Adobe Community: Reinstallation Crashes

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1. Jeff A Wright,

Jun 28, 2012 9:58 AM in reply to rryman

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Which CS2 programs? What operating system are you using? Do you receive an error message when trying to install?

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2. rryman,

Jun 28, 2012 10:12 AM in reply to Jeff A Wright

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CS2 Standard, OSX 10.5.8 and no.

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3. Jeff A Wright,

Jun 28, 2012 10:42 AM in reply to rryman

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Ok so is every application in Creative Suite 2 standard crashing and giving you the same error message? Also could you please post the error message you receive when trying to use the applications. Next have these applications ever worked under 10.5.8? Finally besides reinstalling what have you tried to resolve your difficulties?

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4. rryman,

Jun 28, 2012 11:53 AM in reply to Jeff A Wright

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First, applications were crashing when more than one was open at a time. Then, I started to receive an error message stating that applications needed to be relaunched and reset before they would open. Everything used to work. So, I uninstalled CS2 Standard and was going to reinstall it. Now, the installation crashes.

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5. Jeff A Wright,

Jun 28, 2012 1:18 PM in reply to rryman

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WIthout any specific error messages the best I can advise is to review Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-mac.html. The steps in this document are rather generic but could lead you to a resolution. Feel free to respond to this thread if you have any questions about how to perform any of the steps listed within the document.

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6. rryman,

Jun 28, 2012 1:41 PM in reply to Jeff A Wright

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I don't get an error message when the installation crashes.

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7. rryman,

Jun 30, 2012 1:49 PM in reply to rryman

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The Apple Store thinks that it's the Adobe Installer file. How can I get that replaced?

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8. Jeff A Wright,

Jun 30, 2012 2:35 PM in reply to rryman

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We don't have any replacement media for CS2 any longer. You can check to see if it is disc error though by trying to copy the contents of the CD to your desktop. If you receive an error message then the media has become damaged. If not then it is likely something else causing your difficulties. It should be noted that CS2 was never tested with 10.5.8 so it could simply be a compatibility issue.

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9. rryman,

Jun 30, 2012 4:53 PM in reply to Jeff A Wright

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Yes. The same thing happens when I copy it to my desktop.

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10. rryman,

Jun 30, 2012 6:05 PM in reply to rryman

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Can I upgrade to the first version that was tested on 10.5.8?

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11. rryman,

Jul 1, 2012 10:16 AM in reply to rryman

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What are my options?

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12. Jeff A Wright,

Jul 1, 2012 10:41 AM in reply to rryman

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You can find upgrade info for Creative Suite 6 at http://www.adobe.com/products/creativesuite/upgradeinfo.html. Unfortunately the earliest version which qualifies for upgrade pricing is Creative Suite 3. You may want to check if you have any newer point products which might qualify you for upgrade pricing?

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Reinstallation Crashes

Jun 28, 2012 7:36 AM

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