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zink07
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Inspiration Browser Download Problem

Jun 30, 2012 12:55 PM

I uninstalled the Inspiration Browser from my program list as instructed and have tried to download the updated version a number of times.  Each time, I get Error #1009 below the  "Install Now" click on box.  I'm new to Elements and have no idea where to go from here. I can't even find out what the error message means or refers to.

 
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  • Currently Being Moderated
    Jun 30, 2012 2:52 PM   in reply to zink07

    Did you also uninstall the Adobe AIR program?

     

    Ken

     
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    Jun 30, 2012 6:08 PM   in reply to zink07

    Yes, Ken means to remove it along with the existing IB. When you reinstall it will automatically install AIR as well.

     
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    Jun 30, 2012 8:32 PM   in reply to zink07

    What operating system are you using?

     

    Which version of PSE?

     

    Tell us exactly, step-by-step, what you're doing.

     

    Ken

     
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    Jul 1, 2012 12:10 AM   in reply to zink07

    Ted,

     

    Try installing the IB outside of PSE.  In other words, now that you've uninstalled both the IB and Adobe AIR and rebooted, log out of your Adobe account, then use Task Manager's "Processes" tab to be sure that nothing from Adobe or PhotoshopElements is running.

     

    Then use this link to install IB:

    http://eib.assyst.net/PIB/AdobePhotoshopDotcomInspirationBrowser.html

     

    Ken

     
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    Jul 1, 2012 10:55 AM   in reply to zink07

    Ted,

     

    Glad to help.  Enjoy!

     

    Ken

     
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    Aug 24, 2012 2:54 PM   in reply to photodrawken

    Followed your instructions as above and still can't load either Adobe Air or Inspiration Browser.  Still getting error #1009.  Finally was able to install  Adobe Air thru Adobe site but still can't get Inspiraton Browser loaded.  Still getting error message saying a download error occurred.  Try to download again? Any more suggestions. Thanks!

     
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    Aug 24, 2012 3:17 PM   in reply to BSYork

    Use IE to download and install.

     

    Ken

     
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    Aug 24, 2012 7:34 PM   in reply to photodrawken

    Thank you.... got it.

     

    Sent via DroidX2 on Verizon Wireless™

     
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