I am an Adobe employee working on the issues surrounding the download manager to download Flash Player.
The team is aware that some users are having difficulty downloading Flash Player due to an error message, "metafile download failed".
If you are one of the users having the problem of "metafile download failed" error message, please send me a private message with your email address so we can contact you.
NOTE: to send a private message, click on the User Name to go to their profile page and then use the link to send a private message in the Action panel there.
In an attempt to resolve the issue, I uninstalled my existing version of Flash and therefore do not have a working install on my PC. Please contact me to troubleshoot the issue. I am receiving the 'metafile download failed' message when attempting to install 10.3.
[email address removed]
I have a mix of XP and Win7 workstations all but 1 using IE8. I was finally able to install the new version of flash player this evening by uninstalling the older version, rebooting and installing the latest version. I have completed 3 workstations (win7 with IE9, win7 with IE8, XP with IE8) with 30+ to go. Please tell me there is a better fix for installing flash player updates than this.
Thanks! [email address removed]
Are you having an error message, "metafile download failed"?
It sounds like you are having issues with Flash Player update, and if that is the case, I suggest creating a new thread with the problem.
I'm sorry I can't help.
When attempting to install the latest flash player I am getting a "metafile" error message ("MetafileUnzipFailed" Then it takes me to the troubleshooting page. I tried http://www.adobe.com/products/flashplayer/fp_distribution3.html with the same results. I was left with no solution except to uninstall and reinstall the flash player. All our workstations are getting the "metafile" error message.
I am also having this problem with my proxy server/URL filter. (Cisco Ironport)
As suggested in other threads, it seems to work if I change my proxy settings to IP address and port number, but I get the "metafile downlod failed" message when using my .PAC file.
When I compare log files from the URL filter, there is a clear difference in the traffic logged through the proxy when using IP/port number.
my email is: [email address removed]
I recieved the "Metafile download failed" error attempting to install Adobe Flash Player 10.3 on a Windows XP workstation running IE7. I attempted installation both by hitting the "Run" button at the prompt for download/install and by first saving the Install file locally and then executing the install.
I'm uncomfortable posting my e-mail address in a public forum, so I sent it to you directly.
I'm uncomfortable posting my e-mail address in a public forum, so I sent it to you directly.
Yes, it is not a good idea to publish email addresses in a public forum.
Anyone wanting to contact Yuko privately, please send a PM (private message) via http://forums.adobe.com/people/Yuko%20C%20%5BAdobe%5D
my email address is firstname.lastname@example.org
I am attempting to install the adobe flash active x control , using internet explorer. The download of the DM seems to work, but when it runs, it gives the
"metafile download failed" with the yellow triangle.
Its in a corporate environment, using IE 8, although I dont think that matters as its a download manager. Its probably the proxy causing the problem, even though I have the firewall client installed which allows most programs to comunicate with the proxy that dont have proxy specific settings.
I can test without proxy in place, as I am the tech here, and I can plug the laptop into a port that is wired up outside of the firewall, but thats a bit of a pain to do, but will do if needed. The firewall client we use, is the TMG firewall client, and the proxy is TMG medium business gateway edition.
funny thing, I just got it installed, without changing the proxy settings. I went to a site http://www.i-gotu.com/ (sorry, this is not me advertising it, I was just reading up on something) , and as the page was loading - it popped up with "adobe flash player is needed", click here to install - and that worked. opended up a windows similar the the one thats been giving the error - just much smaller but also titles "adobe flash 10.3 installer" I think, and that worked fine.
yip, its definately working now - the swf file I have been trying to get to play, using some flv and swf player, now plays without giving the "adobe flash active x is needed" error that made me try install the active x control from the site - which gave the metafile error. So running the install_flashplayer10ax_gtbd_aih.exe gives the error, but going to a site, that has the active x packaged as an option to install - works
You can try downloading an archived version, on the web site - the adobe site - you look for "archived versions" there you can download a zip file - with 10.1 in it, that may be one solution for you. Else go to the site I mentioned - they can a different method to install it - directly from the site - without needing to download the adobe installer or download manager that causes the problem - its not what you can call a fix - but its a temporary workaround until adobe fix their packager or installer on their site. The other web site I listed there has a flash video showing off some product they sell, a gps thingy, either way, thats not important - but at least there you can install the active x control.
I'm having the metafile download failed error message when I try to download the file from the Adobe website.
I'm on my company pc, with Win7 and IE9. The downloads are processed with a download manager. I got an open ticket with my IT to solve a Flash Player (10.3.181.34) pending installation that constantly fails. So I tried to download it from the website and got this error message.
I also tried to download it from a standalone file and it worked as a workaround but still not everything is working when I visit some websites and the downloading manager still pops up with the pending Flash installation.
