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Application Manager quits before installing apps

Jun 24, 2012 6:55 AM

This is running Mac OS 10.6.8 I have tried more than one app. Also tried different browsers.

I own several CS5 software versions and tried unistalling them. Still, every time I download the Adobe Application Manager and run it, nothing happens. It just quits.

634 Views 3 Replies Latest reply: kmontg2, Jun 29, 2012 4:34 AM

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1. David__B,

Jun 26, 2012 12:23 PM in reply to kmontg2

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Hi Kmontg2,

You might test to see if you get the same behavior when logged in under a new admin account.

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html

-Dave

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2. Daniel van der Wal,

Jun 26, 2012 12:48 PM in reply to kmontg2

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To have a better clue why the installation terminates you can check the log files, but of course first try to install under a new account. That is the easy solution.
Under mac you can create a account by the following steps: http://helpx.adobe.com/x-productkb/global/install-or-run-applications- new.html

Log information during install can be found here: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

If you like to see more of the installation process you can also download and install the software as a trial and activate by the use of your adobeID:
http://www.adobe.com/downloads/

Good luck installing your software!

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3. kmontg2,

Jun 29, 2012 4:34 AM in reply to Daniel van der Wal

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Thanks for your help with this, I decided to intall trial versions. From what I can tell – I did a number of installations – sometimes I was allowed to register the software with my Creative Cloud subscription and sometimes I was not.

I have gotten emails from Adobe on three installations welcoming me to the trial versions, so I will try to go back and activate them w/ my CC subscriptions.

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Application Manager quits before installing apps

Jun 24, 2012 6:55 AM

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