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socialsauce
socialsauce
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Program Monitor is Black, no video playback after installing new graphics card

Jul 1, 2012 6:13 PM

I bought a PNY Nvidia Quadro 2000 graphics card a few days ago, and since it's been installed, I've been unable to watch video playback in my program, source or even reference monitor.

 

Similarly, If I designate one of my monitors soley for video playback, the screen is just black, and as the timecode advances on my timeline I only hear sound.

 

My project is using "Mercury Playback Engine GPU Acceleration" for Premiere Pro CS6.0.1

 

I went from using one graphics card to using two graphics cards, and installed a third monitor. I've spent the last few days trying everything I could think of, I even uninstalled and re-installed premiere.

 

Hardware Specs:

Windows 7 Ultimate (64-bit)

HP Pavilion h8-1230z

AMD-FX8150 3.59Ghz 8 core processesor

16GB RAM

600W PS

EVGA Nvidia GeForce GTX 550Ti

PNY Nvidia Quadro 2000

 

I am using a PCI x16 for the Quadro 2000

I am using a PCI x1 slot w/x1-x16 adapter for the 550Ti

Could this be the problem?

 

Additional Information

Vectorscope, All scopes, YC Waveform - Display modes all work.

I downloaded the most recent Nvidia drivers for both of my cards.

I haven't received any error messages or had any problems in After Effects CS6, as video playback is working properly in my other adobe applications.

920 Views   6 Replies   Latest reply: socialsauce, Jul 2, 2012 8:10 AM
 
Replies
  • Harm Millaard
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    1. Harm Millaard,
    Jul 1, 2012 12:37 AM   in reply to socialsauce
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    Since you bought the Quadro very recently, try to return it and change it to a nVidia GTX 670. About equally priced, but the GTX 670 is much faster and it supports up to 4 monitors, so you can pull out the 550 Ti and sell it.

     

    I guess your problem is the dual video card setup that use different drivers. Dual video cards can be done, even though PR can only use the primary card, but the drivers need to be the same for both cards and that is not the case.

     
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  • socialsauce
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    2. socialsauce,
    Jul 1, 2012 4:12 PM   in reply to Harm Millaard
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    I love that idea, however I have several concerns.

     

    The first being the GTX 670 is not a supported GPU Acceleration card, and that is the reason why I purchased the Quadro 2000.

     

    Do you use you use the 670 with premiere?

     

    If I only used one Graphics Card, would the accelerated performance suffer provided I be using 4 monitors? In other words, would the card perform better if I only plugged 2 monitors into it?

     
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  • John T Smith
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    3. John T Smith,
    Jul 1, 2012 5:15 PM   in reply to socialsauce
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    use the nVidia Hack http://forums.adobe.com/thread/629557 - which is a simple entry in a "supported cards" file

     
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  • Jim Simon
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    4. Jim Simon,
    Jul 1, 2012 5:16 PM   in reply to socialsauce
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    "Not supported" isn't the same as "doesn't work".

     

    Most any nVidia model with sufficient specs actually works just fine with a simple modification of a text file, including the 670.

     
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  • Harm Millaard
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    5. Harm Millaard,
    Jul 2, 2012 12:21 AM   in reply to socialsauce
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    I am still building a new system, so currently I'm still using a 480. You can read all about my choices and progress here: Adobe Forums: Planning / building a new system. Part 1

     

    There are 11 entries in the Benchmark Results that succesfully use the GTX 680, even though it is not 'supported'. They all use the 'hack'. However, the 680 has been added to the list of supported cards for AE, so it is only a matter of time before the 680 will be added to the list of supported cards for PR. Todd had made that clear. Now, when the 680 is added, it makes sense that the 670 will also be added. My guess is that both will be added in a short while.

     
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  • socialsauce
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    6. socialsauce,
    Jul 2, 2012 8:10 AM   in reply to Harm Millaard
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    Thanks for the input all.

     
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