Adobe Community: Lightroom Install Issue

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1. Jeff A Wright,

Jun 27, 2012 10:42 AM in reply to Phil1228

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You should be able to install from the Adobe Application Manager per the screenshot below. Which operating system are you using? Did you try closing your web browser and then reopening it before clicking on the download link for Lightroom 4.1?

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2. Phil1228,

Jun 27, 2012 12:26 PM in reply to Jeff A Wright

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Jeff,

Thanks for the response. I agree I should be according to YOUR screenshot. The problem is, my screen shot only shows 16 applications available and Lightroom isn't one of them.

I've tried through three different browsers and I get the same error message each time. It appears that when I try the "Get Lightroom" link it's pointing elsewhere for me (the trial link to be specific).

Thanks,

Phil

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3. Jeff A Wright,

Jun 27, 2012 1:00 PM in reply to Phil1228

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Phil1228 it looks like from your screenshot you are using some form of Windows can you please respond with which version of Windows you are utilizing.

Next which web browsers have you utilized? The AdobeAAMDetect plug-in, once loaded, should be launching the Adobe Application Manager to begin the download process. Have you tried closing the browser and reopening it? Have you tried different web browsers?

Finally if you go to C:\Program Files(x86)\Common Files\Adobe\OOBE\PDA\core\ and get the properties on PDApp.exe what is the version number which is being displayed under the details tab?

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4. Phil1228,

Jun 27, 2012 2:38 PM in reply to Jeff A Wright

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I'm running Windows 7 Home Premium with Service Pack 1.

I've attempted the download with Mozilla 14.0, Internet Exploder 9; and Opera 12.0. I've tried the closing/reopening of the browsers as well as machine restarts to no avail.

The version number of PDApp.exe is 6.2.38.0

Thanks,

Phil

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5. Jeff A Wright,

Jun 27, 2012 4:34 PM in reply to Phil1228

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Interesting that is the correct version. You are the first user on the forum to report this issue and I have not seen anything yet from our support team.

You have a couple options we can continue through the forums and I can give you some broad troubleshooting steps to help resolve the issue or contact our support team and work with a technician directly to resolve your difficulties. If you do decide to utilize the later option I would appreciate if you could post the resolution to this thread to assist other users facing the same difficulty.

If you do want to continue through the forums then my first advice would be to remove all of your Creative Suite 6 utilizing the uninstallers in Start>Control Panels>Programs & Features. When you remove the final Creative Suite component it will also remove the Adobe Application Manager/PDApp.exe.

Once this is done I would be curious if when you reinstall the Adobe Application Manager from https://creative.adobe.com/ if you then see Lightroom 4.1 as being available.

Also just to confirm you are an individual subscriber to Creative Cloud? Also what type of subscription do you have? Is it English only or the multiple language option?

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6. Phil1228,

Jun 27, 2012 9:00 PM in reply to Jeff A Wright

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Jeff,

In reverse order, as far as I know it's English only. My subscription is as an individual subscriber at educator rates.

I've removed all my Creative Suite 6 applications and I've redownloaded the Adobe Application Manager. I still only have 16 applications to choose from, no Lightroom.

It looks like I need to escalate this to the support team. I will most definitely post what the resolution is.

Thanks for you assistance,

Phil

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7. Jeff A Wright,

Jun 28, 2012 7:46 AM in reply to Phil1228

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Thank you Phil. I will look forward to the update!

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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8. jakebd,

Jul 9, 2012 11:23 AM in reply to Jeff A Wright

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I was having the same issue as Phil1228. After 45 minutes of very unhelpful chat support, I solved the issue.

Sign out of the Adobe Application Manager (under your name in the top left), and sign back in. After doing that, all 17 apps showed up including Lightroom.

Do not try to install the Lightroom 4.1 trial version (as chat support suggested). It requires a serial number.

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9. dmanw53dq,

Creative Cloud Download & Install FAQ

Lightroom Install Issue

Jun 26, 2012 8:18 PM

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