I bought CS5 Design Standard on March 30, 2012 so I applied for the free upgrade to CS under the "Claim your complimentary CS6 Upgrade" program (http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-produ ct-announcement1.html). I got an e-mail saying I was approved. Under "My Adobe", it showed a receipt for the free upgrade with an order #. There is a link on the receipt page to download the upgrade but when I click on the link it said I have no download. I contacted cutomer service a couple of times (phone and chat) and finally I got an e-mail with a serial number for CS6 Design Standard and it said to click on the download link on the receipt. But now the receipt that was there is gone and I can't download anything. I contacted customer service again (chat) and they said it should be up in 24 hours. It's been a week now and I contacted them again (response to open support ticket) and no answer now. I thought I would download the free trial and use the serial number I got but I can only find a download for CS6 Design Premium, not Standard. SO, where can I get a download for CS6 Design Standard or an upgrade to the same from CS5?? I have a serial number from Adobe but no place the download the program.
I went ahead and registered the CS6 serial number I got from the email@example.com e-mail and now it shows up as a registered product. It shows:
with the serial number underneath.
I looked around to see if a download link would show up now, but I still can't find anything. Any ideas?
(I originally posted this under the trial downloads section but moved it to here since it seems more appropriate).
Thank you for the help. I finally got it all installed. It only took 3 weeks to get this done. You have been very helpful, but Adobe has been extremely unhelpful. I'm not sure if you work for Adobe, but if you do let management know their customer support is lacking in many ways. Sorry for the editorial.
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