Skip navigation
Kmotion007
Kmotion007
Currently Being Moderated

Error 6 & 7 with 3 Creative Cloud Products

Jun 19, 2012 7:48 PM

Tags: #error #after #effects #install #indesign #creative #fireworks #7 #trial #6 #download #cs6 #installation #cloud

I get Errors 6 and 7 with CS6 Creative Cloud installation attempts with After Effects, Fireworks and InDesign. I also tried to install the trial versions, as an Adobe Rep suggested in the forums, but they still did not install.

 

I have the proper Mac system requirements and have tried numerous other solutions given online. All to no avail.

 

HELP! Please.

1686 Views   7 Replies   Latest reply: Manish-Sharma, Jul 1, 2012 5:59 PM
 
Replies
  • Manish-Sharma
    Currently Being Moderated
    1. Manish-Sharma,
    Jun 19, 2012 9:14 PM   in reply to Kmotion007
    Report

    We need more details like your OS and install logs.

     
    |
    Mark as:
  • Kmotion007
    Currently Being Moderated
    2. Kmotion007,
    Jun 29, 2012 1:58 PM   in reply to Manish-Sharma
    Report

    Since my original post I purchased Genius Drive and ran it on my hard drive. I was afterwards able to install Fireworks. But After Effects and InDesign still won't.

     

    I have an iMac with 3.06 GHz Intel Core 2 Duo and Memory of 4 GB 1067 MHz DDR3. My graphics is NVIDIA GeForce 9400 256 MB. My Bus Speed is 1.07 GHz.

     

    Here are the Error Messages I get with each program:

     

    CS6 After Effects Error Code

     

    Exit Code: 7

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013, DW016 ...

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 21 error(s), 6 warning(s)

     

    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    ----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------

    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf" (Seq 51)

    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 51)

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - AdobeColorVideoProfilesAE CS6: Install failed

    ERROR: DW050:  - Dynamic Link Media Server: Install failed

    ERROR: DW050:  - Adobe XMP Panels: Install failed

    ERROR: DW050:  - Required Common Fonts Installation: Install failed

    ERROR: DW050:  - AdobeMotionPicture CS6: Install failed

    ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure

    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed

    ERROR: DW050:  - AdobePDFL CS6: Install failed

    ERROR: DW050:  - Adobe Bridge CS6: Install failed

    ERROR: DW050:  - Adobe After Effects CS6 Support: Install failed

    ERROR: DW050:  - AdobeTypeSupport CS6: Install failed

    ERROR: DW050:  - AdobeHelp: Install failed

    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed

    ERROR: DW050:  - Adobe Media Encoder CS6: Install failed

    ERROR: DW050:  - Photoshop Camera Raw 7: Install failed

    ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed

    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

    ERROR: DW050:  - DynamiclinkSupport: Install failed

    ERROR: DW050:  - Adobe After Effects CS6 Presets: Install failed

    ---------------------------------------------------------------------- ---------------

     

     

    CS6 InDesign Error Code

     

    Exit Code: 7

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013, DW016 ...

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 36 error(s), 6 warning(s)

     

    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    ----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------

    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf" (Seq 51)

    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 51)

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Linguistics CS6: Install failed

    ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed

    ERROR: DW050:  - Adobe InDesign CS6 Common Base Files: Install failed

    ERROR: DW050:  - DPS Desktop Tools CS6: Install failed

    ERROR: DW050:  - Adobe XMP Panels: Install failed

    ERROR: DW050:  - AdobeColorJA CS6: Install failed

    ERROR: DW050:  - Required Common Fonts Installation: Install failed

    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure

    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed

    ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed

    ERROR: DW050:  - PDF Settings CS6: Install failed

    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed

    ERROR: DW050:  - AdobeColorEU CS6: Install failed

    ERROR: DW050:  - AdobePDFL CS6: Install failed

    ERROR: DW050:  - Adobe InDesign CS6 Application Feature Set Files: Install failed

