So I realized today that lightroom 3 will not support my new Canon 5d Mark III and only LR 4 will. I called adobe to ask about a student upgrade since my lightroom 3 is less than a year old and the cost to upgrade to LR 4 is the same a student version brand new. I was told that there is no student upgrade and no updates for LR3 would be made. When the direct buying representative I was speaking with realized I wasn't calling to just blindly hand over my credit card and I actually had questions his demeanor changed and he got blunt to the point of cutting me off and being rude. Told me I should purchase the new lightroom 4 since technology moves so fast I should just expect it. I asked how this seems reasonable since my product is less than a year old and not subscription, but a product I purchased to own. He told me "upgrade to LR4 or buy subscription cloud" I asked why I should upgrade to LR 4 if he couldn't tell me it wouldn't change in a year why not use someone besides Adobe. His response "Yeah, good luck with that...click". I always loved adobe products, but in the past four years or so they have really gone downhill. Customer service has been atrocious, premiere/photoshop elements barely works on a 64bit system even after you have to go in and manually move files around just to get it to install, now they are upgrading things that don’t need an upgrade just to get you to buy it again. I might be on my last legs with adobe. The devil-may-care attitude they’ve always had towards customers was tolerable when their products were elite, but now, more problems than solutions.
Hum...you bought a 5D MIII (hardware) but don't want to pay to upgrade LR (software). Heck, just buying LR4 upgrade is only $79...Do you see a disconnect?
You can keep using LR3 by downloading and using the free DNG Convert 7.1 to convert your cr2 to dng files which will work in LR3. You will however, not have the advantage of the new processing in LR4...which is certainly a big upgrade.
I think it is a bit unrealistic to expect an upgrade of an older version of Lr for a new camera.
You buy a new camera for more than 3 grand and don't want to shell out $ 79 for an upgrade to Lr4?
Just think of the upgrade as a necessary accessory for your new camera.
Additionally, it is not as though I just had discretionary income to blow on the 5D. I recently came upon an opportunity to study somewhere where I will have a lot of photo opportunities and moved up a two year budget to purchase that camera. Not that I owe anyone an explanation of my finances. If you bought a Cadillac and ten months later they required $100 to keep using it you would be upset and wouldn’t want to hear “you have a Cadillac you can afford the $100.”
If you bought a Cadillac and ten months later they required $100 to keep using it you would be upset and wouldn’t want to hear “you have a Cadillac you can afford the $100.”
If you buy a Cadillac and a year later they come out with a new one, would you expect a free upgrade?
You can use the free DNG converter if you really can't afford $79 to upgrade LR 3 (which is $20 less than the upgrade was last year). So Adobe has given you the option to keep using LR 3 or pay what amounts to a small amount (compared to the camera) to upgrade to LR 4.
I asked why I should upgrade to LR 4 if he couldn't tell me it wouldn't change in a year ...
What are you talking about? LR 3 didn't change other than getting free upgrades through LR 3.6. Your camera changes, not Lightroom.
By the way, if the !@#$% camera makers would use DNG instead of their own proprietary formats, this sort of thing wouldn't be an issue. It's the fact that Adobe has to constantly create new profiles and write new software to handle new cameras that creates this problem.
Price is irrelevant, as well as my camera or how much I paid for it. A. I didn't ask for "the new Cadillac", I just expect it to keep running if I change the tires. B. Again, my larger point was the fact that Adobe employees are rude and not of any help. I cannot believe the number of people here adhering to the logical fallacy that my camera or how much I paid for it has any bearing on how customers get treated or whether my product should continue to work when it was sold to me 10 months ago as “The complete photo management and editing suite for the future”
VG, here's the thing... what did you want the customer service rep to say?
Here are your two questions for the rep...
"I asked how this seems reasonable since my product is less than a year old and not subscription, but a product I purchased to own."
Whether or not its "reasonable" to you or to him or to anybody is really irrelevant. Your camera is not directly supported by LR3... end of story. What did you expect the rep to tell you? It just is what it is... and as much as you may have "politely" requested a "reasonable" explanation... there ISN'T one for him to give you.
