Adobe Community: Robohelp 9 crashes exporting to epub

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1. Jeff_Coatsworth,

Jun 27, 2012 11:05 AM in reply to dgrefe74767476

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I seem to remember having to edit the script in RH to tell it where the zip program is installed – check the Adobe Tech Comm Team blog for info about ePUB.

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2. Peter Grainge,

Jun 27, 2012 12:09 PM in reply to dgrefe74767476

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I believe the process is outlined in both Employee Care and Sales Builder, the sample projects that ship with RoboHelp 9.

Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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3. dgrefe74767476,

Jun 27, 2012 1:08 PM in reply to Peter Grainge

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All I can find is a vague reference to need 7 zip on your laptop.

Is there a need to modify the epub_Generator.jsx to tell the script where the zip program resides and if so how?

Robohelp crashes even when generating an epub using the sample projects.

Thanks

Don Grefe'

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4. robert-sfl,

Jun 28, 2012 1:36 AM in reply to dgrefe74767476

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Hi,

in case you have updated (or installed) version 9.0.2 this uses a different zip program. You can find the path and a direct link in the generate -> epub settings. In this tab you also need to tell Robohelp the path to the file.

Installation of this program (zip.exe) is not necessary, just download to any location and set the path.

In case you have updated to 9.0.2 you aditionally need to copy a file. This is desctibed in the readme (regrettably this is not very user-friendly and easily overlooked).

Robert

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5. dgrefe74767476,

Jun 28, 2012 5:44 AM in reply to robert-sfl

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Hi,

It is 9.0.1.262. Hoever, I cannot even get to the dialog telling the program where the zip program is located. It crashesd as soon as I select to generate epubs.

I have looked at all of the readme filles an none address anything relevant.

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6. Peter Grainge,

Jun 28, 2012 6:12 AM in reply to dgrefe74767476

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Does the fact that you have deleted a post mean you have been able to access the dialog and found the tab 7-Zip location?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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7. dgrefe74767476,

Jun 28, 2012 6:21 AM in reply to Peter Grainge

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No, I just found the tech blog.

I am still having the same problems...

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8. Peter Grainge,

Jun 28, 2012 6:29 AM in reply to dgrefe74767476

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OK so the issue nothing to do with 7-Zip's location and version, Rh crashes as soon as you go to File > Generate > ePub.

Go to Tools > Scripts > ePub Generator. Does that crash as well?

What if you go to File > Generate > Eclipse Help? Does the dialog open or does Rh crash?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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9. dgrefe74767476,

Jun 28, 2012 6:45 AM in reply to Peter Grainge

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Hi

Go to Tools > Scripts > ePub Generator. Does that crash as well? Yes, it does.

What if you go to File > Generate > Eclipse Help? Does the dialog open or does Rh crash? No, I get a dialog. I din't go through and generate help though.

Best

Don Grefe'

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10. Peter Grainge,

Jun 28, 2012 6:52 AM in reply to dgrefe74767476

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My guess is that your script is messed up somehow. Email me via my site and I will send you a copy from my installation.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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11. dgrefe74767476,

Jun 28, 2012 12:05 PM in reply to Peter Grainge

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Peter,

I tried the new one first. Then I used the Old one to overwrite the jsx. In both cases the program exhibited the same bahavoir as before.

I appreciate the help!

Don Grefe'

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12. Peter Grainge,

Jun 28, 2012 12:17 PM in reply to dgrefe74767476

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Two options.

Install on another PC in trial mode.

Uninstall and reinstall on your PC.

I assume everything is on your hard disk. I cannot see all this thread right now.

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13. dgrefe74767476,

Jun 29, 2012 11:21 AM in reply to Peter Grainge

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I am running in trial mode to evaluate the product. Is this an issue??

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14. Jeff_Coatsworth,

Jun 29, 2012 11:24 AM in reply to dgrefe74767476

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Nope, trial mode is exactly the same as the fully licensed mode (at least for 30 days). You can still do updates to it while being a trial.

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15. Peter Grainge,

Jul 1, 2012 8:19 AM in reply to Jeff_Coatsworth

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In another thread someone is having a similar problem and it seems to be related to images in the content.

Try a small project with text content only.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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16. dgrefe74767476,

Jul 2, 2012 6:59 AM in reply to Peter Grainge

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It still fails but does open Distiller. Which is different than before.

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17. dgrefe74767476,

Jul 9, 2012 11:17 AM in reply to Peter Grainge

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Peter

I am still having this problem. Is there another resource at Adobe that migght be of help?

Thanks!

Don Grefe'

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18. Jeff_Coatsworth,

Jul 9, 2012 11:35 AM in reply to dgrefe74767476

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Give Support a call.

BTW – you do realize that Peter’s not an Adobe employee, right?

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Robohelp 9 crashes exporting to epub

Jun 27, 2012 10:15 AM

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