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boiserose Calculating status...

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Want to uninstall, get error 1316.A

Jun 30, 2012 10:06 AM

Tags: #crashes

PSE 10 keeps freezing when I try to do anything with it. I get a white screen and notice that it has stopped working. I want to uninstall it!!! I can't. I get the "error 1316.A network error occurred while attempting to read from C\windows\installer\adobe photoshop elements 10.msi" I also get a flash message of "high disk usage ty Elements Organizer". I love the editing but the organizer is terrible. Thanks for any help! I have deactivated it.

817 Views 1 Reply Latest reply: photodrawken, Jun 30, 2012 10:28 AM

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1. photodrawken,

Jun 30, 2012 10:28 AM in reply to boiserose

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Run the MS FixIt utiltiy, then see if you can use the Control Panel to uninstall:
http://support.microsoft.com/fixit/

If that doesn't work, here are the Adobe instructions for manually removing PSE9, you'll have to adjust for PSE10:
http://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop -elements-9.html

Ken

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Photoshop Elements

Want to uninstall, get error 1316.A

Jun 30, 2012 10:06 AM

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