"I asked why I should upgrade to LR 4 if he couldn't tell me it wouldn't change in a year why not use someone besides Adobe."
Again, what did you expect him to say? He's not the president of Adobe... he isn't the head of the LR design team... he doesn't call the shots... he doesn't have any insider knowledge on future products. He's just a customer service rep! How in the WORLD would he know what is or is not going to change in LR in the future?
Look... I understand that you didn't like the rep's attitude. And maybe the rep was indeed out of line in the way he handled your call. I wasn't there, so I don't know for sure.
But what I'm trying to show you is that the two questions you asked him were questions for which he truly couldn't provide you with an answer... or at least not the answers that you wanted to hear. You had his back against the wall before he even picked up.
Again, my larger point was the fact that Adobe employees are rude and not of any help.
Based on the tone of what you've written here, I'm not sure that the Adobe employee wasn't provoked...
Buy Capture One. Problem solved.
Adobe like all big companies is hell bent on building revenue, not
keeping customers happy, you should know this.
Saying that, I agree, £3k on a new camera and baulking at £45 for an
As a long-standing Capture One user, I look forward to the first time you've got to raise an issue with Phase One: depending on the nature of the problem, the Phase One "Support Case" process can make phoning Adobe look like a walk in the park.
Lightroom doesn't run on my 286 DOS system and I have a whopping 64KB of memory installed on it!
You are right VGFerenzi, Adobe is just plan rude to us old-timers stuck in the Stone Age!
You might get some sympathy if you had said, "I don't want to upgrade to LR4 yet because it still has a few bugs and some issues importing LR3 catalogs."
I have purchased and benefitted from every LR upgrade since LR 1.0 and I'm one really old geezer.
BTW - Did Canon give you a student upgrade price for your new Canon 5D MKIII?
Message was edited by: trshaner Sorry, it's a MK3!!!
You see, we all have our issues, with different companies.
I think the OP got a raw deal by being shouted down and some very unfair
There's no need to 'protect' Adobe in here, if people can't help, why
not just refrain from replying?
Considering the amount of free reading material regarding support levels, hardware compatibility, and the number of times this question has been asked and answered in this and other forums and considering this is essentially a post the OP copied and pasted into two different threads, I don't think the deal is all that raw nor the comments unfair.
Expressing common sense, while it may 'protect', as some perceive, is necessary and instructive.
Ultimately this is a User to User forum. This post is better suited directed to an Adobe Customer Service forum or escalated via traditional support channels. If you post here with a rant, this is the risk you run.
Price is irrelevant, as well as my camera or how much I paid for it. A. I didn't ask for "the new Cadillac", I just expect it to keep running if I change the tires.
It's not if you change tires, it's if you change fuel (that which you feed into it and expect it to process, like raw data is to Lightroom). Why not try putting natual gas or hydrogen into your Cadillac?
You see, we all have our issues, with different companies.
Personally I don't have any particular issues with either Adobe or Phase One - I don't believe that this rules me out of having a view about either company.
I think the OP got a raw deal by being shouted down and some very unfair comments.
It wasn't so much what he said as how he said it; that, and his completely unrealistic and unreasonable criticism of some poor sod at the other end of the phone who - as should've been patently obvious - had zero chance of being able to answer the OP's demands for insight into Adobe product strategy and future plans.
The fact is, companies have to draw a line somewhere about how they price upgrades - nothing new about that, is there? - and if the OP had done a bit of research first, the alleged confrontation might not have been necessary in the first place.
There's no need to 'protect' Adobe in here, if people can't help, why not just refrain from replying?
FIrstly, I didn't get the memo telling me that I could only comment if I was in support of someone's - unfair - moaning; secondly, this isn't about protecting Adobe, it's about balance and fairness - I'm really big on that stuff.
Besides, I don't hold that simply agreeing with someone's crass complaining is "helping" anyway.
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