I just signed up for Creative Cloud, and am getting the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)" error when trying to install Illustrator using the Application Manager.
I have successfully installed Photoshop and InDesign, but tried several times with downloading and installing Illustrator.
What is wrong? How can I solve it?
This is not possible either. The installation aborts due to error 101. There is 4.25 GB free on drive C: and 533 GB free on drive F:
I have also checked if there are any updates in progress, but there is not (I checked the registry, as explained in Adobes help for this issue)
The files downloaded to the Illustartior folder befoer installation is aborted, messures 4.13 GB.
I have Illustrator CS5.1 on the computer, downloaded before.
What is wrong?
This process (from reply #1) worked for me on a failed indesgin install. Would love to know where temporary install files of Adobe Applicaton Manager are stored and what they are named so I could delete them esp if they are corrupted.
Sorry for late response ,
Follow the steps in the Article for error 101 :- http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html ,
the install file from the AAM are saved in the Temp folder with the unique ID folder , however this files gets deleted automatically when the install completes.
But - the issue is not solved.
According to the Article, the error was because of too little space. I have now 6 GB on the main disc (C: ) and 533 GB on the installation disc (F:).
Still installation fails, even if I do it all over again.
I could not think this is too little?
If I run the Install-file, the error that is reported is "missing file".
If your "Main disk" is where your windows 7 installation resides and it's temporary files are created 6GB of free space may not be enough. Think about 6GB pf hard disk space in comparison to your RAM memory - say it is 4GB, 8GB, or even 16GB of ram then 6 GB or hard disk space for the operating system - the hard drive will not keep up. I recommend more free space on OS drive.
Jay Seastrunk, AIA
Thanks for your answer Jay, I have realized that this was not a good solution for my copmuter, but as a novice I followed the recomendation made by the dealer who build the computer...
However - there has been no problems in intalling the Creative Suite, not the InDesign CS6 or Photoshop CS6 - so I am a bit puzzeled about what makes Illustrator so special? There are several files extracted and put on the F:drive (as mentioned above).
Europe, Middle East and Africa