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Urgent: Unable to download folio in live app

Jun 29, 2012 9:33 PM

So I have just tied to download a folio from our app that is currently live in the app store however after testing on three separate iPads with three separate Apple IDs I am getting the same error: Cannot Update Library: An error has occurred. and no folios will show up. However on one of them I was able to get a folio to show up, however upon attempting to download I get : Cannot connect to server at this time: Please try again later.

 

I have not been inside of the folio producer or touched anything since the app has gone live. Therefore is this a current issue with the Adobe servers, or possible something on my end?

 

Thanks for your help!

483 Views   2 Replies   Latest reply: Mike De Laurentis, Jun 29, 2012 10:44 PM
 
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  • Mike De Laurentis
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    1. Mike De Laurentis,
    Jun 29, 2012 9:44 PM   in reply to quinnpalmer
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    Hello - we are currently experiencing a service outage. This may be related to an outage Amazon is experiencing in the US-EAST-1 zone. We have a number of people investigating the problem and will update you when the service is back up.

     
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  • Mike De Laurentis
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    2. Mike De Laurentis,
    Jun 29, 2012 10:44 PM   in reply to quinnpalmer
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    Hello - service has been restored.

     
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