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Color picker crashes in DW 5.5 Mac OS 10.7?

Jun 20, 2012 5:35 AM

Tags: #mac #cs5.5 #dreamweaver #system #crashes

Using eyedropper in color picker in CSS Styles panel or CSS rule dialog box in order to sample color in design view outside of immediate color swatch causes crashes in Dreamweaver 5.5 with Mac OS 10.7 Lion.

5874 Views 38 Replies Latest reply: Yalpi Shiva Prasad, Jan 22, 2013 11:12 PM

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1. SnakEyez02,

Jun 20, 2012 6:11 AM in reply to Clydecus

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I know this is not your exact issue but try #12 and #4:

http://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-d reamweaver-cs4.html

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2. Clydecus,

Jun 20, 2012 9:20 AM in reply to SnakEyez02

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Thanks for your suggestion! I tried #4, and #12 but unfortunately still crashing if move color picker away from immediate color swatch area. Basically unable to sample color with the eyedropper and as soon as I move the cursor ie eyedropper to sample another area in design view a crash occurs. This happens across all of my sites in design view. I don't think this was occurring some weeks ago so it appears to be a new issue for me. Previously I was able to sample color without problems as I recall even from another open browser. Clydecus

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3. SnakEyez02,

Jun 20, 2012 10:02 AM in reply to Clydecus

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Can you confirm that you are using 10.7.4?

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4. Clydecus,

Jun 20, 2012 10:10 AM in reply to SnakEyez02

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Yes! version OS 10.7.4

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5. aacjp,

Jun 21, 2012 6:49 AM in reply to Clydecus

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Have you found a fix? I have the same problem. When I use the eyedropper tool to select a color, the eyedropper icon disappears, then DW crashes. I posted the problem last week on the forum but have not gotten any replies. I am on a new iMac, Lion, DW CS 5.5. The problem began last week after receiving my software update notice from Adobe and installing the update. (5.11?) No problem before that. Any help on fixing this would be most appreciated! Thanks.

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6. Clydecus,

Jun 21, 2012 7:06 AM in reply to aacjp

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Actually I installed that update as well about the time that I started having problems but had forgotten about it until you mentioned it. I have not found a solutiion so far. hopfully one of the Dreamweave Adobe developers will check this out and see if the latest update will cause the eyedropper tool to have bizarre behavior and cause the crashes.

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7. CanopyMC1-1C,

Jun 21, 2012 7:08 AM in reply to Clydecus

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I'm also having the same problem. E.G. when I try to select a BG colour for a table using colour picker it crashes DW. This issue has only occured since updating to the latest version of DW5.5. I'm also using OS 10.7.4.

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8. Clydecus,

Jun 21, 2012 7:13 AM in reply to CanopyMC1-1C

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Wow! This is getting interesting. Maybe we are really on to something.

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9. 77nth,

Jun 21, 2012 4:38 PM in reply to Clydecus

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Same story here. Trying to use the color sample tool within a CSS dialog box, crashes DreamWeaver 5.5. Running Mac OS 10.7.4

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10. pluhn,

Jun 22, 2012 9:40 AM in reply to 77nth

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Same here. The save button is getting a workout.

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11. norcraft,

Jun 22, 2012 10:29 AM in reply to Clydecus

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Just adding myself to the list of those expierencing this issue. It started yesterday., and is driving me nuts. As previously stated by all , selecting a color from the picker crashed the program (DW5.5 on Lion 10.7.2), hoping a solution is found soon..

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12. Carey Burgess,

Jun 22, 2012 2:05 PM in reply to Clydecus

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Sorry to hear you all are running into this issue.

Can you confirm a couple of details for me so I can have the Dreamweaver team investigate further?

- What build of Dreamweaver you are using. (Go to the Dreamweaver menu > About Dreamweaver.)

- What model of Mac you have. (Go to the Apple menu > About This Mac, then click More Info. It should be listed as the Model Identifier in the Hardware Overview.)

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13. norcraft,

Jun 22, 2012 3:15 PM in reply to Carey Burgess

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DW 5.5 - 11.5 Build 5366
MacBookPro8,2: 2.4 Ghz Intl Core i7, Mac OS X Lion 10.7.2 (11C74)

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14. Clydecus,

Jun 22, 2012 3:46 PM in reply to Carey Burgess

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I am running OS 10 Lion 10.7.4(11E53) on Mac Pro 2x3.2 Ghz Quad-Core Intel, Memory 8 Gigs. Dreamweaver 5.5 version 11.5 Build 5366 and I updated in the past two weeks or so. I am not certain but I think the color picker problems began about the time of the last update. The workaround so far has been to not stray with the color picker eyedropper outside of the swatch area in order to avoid an immediate crash.
Basically it is not possible to sample colors outside of the swatch area with the eyedropper tool. Also once one has selected the rgba type color indicator it is near impossible to get back to hexadecimal color designation without crashing.

