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serenabolton Calculating status...

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Lighroom won't open and I receive the following message "this beta version of lightroom has expired.

Jul 1, 2012 9:27 AM

Lighroom won't open and I receive the following message "this beta version of lightroom has expired. Please help

3242 Views 20 Replies Latest reply: Geoff the kiwi, Jul 2, 2012 1:00 AM

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1. DdeGannes,

Jul 1, 2012 9:35 AM in reply to serenabolton

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Download the LR 4.1 final version from Adobe

Win: https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightro om&promoid&promoid=DTEML

Mac: https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightro om&promoid&promoid=DTEML

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2. jim01403,

Jul 1, 2012 9:36 AM in reply to serenabolton

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I guess you've been using the 4.1 Release Candidate, which expired at midnight on June 30th. Suggest you download and install the 4.1 final version, and you should find everything will work as normal.

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3. serenabolton,

Jul 1, 2012 12:28 PM in reply to jim01403

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Hi Jim
Thank you for getting back to me. How do I find my lightroom serial number?
All the best
Serena

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4. jim01403,

Jul 1, 2012 10:53 AM in reply to serenabolton

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Have you previously purchased and installed LR4? And have you registered it yet? The serial number should have been supplied to you as part of the purchase (either on the DVD Package if you purchased that way, or via email if you purchased via online download).

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5. serenabolton,

Jul 1, 2012 12:28 PM in reply to jim01403

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Yes I have previously purchased and installed LR online. I am not sure which version or whether or not I have registered it? Where should I begin to look for details?
Thank you
Serena

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6. Keith_Reeder,

Jul 1, 2012 11:39 AM in reply to serenabolton

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Serena,

go to www.adobe.com and log on - your purchase history page (My orders > My order history) will show the serial number.

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7. serenabolton,

Jul 1, 2012 12:28 PM in reply to Keith_Reeder

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Hi Keith
I have done that but there is no history logged in my purchase history!? I bought my original version on line, sorry can;t remember what version it was, possibly the one before 4. I greatly appreciate your help. Thank you
Serena

[ admin keeps cleaning up your private contact info -- you should stop posting it ]

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8. serenabolton,

Jul 1, 2012 12:29 PM in reply to Keith_Reeder

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Hi Keith

I bought LR 2 on 26th May 2010 and upgraded to LR 3 soon after. Here is my Order Number: [ removed by admin ]

I have been using LR 4 since buying canon 5D MarkIII.

Please advise what I should do. I can't find my serial number to my original LR. I need to get LR up and running immediately as I can't access work I have recently edited and need to send out tomorrow. I am still calm but can feel panic rising!

I greatly appreciate your help
Thank you
\Serena

[ admin keeps cleaning up your private contact info -- you really should stop posting it ]

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9. jim01403,

Jul 1, 2012 12:20 PM in reply to serenabolton

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It doesn't sound as though you've actually purchased the upgrade to LR4, is that correct? In which case you need to do so.....

The upgrdae will require your previous version serial number as well as the new LR4 serial number, but if you have not uninstalled LR3 then the LR4 upgrade process will find it automatically.

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10. Victoria Bampton,

Jul 1, 2012 12:23 PM in reply to serenabolton

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And 4.1 will likely run as a 30 day trial in the meantime, once you've installed the 'proper' version from the links above.

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11. Keith_Reeder,

Jul 1, 2012 12:24 PM in reply to serenabolton

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I really wish I could suggest something else Serena, but I'm just an end-user, like you.

Sorry.

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12. serenabolton,

Jul 2, 2012 12:46 AM in reply to jim01403

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No I haven't purchased LR4 but have been using a pilot version since I have bought Canon 5D MarkIII as the camera wasn't compatible with LR3 version.

I now obviously need to upgrade and pay for LR4 but how do I go about this if I can't find buy previous version serial number? I have uninstalled LR 3 as I have been using a pilot version of LR4?

I bought LR 2 on 26th May 2010 and upgraded to LR 3 soon after. Here is my Order Number: (number removed by moderator)

I am very confused! Please just help me get up and running again.

Many thanks
Serena

(details removed ny moderator)

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13. jim01403,

Jul 1, 2012 12:44 PM in reply to serenabolton

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Have you downloaded LR4.1 using the links supplied earlier? What happens when you try to install? Do you get the option to use it as a 30-day trial, or has that expired?

What operating system are you using? Even though you have uninstalled LR3 it is possible that the registration file (which will contain the serial number) is still on your system. I know the location of it on Windows7, but not on a Mac.

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14. serenabolton,

Jul 2, 2012 12:47 AM in reply to jim01403

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Thank you for all your help. I have upgraded to LR4 and all is now sorted (I hope)
All the best
Serena

(details removed by moderator)

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15. bleedobambam,

Jul 1, 2012 3:59 PM in reply to serenabolton

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I hope your problem is fixed...I purchased and have been using 4 for months...and with the update as I have a Canon 5DIII...now I'm getting the same message which is total $#@%^&**...all I know to do is reinstall...I did a Mac update last night and am wondering if that is the cause...

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16. Keith_Reeder,

Jul 1, 2012 4:03 PM in reply to bleedobambam

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bleedobambam wrote:

now I'm getting the same message which is total $#@%^&**
It has been well publicised that the Beta/Release Candidate would expire at the end of June.

All you need to do is download and install Lr 4.1.

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17. bleedobambam,

Jul 1, 2012 4:21 PM in reply to Keith_Reeder

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Please READ my post before advising me about what has been well publicized...I downloaded 4.1 previously...

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18. DdeGannes,

Jul 1, 2012 4:48 PM in reply to bleedobambam

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Check your applications folder and see how many versions of Lightroom you have installed. It is possible you are launching the beta program from the dock.

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19. Keith_Reeder,

Jul 2, 2012 1:01 AM in reply to bleedobambam

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bleedobambam wrote:

Please READ my post before advising me about what has been well publicized...I downloaded 4.1 previously...
It still isn't the currently installed version (if you'd READ my post you'd have noticed I mentioned installing the current version).

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20. Geoff the kiwi,

Jul 2, 2012 1:00 AM in reply to DdeGannes

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That sounds correct to me!
DdeGannes wrote:

Check your applications folder and see how many versions of Lightroom you have installed. It is possible you are launching the beta program from the dock.

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