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cannot download tells me invalid serial number

Jun 27, 2012 11:56 AM

Will not let me download, says invalid serial number

558 Views 4 Replies Latest reply: xpc123, Jun 28, 2012 7:12 AM

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1. Jeff A Wright,

Jun 27, 2012 1:15 PM in reply to xpc123

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What are you trying to install? Are you able to locate the same serial number under your account at My Adobe on http://www.adobe.com/?

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2. xpc123,

Jun 27, 2012 1:31 PM in reply to Jeff A Wright

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Logging in under agraziani@cityoflatrobe.com doesn’t take me to our account. We purchased 2 Adobe Pro v.10 new license 1 user, when downloading it said invalid serial number when I used the same one provided to City manager. We purchased online through Carahsoft Technology Invoice Number IN094057. This should not be this difficult, it is very disturbing.

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3. Jeff A Wright,

Jun 27, 2012 4:15 PM in reply to xpc123

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xpc123 I would recommend contacting our support team. They can look up your serial number and help verify it's validity. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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4. xpc123,

Jun 28, 2012 7:12 AM in reply to Jeff A Wright

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Jeff,

Thank you for the previous email with the link. I was able to obtain both serial numbers from there. So, there is not a problem with the number, it was me using the same one. If I ever do encounter a problem I’ll contact the support team.

Again, Thanks,

Barb

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