Copy link to clipboard
Copied
Will not let me download, says invalid serial number
xpc123 I would recommend contacting our support team. They can look up your serial number and help verify it's validity. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Copy link to clipboard
Copied
What are you trying to install? Are you able to locate the same serial number under your account at My Adobe on http://www.adobe.com/?
Copy link to clipboard
Copied
Logging in under agraziani@cityoflatrobe.com doesn’t take me to our account. We purchased 2 Adobe Pro v.10 new license 1 user, when downloading it said invalid serial number when I used the same one provided to City manager. We purchased online through Carahsoft Technology Invoice Number IN094057. This should not be this difficult, it is very disturbing.
Copy link to clipboard
Copied
xpc123 I would recommend contacting our support team. They can look up your serial number and help verify it's validity. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Copy link to clipboard
Copied
Jeff,
Thank you for the previous email with the link. I was able to obtain both serial numbers from there. So, there is not a problem with the number, it was me using the same one. If I ever do encounter a problem I’ll contact the support team.
Again, Thanks,
Barb