Just wondering, having been 5 days out from the original question, are anyone's help files working?  I also cannot access these, so this would appear to be an issue in the program. I remember this happening w AA 3.0 initially and Adobe provided the files later in some fashion which I can't remember exactly.  Rather than allowing people to keep re-installing and faulter about, can someone official simply say:

1) "Cannot understand what is happening, help files and connecting points appear to load and work fine in our instances".

or

2) "Yep, it's a f*# kup and we just need a little time to sort it out".

Note that unlike CS5.5, CS6 Help simply appears in a web browser, rather than a separate Adobe Help application. (The CS6 Adobe Help Manager functions primarily as a download utility for PDFs. PDF Help will become available sometime in June.)

We have not been able to consistently reproduce the problem. Some follow up questions below. "Namned" has already answered most of these, but we're looking for patterns:

- Are you all on Windows?

- Did you all have Audition CS5.5 installed at one time?

- How are you accessing Help when the error occurs? The Help > Adobe Audition Help command?

- Have you received any error messages specifically mentioning Adobe AIR or Adobe Help Viewer?

Wrldtvlr wrote:

 

If it helps, I installed Audition CS6 on a clean Win 7 64, relatively fresh system that had no previous Audition installs. I access help through the Audition help menu (F1) and get the online help in the browser with no problems, no error messages. As far as I can tell,  there's no way to request the offline help file from within Audition.

 

When I bring up Adobe Help Manager, I see all my Adobe products listed, status showing current for all except Audition. That shows Not Available.

That is correct. Despite what other bits of Adobe might think, this is the current situation. Online help is available, but the download pdf isn't - as Todd Kopriva says, it's due in June.

Oh, that's clever... Help Manager now downloads a single page PDF with a notice that states the full file will be available in June.

If there's news on the PDF tomorrow (last day of June) it would be nice if someone could add that here. 

To be fair, what Todd actually said was "I think that's supposed to happen in June" - which is rather less specific than that...

Clearly the best laid plans of mice and Adobe gang aft agley an' lea'e us nought but grief and pain for promis'd joy!

....or something.

30th here now.  They're cutting it fine if they're going to do June!

Hey Durin...take note of this and remind corporate next time they tell you a release date is immovable!

It's already two hours into the 30th here!

That's your trouble, Dobro...always living in the past!

Redwoods and ocean?  How long do you think it will take you to wind down and resonate with that?  3 days?  3 hours?  3 beers?

Harrumff...trust Adobe to spoil my fun about missing the June date (even if they did cut it very fine, at least on Australian time!).

Now, get out to those redwoods Durin!