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forgetme123
Currently Being Moderated

video problem

Jun 30, 2012 8:36 PM

I'm using IE9, 64 bit system and downloaded the flash player latest version and now cannot watch video and images from the following link.

 

http://www.nickjr.com/kids-videos/

 

I tried to download the previous version but I kept getting installing error that says please download the latest verstion from our download center. I read a post that says disconnect the internet will help solve that installation error message. I tried that and it didn't work. Now, I went back to download the latest version and read a post that says disable hardware accelerator will solve the problem. I tried that too and it didn't work. I also deleted the cache and disable activeX filtering and still didn't work. I went to the link below and the very first line ask "Can you see the movie below?" No, all I can see is a blank screen that says "Flash Player is running on your system" and a little red ball below that keep running back and forth but the image of the red ball is skipping.

 

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html# main_Find_Flash_Player_version_type_and_capabilities__Flash_developers _only_

 

Please help, all I want to do is just be able to wacth video.

 
Replies
  • Currently Being Moderated
    Jun 30, 2012 9:27 PM   in reply to forgetme123

    forgetme123 wrote:

     

    I can see is a blank screen that says "Flash Player is running on your system" and a little red ball below that keep running back and forth but the image of the red ball is skipping.

    This means that Flash Player is installed and working on your system.

     

    You write that you "cannot" view a video on that link you provided; what exactly do you see instead of the expected Flash content?  (If I go there and try to watch a video, I get a black screen with "Sorry, this video is unavailable from your locattion.")

     
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  • Currently Being Moderated
    Jul 1, 2012 12:27 AM   in reply to forgetme123

    Can you try to disable Hardware Acceleration; see http://forums.adobe.com/thread/891337

     

    If that seems to correct the problem, then you can permanently fix it by updating the device drivers for your display adapter; see http://forums.adobe.com/thread/945765

     
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  • Currently Being Moderated
    Jul 1, 2012 3:13 PM   in reply to forgetme123

    Have you tried putting I.E. into the software rendering mode instead of GPU rendering mode?

     
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