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AllanBBB
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Camera Raw 6.7 installation not working with Photoshop CS5.1

Jun 30, 2012 3:23 AM

I have been trying to upgrade Camera Raw to 6.7 on my windows 7(32) machine running  CS5.1.

 

It will not update via Help>Update (indicates download problem) or manually using the downloaded file and AdobePatchInstaller.exe (indicates "an error installing the update")

 

I have tried Adobe support adviser but this was of little help.

 

Also tried running Photoshop as Administrator.

 

Can anyone help?

1369 Views   2 Replies   Latest reply: AllanBBB, Jun 30, 2012 12:22 PM
 
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  • Noel Carboni
    21,035 posts
    Dec 23, 2006
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    1. Noel Carboni,
    Jun 30, 2012 11:50 AM   in reply to AllanBBB
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    I don't know why your Help - Updates feature shouldn't be working; it worked for me, and it would disturb me if it didn't work, but to jump to the solution to your issue, you should be able to install the update manually by carefully following the instructions that go with the download you can find here:

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5373

     

    Make sure you unzip the contents of the file to a folder on your computer before running the installer.

     

    -Noel

     
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  • AllanBBB
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    2. AllanBBB,
    Jun 30, 2012 12:22 PM   in reply to Noel Carboni
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    Hi Noel, Thanks for the reply - The manual instructions are those that use the AdobePatchInstaller.exe that I have already tried.  Unfortunately as I have said, this did not work giving the "error installing update" error.

     
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