i have a serial # for cs6 premiumon the license site but i dont have a a cs6 premium file to download on the download site where is it?? its not in the download section where my old cs5 is
For that type of detail you will want to contact our support team as Mylenium suggested. They will be able to look into your situation more directly than is possible through a public forum. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
I am unsure which region/country you are in but we do have a speciailized volume licensing team. Calling 800-443-8158 and select option 1 to speak to a Volume Licensing Customer Service representative.