My email address is email@example.com
It might be a version issue then, if the one you installed via the stand alone was slightly outdated perhaps? If its the archived adition then I imagine that to be the case. Adobe has acknowledged that they have a issue with their download package - so I would not stress too much about this issue, as they will correct it. I cant imagine that its a show stopper for your company, probably more of an annoyance for the moment. However, if its urgent you get the most recent version installed (assuming I am correct in thinking you used an archived edition) - you can try get the latest edition by using this link adobe sent me.
This is the correspondence between Yuko from adobe and myself...
Thank you for providing information about the problem of "metafile download" failure.
Yes, the problem is not with your proxy environment, but the problem is with our download manager and its incompatibility with some network environments with proxy and/or firewall.
We are actively working with vendor to resolve the issue.
While we are fixing the issue, if you need a link to download a standalone version of Flash Player without the download manager, please let me know. I see on your forum post that you have resolved the issue, but in case you need to install Flash Player on other machines on the corporate network, I'm happy to provide a link.
If you would like a link for Flash Player standalone installer, please let me know if you will be installing on Microsoft Internet Explorer or for other browsers.
QA Lead, Global Applications
Adobe Systems Inc.
Er, yeah, sorry, wasn’t a link after all, I meant to write that in after pasting in the text from the other email into my reply to you. Please email Juko, as he indicated that he could provide the link. Perhaps forward the email I sent you to him, so he has some sort of reference.
Thank you so much for providing valuable information.
We have gathered enough information at this point and are working on resolution of the issue.
While we work on the resolution, if you are having this problem and need to install Flash Player, please feel free to send private message to me.
Please indicate the browser you are using so I can send you the appropriate workaround.
I was able to solve it changing the proxy. Even the annoying pop up is gone.
After changing the proxy I went to the website and the download worked. No need for the standalone.
Thanks for all the help.
I wanted to post again to thank those who have provided detailed information such as network configuration information or log files. We are working on resolving this issue.
I also wanted to post again to inform you that we currently have sufficient information and no longer soliciting information about the issue of metafile download failed message.
I am, however, happy to provide you with a workaround if you are unable to install Flash Player or Reader.
I just tried what Brupin had suggested by changing the proxy.
And it works, I now have to find out what the cause root on the other proxy of the incident is.
The problem with the proxy is probably that most proxies require authentication, that gets passed automatically from the domain logon details, so internet explorer works, but when the adobe download manager runs, it does not detect the proxy correctly or give the user the option to enter logon details to gain access to the internet, and thus fails and reports the error, I think that's what is happening.
I recently uninstalled then attempted to reinstall Adobe Flash on my computer and received the "metafile download failed" error message. While I seem to be able to download Flash player from certain sites, I cannot download the latest version.
I would certainly appreciate any assistance you migth provide, as I understand you are currently attempting to resolve this issue. Many thanks!
Could provide the workaround..... my browsers work correctly but when I try to initiate Flash Player from Google Earth i get the error. Several post say to install Flash Player for other browser to fix. When I try that I get the metafile failure.
You can download the installer(s) from http://www.adobe.com/products/flashplayer/fp_distribution3.html
I have also been troubled by the metafile download failure and would like your help.
I have uninstalled previous flash players, downloaded and run the installer seperately but cant get past the error message.
My system is XP SP3 with IE8.
Thanks in advance for your help,
Below is the reply from Yuko Chapman at Adobe. I replied to one of his posts and he promptly sent me the reply. If my reply to you does not help maybe you should contact Yuko.
My system is XP-SP3 + IE8.
The link worked to allow the install of Flash Player but my original issue of not being able to view YouTube videos continued, which is why I was trying to upgrade Flash Player.
The YouTube issue was fixed by going to Tools/Manage Add-ons and "enabling" Shockwave Flash Object. This was posted on the YouTube Forum.
"Thank you for your post on Adobe Forum, and I sincerely apologize that our download manager is causing issues.
Here is a link to download Flash Player 10.3 for Internet Exploer without the download manager:
After downloading the file, please run the file to install Flash Player on your Internet Explorer.
Adobe Systems Inc."
Hope this helps,
Thank you for your response, I did receive a response from Yuko Chapman, thank you Yuko. I now have two different ways to work around this issue. The first one is an .exe that I have made available on our network and the other is a link to adobe. I have tried both and they both work well.
Yuko, just an FYI, when I tried to load the 10.3.181 directly from Adobe and had the metafile error, I had used a network (our domain) account with administrator privileges. This failed. When I then tried loading it locally (administrator on the local machine) this worked however, none of the network users could use the new version. In retrospect however, I didn't check to see if the shockwave flash object was disabled for users in the manage add-ons though.
Again, thanks to all of you for your time in responding so expediently, I'm quite impressed with this forum as so many others I've been to, I have had no reply at all.
I've just Formated my pc and i don't have a flash player. I downloaded Adobe Flash Player 11 and when i tried to install it an error message showed Metafile Download Failed please tell me how to solve this problem here is my email [removed]
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