Upgrade to CS6 Design Standard problems
Jun 30, 2012 4:27 PM
I bought CS5 Design Standard on March 30, 2012 so I applied for the free upgrade to CS under the "Claim your complimentary CS6 Upgrade" program (http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-produ ct-announcement1.html). I got an e-mail saying I was approved. Under "My Adobe", it showed a receipt for the free upgrade with an order #. There is a link on the receipt page to download the upgrade but when I click on the link it said I have no download. I contacted cutomer service a couple of times (phone and chat) and finally I got an e-mail with a serial number for CS6 Design Standard and it said to click on the download link on the receipt. But now the receipt that was there is gone and I can't download anything. I contacted customer service again (chat) and they said it should be up in 24 hours. It's been a week now and I contacted them again (response to open support ticket) and no answer now. I thought I would download the free trial and use the serial number I got but I can only find a download for CS6 Design Premium, not Standard. SO, where can I get a download for CS6 Design Standard or an upgrade to the same from CS5?? I have a serial number from Adobe but no place the download the program.
I went ahead and registered the CS6 serial number I got from the storemanager@adobe.com e-mail and now it shows up as a registered product. It shows:
ADOBE DESIGN STANDARD 6 Win June 30, 2012
with the serial number underneath.
I looked around to see if a download link would show up now, but I still can't find anything. Any ideas?
(I originally posted this under the trial downloads section but moved it to here since it seems more appropriate).