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15. CanopyMC1-1C,

Jun 25, 2012 2:04 AM in reply to Carey Burgess

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Running:

CS5.5 Version 5.5 Build 5366

iMac 27 inch, Mid 2011, 2.7 GHz Intel Core i5, OS 10.7.4

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16. MscottR69,

Jun 25, 2012 12:16 PM in reply to Carey Burgess

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Same problem here....

DW 5.5 - 11.5 Build 5366
MacPro 2 x 2.66 GHz Dual-Core Intel Xeon
OS 10.7.4

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17. MuckyDog,

Jun 25, 2012 4:39 PM in reply to Carey Burgess

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I too have had the same problem today.

DW 5.5 11.5 Build 5366

OS 10.7.4 (11E53)

Model Name:	MacBook Pro
Model Identifier:	MacBookPro8,2
Processor Name:	Intel Core i7
Processor Speed:	2.2 GHz
Number of Processors:	1
Total Number of Cores:	4
L2 Cache (per Core):	256 KB
L3 Cache:	6 MB
Memory:	8 GB

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18. aacjp,

Jun 26, 2012 5:13 AM in reply to Carey Burgess

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Cary,

I am on an iMac,
OSX Lion 10.7.4
processor: 2.7 GB Intel core i5
Memory 4 GB 1333MHz DDR3
Dreamweaver version is CS5.5 ... 11.5.2.5366

Still having the color picker problem. No problem before the update.

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19. Carey Burgess,

Jun 26, 2012 8:54 AM in reply to Clydecus

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Thanks everyone for your responses so far. We are still investigating the issue, but so far have not been able to reproduce the issue.

Do any of you have extensions installed for Dreamweaver CS5.5?

If so, please share which ones. (To get a list, go to Help > Manage Extensions, and see what is listed for Dreamweaver in Extension Manager CS5.5.)

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20. MscottR69,

Jun 26, 2012 9:08 AM in reply to Carey Burgess

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I have no extensions installed for Dreamweaver.

Would the crash report be of any assistance? I can post here or email it to you directly.

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21. aacjp,

Jun 26, 2012 9:08 AM in reply to Carey Burgess

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Hi Carey.

I did not have any extensions installed for DW until yesterday, so it is not an extenstion issue.

The extension I installed yesterday is:

Lorem and More version 1.2.1 / David Powers

I really think the problem has something to do with the last update. DW was fine and dandy until updating.

I also found another crashing issue yesterday: Trying to draw an image map.

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22. Clydecus,

Jun 26, 2012 9:31 AM in reply to Carey Burgess

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Carey-I have 6 extensions installed. All of these were installed some time ago and I don't think I was experiencing problems with color picker until recently.
My extension list is as follows:
Adobe Style menu version 5.3.4 by f-source
f-source-UI Graphic User Inerface v 1.6.1 by f-source
HDR Processor v 1.1.0 by webstunning
Html Audio Player v1.o.2 by Flash Development
Dreamweaver Flash Gallery v 1.3.5 by WebStunning
WebStunning Video player v 4.3.6 by WebStunning

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23. Carey Burgess,

Jun 26, 2012 9:43 AM in reply to Clydecus

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OK, thanks all. It would seem that extensions are not likely to be the cause. Thanks, MscottR69, for sending me the crash log.
We're continuing to investigate.

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24. Mattums,

Jun 28, 2012 1:38 PM in reply to Carey Burgess

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Same issue here. The only way I could get it to work again was to reinstall the original version I purchased. Version 11.5 Build 5315 doesn't have the issue. I've confirmed this by reinstalling and updating several times.

What motivation does Adobe have to resolve this issue if they have released CS6? Is anyone having the problem in CS6

Everything was working fine for me until this last Dreamweaver update I installed. Since reinstalling my older version, resetting my preferences, I am having frequent crash issues. I know, I know... that's a different thread. I'm seriously afraid to dish out hundreds of dollars to update my CS5.5 unless I know that this issue is fixed for both 5.5 and 6 versions.

