I've recently upgraded to CS6 and am having persistent crashes across all programs. I work mostly in InDesign, but have issues with Acrobat, Illustrator and Photoshop as well. My OS is Mac 10.7.4. amd the issue occurs on by my Mac Pro and MacBook Pro.
In InDesign it happens when I open any file created in CS5 or CS5.5 with cross-references. If I export to .idml I can open those files, but its incrediably laborious and I have to trash and restablish my preferences repeatedly. I haven't found a key to the issue in the other programs except if I open the program first then do File/Open/select the old file, it works fine. However, its very frustrating not to be able to just click on the file I want.
Any help would be greatly appreciated. I'm getting ready to ask for a refund and start tweeting, this is wasting so much time.
I am NOT the resident expert on crash reports, so I can't tell you anything about the Acrobat crash. ID, however is definitely crashing in Hyperlinks, which makes some sense if it's restricted to files with cross-refs.
Does it happen in a new user account?
OK, that means it's a program issue, not a user issue. There has been a suggestion in a number of other threads in tha past hour that an update to Lion is responsible for a lot of crashing problems and that reinstalling without the update may help. http://forums.adobe.com/message/4526802#4526802
Due to security issues solved in the update that isn't an option.
I know this isn't your responsibility Peter, and I do appreciate your help, however I would suggest releases shouldn't be made until they work with the OS they're to run on. Hopefully Adobe is pursuing a solution to being Mac compatible.
I can assure you that none of this showed up in beta testing.
And the QA engineers seem to be aware of at least one class of crashing problem and are working to find a solution. That said, if this does turn out to be caused by an update to the OS, it's hardly fair to blame Adobe for Apple's changes. Coding and development are a long process and start at least a year before release and depend on getting accurate information from Apple and from Microsoft on how to interact withthe various OS versions.
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