Skip navigation
TheCoroner9
TheCoroner9
Currently Being Moderated

attn: Adobe Received CS6 license Key - Never purchased CS6

Jun 28, 2012 4:00 PM

Hopefully this is the right forum group to post this.

 

I tried calling Adobe Support today three times to alert them to either Adobe sending out Free CS6 license keys or a scam email and gave up after 3 telephone disconnects:

1st call was quickly disconnected. 2nd call I spoke to a gentleman who transferred me to customer service where I was disconnected before reaching anyone. And a 3rd time when I spoke to a woman in Adobe customer service and was disconneted after explaining the problem. I wish Adobe would fix their telephone disconnections.

 

Problem is:  Today I received a email from a sender simply listed as ADOBE.  The email which I did not open contains "License Key" attachment.  If I hold my cursor over the email it is thanking me for purchasing CS6.

 

I have not purchased CS6 yet (I still have CS5.5 Production Premium which I purchased last September).

If any one from Adobe cares about this issue please feel free to contact me through PM.

 

Thanks

Jeff

925 Views   6 Replies   Latest reply: John T Smith, Jun 28, 2012 5:18 PM
 
Replies
  • John T Smith
    Currently Being Moderated
    1. John T Smith,
    Jun 28, 2012 4:20 PM   in reply to TheCoroner9
    Report

    This is a user to user forum, not Adobe support

     

    Try this email address for feedback adbecare@adobe.com

     
    |
    Mark as:
  • Bill Hunt
    Currently Being Moderated
    2. Bill Hunt,
    Jun 28, 2012 4:21 PM   in reply to TheCoroner9
    Report

    Jeff,

     

    Out of curiosity, what is the file type of the Attachment?

     

    Every transmittal, that I have ever gotten from Adobe has had a full e-mail address, even if it is a No Reply POP account.

     

    This sounds highly suspicious, but then I am not with Adobe.

     

    Good luck, and maybe one of the Adobe Employees will have some insight into this.

     

    Hunt

     
    |
    Mark as:
  • TheCoroner9
    Currently Being Moderated
    3. TheCoroner9,
    Jun 28, 2012 4:42 PM   in reply to Bill Hunt
    Report

    Either way I look at it as bad news for adobe and it's customers. Either a free CS6 license key or a scam.

     

    I didn't open the email so I don't know what type is the attachment as I know I didn't order CS6.

    All I know is:  sender email in my mail box shows simply "adobe.

                         Subject line reads "License Key"

                          Email shows attachment to it.

                          when I hold my cursor over the email in my inbox it shows preview text thanking me for purchase of CS6 and states my license key

     

     

     
    |
    Mark as:
  • TheCoroner9
    Currently Being Moderated
    4. TheCoroner9,
    Jun 28, 2012 4:43 PM   in reply to TheCoroner9
    Report

    adobeemailfinal.jpg

    Quick photo of the email in question.

     
    |
    Mark as:
  • srukweza
    Currently Being Moderated
    5. srukweza,
    Jun 28, 2012 4:55 PM   in reply to TheCoroner9
    Report

    My best tip will be to delete that without opening it because it is a scam or someone wants to hack your computer. I haven't received a serial from adobe in an email.

     
    |
    Mark as:
  • John T Smith
    Currently Being Moderated
    6. John T Smith,
    Jun 28, 2012 5:18 PM   in reply to srukweza
    Report

    Well... Adobe DOES send serial number via email... but if you did not buy CS5.5 during the official free upgrade to CS6 period, I agree that what you received was most likely a phish

     

    You might want to forward it to the email address I already posted... with the note in your email that it should be approached with caution

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points