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Acrobat Pro X didn't install with CS6 Design & Web Premium

Jun 26, 2012 4:10 AM

Tags: #cs6 #acrobat_pro_x

I have installed CS6 on my Windows 7 laptop.  There were several error message, but most things seem to work, EXCEPT Acrobat Pro X didn't install. 

 

I searched through the forums and many people seem to have had the same problem, and I have tried several of the suggested solutions, including uninstalling and reinstalling, but I got the same errors the second time. 

 

I am getting  "Error writing to file: C:\Config.Msi\23007d2.rbf.   Verify that you have access to that directory." errors, but I am logged in as Administrator.  Also "WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)" warnings.

 

I am including the whole error log below as I need a solution now!  I have also run Adobe Support Advisor - see result at end of the log below.

 

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DF029, DW065 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s), 7 warning(s)

 

 

 

WARNING: DW065: Display requirements not met for {402F6F2E-5683-491C-977D-0CA599A07CAF} CS6 Design and Web Premium 6.0.0.0

 

WARNING: DW065: Display requirements not met for {A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E} Adobe Dreamweaver CS6 12.0.0.0

 

WARNING: DW065: Display requirements not met for {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0

 

WARNING: DW065: Display requirements not met for {7D4E9D10-AED6-485D-A2B0-9A1DF1A55545} Adobe Illustrator CS6 Core 16.0.0.0

 

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

 

WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

 

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

 

ERROR: Error 1310.Error writing to file: C:\Config.Msi\23007d2.rbf.   Verify that you have access to that directory.

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\23007d2.rbf.   Verify that you have access to that directory.

 

----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------

 

WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)

 

----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------

 

WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)

 

 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050:  - Acrobat Professional: Install failed

 

---------------------------------------------------------------------- ---------------

 

System Requirements

 

Adobe Support Advisor issue description:

 

cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5

Click here for details and corrective actions related to this issue.

 
Replies
  • Currently Being Moderated
    Jun 26, 2012 7:51 AM   in reply to cioccasLesley

    RBF files are Windows' own install cache/ signature. If it says you have no access to that folder, then something could be going on, but generally in light of your other errors and warnings due to insufficient system specs this could simply be an unresolved dependency for a third-party library or something like that. This might get you on track. And also try to run the Creative Suite Cleaner Tool and attempt another install.

     

    Mylenium

     
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  • Currently Being Moderated
    Jul 1, 2012 2:01 AM   in reply to cioccasLesley

    Are you certain you have followed the KB article properly for error 1310 ? Ideally it should have worked .

     

    Please try the steps in this link as well , as it is the error mark down by ASA:- http://helpx.adobe.com/creative-suite/kb/install-log-error-validate-li cense.html

     
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  • Currently Being Moderated
    Jul 1, 2012 3:22 AM   in reply to cioccasLesley

    Honestly , the initial Kb article should have resolved the issue unfortunatly it didn't.

     

    But the error in the ASA can also not be avoided hence follow the steps in the Kb given it may help

     
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  • Currently Being Moderated
    Jul 1, 2012 6:30 PM   in reply to cioccasLesley

    Problem can be anywhere and anytime , yes with Mac as well may be in a different way.

     

    Honestly I cannot say Windows is good or Mac in relation to installation it is more of the user specific , Installation is a one time work , using the software is the daily job so it's you who has to make decision.

     

    If any problem will come , we are here to help you.

     
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  • Currently Being Moderated
    Jul 1, 2012 7:38 PM   in reply to cioccasLesley

    It's completly Understandable .....

     

    No need to worry we are here to help with best of our efficeincy......Have a nice day..

     
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  • Currently Being Moderated
    Jan 31, 2013 9:37 AM   in reply to cioccasLesley

    I am having the same issue installing an update for Acrobat X Pro and I also have Windows 7. I'm so frustrated with this.

     

    Error 1310.Error writing to file: C:\Config.Msi\1658852.rbf. Verify that you have access to that directory. Action ended 15:34:12: InstallFinalize. Return value 3.

     

    Any assitance would be MUCH appreciated!

     

    Thanks. Kori

     
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