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veeken1951
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Photoshop stops with splash screen

Jun 28, 2012 8:24 AM

Photoshop cs6 stops after showing the splash screen. The message says: 'can't open workfile, becaus the file has been locked

 
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  • Currently Being Moderated
    Jun 28, 2012 8:41 AM   in reply to veeken1951

    It doesn't sound like a Creative Cloud problem. It sounds like the permissions to open the file are not set correctly on your computer.

     

    What operating system?

     
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    Jun 28, 2012 5:52 PM   in reply to veeken1951

    What happens when you try to open a different image in Photoshop CS6?

     
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    Jun 29, 2012 5:58 AM   in reply to veeken1951

    It sounds like a bad installation. I would use the Uninstall utility to remove Photoshop, then download Photoshop again using the Adobe Application Manager.

     
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