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Error Message for Camera Raw

Jun 27, 2012 7:57 PM

I used the Update function several times for PS  12.0.4 and it always says Camera Raw failed to install.  What's going wrong?  How can I tell whether i have the current (6.7?) camera raw version?

 
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  • Currently Being Moderated
    Jun 27, 2012 8:00 PM   in reply to Phoenix89MR

    Photoshop / Help / About Plug-in… / Camera Raw…

     
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  • Currently Being Moderated
    Jun 27, 2012 10:26 PM   in reply to ssprengel

    …or, if you happen to be on a Mac:

     

    Photoshop menu > About Plug-in > Camera Raw…

     

     

         Ps_Mac_About_plugin.jpg

     
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  • Currently Being Moderated
    Jun 27, 2012 10:32 PM   in reply to Phoenix89MR

    …and if you're on Mac, please say so.  I may be able to help you on a Mac; if you're on Windows, you're in excellent hands with ssprengel.

     
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    Jun 27, 2012 11:25 PM   in reply to Phoenix89MR

    ACR update should be 6.7 otherwise Please provide us with Camera Raw installer log file at

    For Mac:

    "Library/Logs/Adobe",

    For Win:

    Program Fies(x86)\Common Files\Adobe\Installers

     

    This would help us in resolving the issue.

    Please mail it to asnigam@adobe.com.

     

    Thanks,

    Ashutosh

     
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