Skip navigation
Currently Being Moderated

Text Entry boxes not working right in version 6

Jul 1, 2012 1:30 AM

I'm converting a Captivate 5.5 project to Captivate 6, and have run into a frustrating problem.

Some slides have from one to three text entry boxes on them. When I preview these slides, I'm not able to type into the text extry boxes right away when the boxes appear. After a very long time after the boxes appear on the slides, I'm able to type some text into the boxes, but the typing is jerky and I have to repeatedly click into the boxes before I can continue typing.

I tried lengthening the slide to the maximum time, 9999 seconds, and have moved the Pause on each of the text entry boxes and other interactive objects to end of slide. Still the problem presists.

There are no objects on top of the text entry boxes, so nothing is interfering in the stacking order.

The text entry boxes were working okay in version 5.5.

If anyone can offer any help I would greatly appreciate it.

 
Replies
  • Currently Being Moderated
    Jul 1, 2012 7:11 AM   in reply to jay fresno

    With any kind of issue like this where a project has been upgraded to a newer version and some object type isn't working correctly, the first thing I assume is that there's been some change to that object in the newer version and the quickest way to fix it is to remove the old objects and set them up again using the new version.

     

    So rather than trying workarounds like lengthening slide timing to 9999 seconds (which you should NEVER need to do), I would suggest you remove all of the text entry boxes and set them up again fresh in Captivate 6.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 1, 2012 1:10 PM   in reply to jay fresno

    Hi Jay

     

    You wrote:

    I tried lengthening the slide to the maximum time, 9999 seconds, and have moved the Pause on each of the text entry boxes and other interactive objects to end of slide. Still the problem presists.

     

    Yikes! Why would you try timing a slide that long? You want it to stay visible indefinitely? If that's the case, the Text Entry Box (or a Click Box or a Button) will do that for you by simply adjusting the pause point..

     

    I've not tested this thoroughly, but logic would seem to mandate that you are creating a bit of a nightmare as far as the project goes with slides timed to play that long at 30 frames per second.

     

    The fact you state things are jerky and not allowing you to type straight away seems to suggest the computer is busy and stealing focus from the task at hand. Perhaps it's busy trying to frantically render out those 299970 frames (9999 seconds X 30 frames per second = 299970)

     

    Have you tried making the timing as tight and short as possible? If not, that's my suggestion.

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 1, 2012 11:06 PM   in reply to jay fresno

    Can you share the project or the slides where the issue is occuring, it will help us in debugging your issue.

     

    Thanks,

    Vish

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 12:33 AM   in reply to jay fresno

    You can send as attachment to this email id mathkyar@adobe.com

     

    or upload the file in Acrobat.com and send the link to me.

     

    Thanks,

    Vish.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 3:49 AM   in reply to jay fresno

    Hi Jay,

     

    Can you try below steps and tell us your observation.

     

    1. You have assigned "tab" key as shortcut for all TEB.

    2. Remove all "tab" key as shortcut for all TEB and change to "enter" key or something.

    3. Keep all TEB controls pause at same time... example say all three TEB pause at 3 secs in slide.

     

    Now you publish the project and verify the output. Let us know your observation.

     

    Thanks,

    Vish.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 12, 2012 4:46 PM   in reply to jay fresno

    Unfortunately, Adobe must have changed something in the TEBs for Captivate 6.  In previous versions, if there were a TEB, it would have a blinking cursor in it on slide entry. This is no longer the case.  I've tried everything. Continue into the slide, hoping that it would pick up the TEB.  No luck. 

     

    Anyone have a workaround for this yet?  I've not come up with anything yet.  Thanks.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 12, 2012 10:00 PM   in reply to ORCapUser

    Have you installed the latest 6.01 patch for Cp6 yet?  If not, I recommend you do so.  When I insert a TEB on a slide in my updated Cp6, the blinking cursor is in the TEB on that slide.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 13, 2012 10:19 AM   in reply to RodWard

    Thanks RodWard, I had not installed it yet.  I'll give that a try.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 21, 2013 12:20 PM   in reply to ORCapUser

    Did anyone come up with a solution? The cursor is not blinking for me and I have Cap 6.1. I also have two TEBs on the slide, so maybe that's the difference?

     

    Also, the TEBs don't work at all if I have "master slide objects on top." Um, can I say, "Annoying!". If anyone has figure out how to work around that, please let me know.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (1)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points