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25. baubeis,

Jun 28, 2012 8:25 AM in reply to Clydecus

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Yeah, mine is doing the same thing. CS 5.5 / Lion 10.7.3

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26. baubeis,

Jun 28, 2012 12:08 PM in reply to baubeis

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updated to 10.7.4 same thing. And I had also done the update in DW CS5.5

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27. baubeis,

Jun 30, 2012 8:22 AM in reply to Clydecus

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I can't belive there isn't a fix of some sort for this. Color picker is kind of important.... its driving me crazy!!!!!!!!!!!!!!!!!!

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28. waynehayton,

Jul 5, 2012 7:24 AM in reply to Clydecus

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Thought I would chip in. Having same problem here.

OS X 10.7.4
Dreamweaver version 11.5, build 5366

Model Name:          MacBook Pro
Model Identifier:          MacBookPro6,1
Processor Name:          Intel Core i7
Processor Speed:          2.66 GHz

Wayne

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29. Carey Burgess,

Jul 5, 2012 11:28 AM in reply to Clydecus

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Thank you all for your patience. I received an update from the Dreamweaver team.

This bug was somehow introduced with the recently released 11.5.2 update for Dreamweaver CS5.5. For now, they have pulled back this update while they resolve the issue. (NOTE: The update for Windows users is still available, since it is not affected.)

To avoid the issue, the recommended thing to do is to revert back to the original installed version of Dreamweaver CS5.5. To do so, simply run the installer from your DVD or download, if it's a Creative Suite you only need to select Dreamweaver to install, and then run through the re-install.
After the installation completes, you'll be back using Build 5315 and will not encounter this issue with the color picker.

We'll be sure to update you as we have more info.

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30. baubeis,

Jul 6, 2012 11:41 AM in reply to Carey Burgess

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Seriously? I downloaded the whole master suite from the interwebs, and didn't keep the download files. So I have to redownload that whole thing, like 9 gig or whatever it is. And then just reinstall Dreamweaver. And then reinstall all of my extensions.... I am freaking out right now!

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31. Carey Burgess,

Jul 11, 2012 8:52 AM in reply to baubeis

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baubeis, you can instead just download the trial of Dreamweaver. See this article for instructions and a link: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

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32. dcollver,

Jul 17, 2012 10:49 AM in reply to Carey Burgess

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I upgraded to 5.5 from 5.0 by download. The only DVD I have is for 5.0. Where to I download Dreamweaver 5.5? I didn't keep the downloaded installer.

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33. Yalpi Shiva Prasad,

Jul 18, 2012 2:43 AM in reply to Clydecus

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Hello All,

The issue is caused due to a depricated API "CGDisplayAddressForPosition" on Mac 10.7.
This has been fixed and the the patch is under internal testing.

We would like to get this patch validated with the community users also. You can contact me at yprasad_at_adobe_dot_com for more details.

Regards,
Yalpi Shiva Prasad
Adobe Dreamweaver Team

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34. Mattums,

Jul 18, 2012 7:48 AM in reply to Yalpi Shiva Prasad

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Thank you Yalpi (and Adobe) for addressing this issue.

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35. Jayarny,

Jan 21, 2013 12:56 PM in reply to Carey Burgess

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Carey, I use Dreamweaver CS 5.5 Version 11.5 Build 5366 with OX 10.7.5 I have just encountered this eye dropper problem. How can I install Build 5315? I only have this CS 5.5 Version 11.5 Build 5366 of DW.

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36. Yalpi Shiva Prasad,

Jan 21, 2013 10:21 PM in reply to Jayarny

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Jayarny, you can update Dreamweaver from Help Menu->Updates or you can download and install the update from Dreamweaver CS5.5 11.5.1 Updater.

Regards,
Yalpi Shiva Prasad
Adobe Dreamweaver Team.

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37. Jayarny,

Jan 22, 2013 12:59 PM in reply to Yalpi Shiva Prasad

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Hi Yalpi,

Thanks for sending me the link. I tried to update it and got this warning.

Dreamweaver CS5.5 11.5.1 Updater
Installation failed. Error Code: U44M2P7

Do you have any idea? My DW is version 11.5.2.5366.

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38. Yalpi Shiva Prasad,

Jan 22, 2013 11:12 PM in reply to Jayarny

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Hello Jayarny,

You can revert back to Dreamweaver 11.5 by reinstalling the product and then update to latest patch through Help Menu->Updates or download from the Dreamweaver Support Page.
This will update Dreamweaver 11.5 to 11.5.3.

For more information you can refer to blog : http://blogs.adobe.com/dreamweaver/2012/07/dreamweaver-cs5-5-11-5-3-ma c-update.html

Regards,
Yalpi Shiva Prasad

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