretty quick to load, even on a slower connection, being text and images. Video, on the other hand (as you likely know) is a lot more intensive - several 'frames per second' of images trying to load quickly. And unless you've got an actual 'streaming server' in the backend, it's just progressive streaming like the rest of the content.

     

    So one idea may be to use video with a lower frame rate?

     

    Or, what exactly is the problem? It's not that some users don't see the video at all...is it? It's that it comes in slow and/or choppy....? Which indicates a bandwidth, or possibly rendering, or both, issue.

     

    But overall I agree with your idea - such a diagnostic page sure couldn't hurt!

     
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  • Currently Being Moderated
    Jun 29, 2012 10:07 AM   in reply to wmd

    Good call. Works sometimes and not others on the same computer? Either a delivery problem or a computer-resource problem almost surely. If the net connection seems fairly stable and unsaturated, then get the specs of the computer and be sure it's not overwhelmed.

    Trying to do a Flash piece with video on an older computer with minimal CPU/RAM and perhaps a few other applications open and running...could result in some poor playback.

    Good luck!

     
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