    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files2: Install failed

    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed

    ERROR: DW050:  - Adobe NPS Panel: Install failed

    ERROR: DW050:  - PDF Settings CS5: Install failed

    ERROR: DW050:  - Adobe Bridge CS6: Install failed

    ERROR: DW050:  - AdobeTypeSupport CS6: Install failed

    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed

    ERROR: DW050:  - AdobeHelp: Install failed

    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6: Install failed

    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed

    ERROR: DW050:  - Adobe Toolhints CS6: Install failed

    ERROR: DW050:  - AdobeColorNA CS6: Install failed

    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed

    ERROR: DW050:  - Adobe Media Encoder CS6: Install failed

    ERROR: DW050:  - Photoshop Camera Raw 7: Install failed

    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

    ERROR: DW050:  - DynamiclinkSupport: Install failed

    ERROR: DW050:  - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed

    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed

    ---------------------------------------------------------------------- ---------------

     
    |
    Mark as:
  • Manish-Sharma
    Currently Being Moderated
    3. Manish-Sharma,
    Jun 29, 2012 5:19 PM   in reply to Kmotion007
    Report

    As per the logs following fonts seems to have got corrupted -

    "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf"

     

     

    Open Terminal application and run the following commands (as in thread) one by one. Enter password when prompted and hit return -

    sudo mv "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf" /tmp/

     

     

    It would move the corrupted font files to temp.

    Now try running the installer again.

     
    |
    Mark as:
  • Kmotion007
    Currently Being Moderated
    4. Kmotion007,
    Jun 29, 2012 7:54 PM   in reply to Manish-Sharma
    Report

    This didn't work. I ran it twice. What I've pasted in below was the result from the second run. The second time it said there was no file in the original location so I had to have moved the font during the first run.

     

    What else can I try?

     

    Last login: Fri Jun 29 20:45:42 on ttys000

    G5:~ Kent$ sudo mv "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf" /tmp/

    Password:

    mv: /Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf: No such file or directory

    G5:~ Kent$

     
    |
    Mark as:
  • Manish-Sharma
    Currently Being Moderated
    5. Manish-Sharma,
    Jul 1, 2012 2:32 AM   in reply to Kmotion007
    Report

    Ok , then navigate to /Library/Application Support/Adobe/PDFL/10.9/Fonts and move the content in the Fonts folder to the desktop and then check.

     
    |
    Mark as:
  • Kmotion007
    Currently Being Moderated
    6. Kmotion007,
    Jul 1, 2012 9:29 AM   in reply to Manish-Sharma
    Report

    THAT WORKED!!

     

    A note for your reference and then a question of concern with the InDesign Install (some optional components failed to install correctly):

     

    REFERENCE NOTE:

    My old PDFL Folder had the following sub-folders in it: 5.0, 6.0, 7.0, 8.0, 9.9, 10.9.

    After moving them to the desktop as you directed and AE properly installed I opened up my old PDFL file again and saw that it had installed only a 10.9 sub-folder within it. I'm guessing the older version sub-folders were the culprits for the previous installation errors. Correct or not?

     

    INDESIGN PARTIAL INSTALLATION - CAUSE FOR CONCERN?

    This is the install log from InDesign when I successfully installed the program after trashing the old PDF file as described above. Do I need to be concerned about this? What does it mean?

     

    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013, DW016 ...

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 3 error(s), 6 warning(s)

     

    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

    ----------- Payload: {03740852-60C2-4B1A-A3DA-1EDB082C6401} Adobe Linguistics CS6 6.0.0.0 -----------

    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Proximity/11.00/swd58.ths" (Seq 409)

    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 409)

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Linguistics CS6: Install failed

    ---------------------------------------------------------------------- ---------------

     
    |
    Mark as:
  • Manish-Sharma
    Currently Being Moderated
    7. Manish-Sharma,
    Jul 1, 2012 5:59 PM   in reply to Kmotion007
    Report

    After moving them to the desktop as you directed and AE properly installed I opened up my old PDFL file again and saw that it had installed only a 10.9 sub-folder within it. I'm guessing the older version sub-folders were the culprits for the previous installation errors. Correct or not?

     

     

     

    Correct , there was something wrong , not sure what however.

     

     

     

    INDESIGN PARTIAL INSTALLATION - CAUSE FOR CONCERN?

    This is the install log from InDesign when I successfully installed the program after trashing the old PDF file as described above. Do I need to be concerned about this? What does it mean?

     

      DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Proximity/11.00/swd58.ths" (Seq 409)

     

    It is the similar error as earlier , this time it is the Linguistics file ,

     

    First check you should have complete "Read and write" Permission to the "/Library/Application Support/Adobe/" folder and it's enclosed component.

    Secondly if incase this doesn't work then copy the 11.00 folder on desktop (do not trash ) and then check.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points