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Import problem with version 2.7

Jun 30, 2012 1:30 PM

Import images problem with Lightroom version 2.7, on  a Mac OSx.  Unable to import from desktop or the download card.  .  All other functions of the program work.  I have tried reinstalling and also using the backup file, with no luck   Have over 30,000 images on the program.  Is there some sort of limit with this earlier version?
670 Views   11 Replies   Latest reply: Geoff the kiwi, Jun 30, 2012 4:57 PM
 
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  • JimHess
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    1. JimHess,
    Jun 30, 2012 1:38 PM   in reply to tolbert photo
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    No, there isn't a limit on the number of files. When did this start happening? Are the images you are trying to import raw images? What camera produced the images? Are you receiving any kind of error message? If so, what is it?

     
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  • tolbert photo
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    2. tolbert photo,
    Jun 30, 2012 2:08 PM   in reply to JimHess
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    This happened a few days ago.  Importing RAW images via the camera download and importing desktop jpg and tiffs.  Camera is a Nikon 300.  NOT receiving any kind of error message.  When hitting the import button I do not get the lightroom import dialog box, but instead get a box which says IMPORT PHOTOS or LIGHTROOM CATALOGS.  I then choose a desktop source, select an image (s) , hit the choose button and nothing happens in the Lightroom program indicating that image(s) are being imported.  As mentioned, all other aspects of the program function, develop, print, EXPORT, etc.

     
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  • Geoff the kiwi
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    3. Geoff the kiwi,
    Jun 30, 2012 2:31 PM   in reply to tolbert photo
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    Which version of OSX?

    Can you post a screen shot of the Import Menu please.

     
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  • tolbert photo
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    4. tolbert photo,
    Jun 30, 2012 3:26 PM   in reply to Geoff the kiwi
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    MAC OS X version 10.4.11

     

    Not sure how to do screen capture.

     
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  • Geoff the kiwi
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    5. Geoff the kiwi,
    Jun 30, 2012 3:39 PM   in reply to tolbert photo
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    Thanks, to do a screen shot use shift+cmd+4 to get the cursor to select the area of your screen you want. Esc resets the cursor.

    Do you use a card reader to download?

     
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  • tolbert photo
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    6. tolbert photo,
    Jun 30, 2012 4:11 PM   in reply to Geoff the kiwi
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    Here's the screen shot (Thanks for the tip)

     

    Used to use a card reader, have been downloading directly from the camera for some time.

     
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  • Geoff the kiwi
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    7. Geoff the kiwi,
    Jun 30, 2012 4:18 PM   in reply to tolbert photo
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    Not that I see it being the issue here but using a cable from the camera is not the best way to d/load as it seems to be a source of problems.

    You nood to use the camera icon in the top menu of the Reply window to upload it.

    Screen Shot 2012-07-01 at 11.16.52 AM.png

     
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  • tolbert photo
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    8. tolbert photo,
    Jun 30, 2012 4:46 PM   in reply to Geoff the kiwi
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    Picture 1.png

     
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  • tolbert photo
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    9. tolbert photo,
    Jun 30, 2012 4:49 PM   in reply to tolbert photo
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    Geoff,  Have to sign off for now.  Family arriving from out of town.  I'll check back in tomorrow hopefully.  Thanks for your patience and help. 

     

    Brian

     

    PS Are you from New Zealand?  One of my friends has an old buddy from New Zealand from his navy days. 

     
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  • Geoff the kiwi
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    10. Geoff the kiwi,
    Jun 30, 2012 4:56 PM   in reply to tolbert photo
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    Mmmmm, I think the best thing to do would be to remove the Preference file to the desktop with Lightroom closed and restart Lightroom by double clicking on your catalog file (not the Lightroom icon).

    The Lightroom prefernce file is in User/Library/Preferences.

    Your catalog would be in Pictures/Lightroom if it is in the default location.

     
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  • Geoff the kiwi
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    11. Geoff the kiwi,
    Jun 30, 2012 4:57 PM   in reply to tolbert photo
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    That's fine and yes I'm in New Zealand!!

    tolbert photo wrote:

     

    Geoff,  Have to sign off for now.  Family arriving from out of town.  I'll check back in tomorrow hopefully.  Thanks for your patience and help. 

     

    Brian

     

    PS Are you from New Zealand?  One of my friends has an old buddy from New Zealand from his navy days. 

     
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