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jerrypope
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How can I get Tracker to find a shared review PDF initiated in another domain?

Jun 29, 2012 12:25 PM

I initiated a shared review for a PDF and stored it on a network server in domain X. Subseqauently, the server was moved into a different domain, call it Y.

 

Now, Acrobat Tracker can't find the PDF ... and reviewers can no longer  access the PDF.

 

How can I get Tracker to find the PDF in the new domain Y?

501 Views   6 Replies   Latest reply: AmbooS, Jul 6, 2012 12:17 AM
 
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  • MichaelKazlow
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    1. MichaelKazlow,
    Jun 29, 2012 7:59 PM   in reply to jerrypope
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    Moved to Collaboration & Commenting forum.

     
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  • AmbooS
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    2. AmbooS,
    Jul 3, 2012 12:39 AM   in reply to jerrypope
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    No, this is not possible. You need to initiate the review again. This is because the review server information is embedded inside the PDF and when you change the review server, the JavaScript embedded in PDF still refers to the old server. So Tracker is unable to locate the review PDF.

     

    If the old review has comments by other reviewers, you can save it as an archive and initiate review on new server on this new PDF. This way all the review comments can be retained in the PDF but they will be published "on behalf of" the initiator now.

     

    Hope that helps.

     
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  • jerrypope
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    3. jerrypope,
    Jul 3, 2012 6:56 AM   in reply to AmbooS
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    Thank you for the detailed response! Very helpful.

     

    P.S. It's too bad Tracker apparently no longer maintains its own database of tracking info. I think I remember being able to edit that DB in a much older release. Could be wrong though.

     

    Jerry Pope

     
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  • AmbooS
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    4. AmbooS,
    Jul 4, 2012 2:42 AM   in reply to jerrypope
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    You can very much edit the DB in all the releases. Tracker keeps track of its reviews' list via the DB. But here the javascript is embedded inside the PDF (this is embedded when you initiate a review) and that is not getting changed when you change the review server. Tracker has no role to play here. Hope this helps.

     
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  • jerrypope
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    5. jerrypope,
    Jul 5, 2012 7:10 AM   in reply to AmbooS
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    Got it on the PDF.

    And, I'm glad there's a DB...how do I access it on a Windows 7 machine?

     
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  • AmbooS
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    6. AmbooS,
    Jul 6, 2012 12:17 AM   in reply to jerrypope
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    Its present at C:\Users\<username>\AppData\LocalLow\Adobe\Acrobat\<version>\Synchron izer\metadata

     
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