Skip navigation
Currently Being Moderated

Acrobat X pro will show as installed but will not be present

Jun 6, 2012 10:03 AM

Tags: ##cc_aam_acorbatx

The Application Manager says that Acrobat X Pro has been fully downloaded and installed, but my Applications folder only has a folder with an "Acrobat Uninstaller" alias.

 

 

Resolution:

1: Trash the Acrobat X pro folder from the applciations location.

2: Later navigate to MacHD>Library>Application support>Adobe>Caps and rename the Media_db and Pdb files.

3: Later log into the Creative cloud account and then redownload Acrobat X Pro applciation and install it and it will be shown up in your applications.

 

You can go ahead and launch the product :-)

 
Replies
  • Currently Being Moderated
    May 15, 2012 1:07 PM   in reply to venkk

    I'm moving this thread over to our installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
    |
    Mark as:
  • Currently Being Moderated
    May 15, 2012 7:00 PM   in reply to venkk

    OK.  I look in my Application Support folder and can go all the way to Adobe.  The is no Caps folder.  Furthermore, there is no Acrobat Pro X folder or anything suggesting that was installed.  Finally, I logged out and in to the creative cloud and rebooted the computer (iMac)  Still, the Application Manager says that Acrobat has been installed.

     

    Any further suggestions?  All other applications have installed normally.

     
    |
    Mark as:
  • Currently Being Moderated
    May 15, 2012 9:11 PM   in reply to venkk

    Thanks so much for the info.  I had older versions of CS software and after downloading Acrobat X Pro from my Creative Cloud membership and then deleting the old CS software, it stated it was installed but no where to be found but app mgr saying it was installed. Downloading it again now.

     
    |
    Mark as:
  • Currently Being Moderated
    May 17, 2012 1:57 PM   in reply to murraydavis

    Hi murraydavis,

     

     

     

    Try this to find Caps folder.

     

    Open Finder click on Go > Go to Folder and Type in /Library and click on OK

     

     

    Then open Application Support\Adobe.

     

     

    Sameer

     
    |
    Mark as:
  • Currently Being Moderated
    May 18, 2012 7:19 AM   in reply to venkk

    This worked perfectly for me. I renamed the Media_db and Pdb files, went to the Creative Cloud web page, clicked to download Acrobat X, Application Manager opened and downloaded/installed Acrobat. If anyone else does this - make sure you quit your web browser before the Application Manager reaches the installation phase. If you don't and message will pop up telling you to quit your browser.

     

    I now have all of the CS6 apps successfully installed. EXCELLENT!

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 7:40 AM   in reply to venkk

    I'm having this same problem, but on a PC. How do I fix this problem running Windows?

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 21, 2012 3:26 PM   in reply to venkk

    This "solution" (i.e. hack) worked for me, with one exception. After you rename the files and re-install Acrobat X Pro, now the Adobe Application Manager app will no longer recognize any other Creative Cloud components you had previously installed as being already installed. I had Photoshop and a bunch of others installed but after renaming those files they all show up with "Install" next to them instead of "Installed". The solution was to, after re-installing Acrobat, re-re-name the *original* Media-pdb and pdb files back to the original names. In other words, don't throw out those files before you start this process, name them something like "Media_pdb_OLD.db", then restore to original name when done. Then, the Application Manager will recognize which apps are installed again (including Acrobat X Pro, which it already thought was installed during the initial screwup).

     

    Ugh. Come on, Adobe, please fix this. Not something that absolutely killed me, but that's 30 minutes of my day/life I'll never get back.

     
    |
    Mark as:
  • hserwräa</span></a>

                        </span>

                </div>
               
                <div class=

    thanx!

     

    same with me .. 30 minutes lifetime!

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 25, 2012 5:52 AM   in reply to hserwräa<

    Same with me...Shame to Adobe. I have wasted over 90 mins of my life just to download and delete and download again, but still not work!! I'm really in the cloud now!!

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points