Skip navigation

The Mac CS6 "Serious Error" thread

Jun 3, 2012 9:12 AM

  Latest reply: briantho, Apr 14, 2013 12:40 AM
Branched to a new discussion.
Replies 1 ... 3 4 5 6 7 ... 14 Previous Next
  • Currently Being Moderated
    Jun 28, 2012 7:36 PM   in reply to needles27

    I have been able to avoid "serious error" and kernel panic for the last two days by doing the following (not sure which steps are essential):

     

    1. Creating a new admin user.

    2. Setting PrP to use CPU instead of CPU

    3. Ignore "...line 87" error by moving the dialog out of the way; obsessibly click it if I need to read the audio waveforms.

     

    Yes my spendy Nvidia Quadro 4000 Mac is dormant, and red render lines abound, but PrP has never been so responsive. Exports do seem to take much longer, but I haven't timed them.

     

    Next steps:

     

    1. Boot from external Lion FW drive

    2. Erase/Instal Lion.

    3. Update to 10.7.4

    4. Make sure I have latest CUDA

    5. Fresh instal CS 6 Production Premium

    6. See if I can use PrP with GPU instead of CPU

    7. Instal and check after each step: GoPro CinePro codec, FCP, Mocha, etc.

    8. Post results

     

    CD 6 Production Premium  Main System: Mac OS 10.7.4 | MacPro5,1 | 32 GB Ram | PROJECT & MEDIA drive: Mercury Accelsior. Blackmagic Disk Speed Test: > 500 MB/s read/write | CACHE drive: Internal SATA Raid 0. Blackmagic Disk Speed Test: > 400 MB/s read/write | Nvidia Quadro 4000 Mac | CUDA Driver Version: 4.2.10 | GPU Driver Version: 1.3.4.0 (270.00.00f06) | Cineform 1.2.0.127 codec installed for access to GoPro footage |

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 6:01 AM   in reply to needles27

    @needles27, I'm with you on that, Smoke on Mac is going to get some serious testing starting this weekend.  I can't be constantly trouble shooting my editing software.  I don't want to publicly bad mouth a company, but I feel like other editors looking at a solid and professional editing application should be seriously warned about the issues Premiere cs6 has on the mac. 

     

    @Benjamin Goldman,  thanks for your possibly avoidance of the "serious error".  Please let us know how the external boot disk performs, curious to know if it has any affect.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 1:03 PM   in reply to RBemendo

    Regarding Mac Pro5,1: I  had a  very stable FCP, AE, PS CS5/6 station since mid-2010 (from 10.6 to 10.7.4). I updated software/repaired permissions regularly. I used Permission Manager, SuperDuper, and DiskWarrior to keep my ducks in a row. (see config below)

     

    Unhappy with Apple's commitment to FCP/Pro users, I geared up for switching from FCP to PrP, specifically, I added a Nvidia Quadro 4000 Mac (which seemed like the most powerful card Adobe was recommending to take advantage of CS6 improvements). I also added a fast cache volume.

     

    I decided to learn PrP by editing a DSLR project with it. (No recompress of h.264? Awesome!!, I thought). Though I had the latest Cuda drivers and Mac & Adobe updates, the day I started using PrP to  edit, I got kernel panics, serious errors, and what I would later learn is a harmless/annoying line 87 error. (Thanks @benwinter!)

     

    Phone calls with Adobe tech support: escalated to a higher tier. An employee who shall be referred to as "V" told me to try creating a new Admin account, and to email him the results. The results were: "serious error" in the first few minutes of use. I sent the update to V along with my crash report. He has not yet responded but has (or has allowed the system to) mark my case #0183359996 as "withdrawn" for some reason. But I digress! I have great news, keep reading!

     

    @Jim Simon asked if I had tried simply wiping/rebuilding my system. I didn't have time in the middle of the project (and why would I have to wipe/rebuild a highly functional box?? Was this a wild goose chase??? What's the deal?? I'm on a deadline, waa waa!) I hobbled through the project by turning rendering from GPU to CPU, quitting PrP after it sent anything to another program, and incessantly clicking the error 87 dialogue until it disappeared for a while.

     

    But as soon as my project was finished, I wiped/rebuilt my system. ALL CLEAR SO FAR! Thanks Jim!

     

    My next steps are to back up my functional system and begin adding all of the things I need to really use it: Wacom diver, Epson Expression 10000 XL driver, GoPro CinePro codec etc...

     

    In the age of the App Store, Apple makes a fresh install tricky. I have listed the obsessive steps I took to create a fully-fresh&functional edit system that dynamically links to AE and AU the way I always hoped it would. I will definitely update this post if I encounter  kernel panics and serious errors as I incorporate the rest of my programs/peripherals.

     

    Details:

     

    1. Download Lion (again) from App Store and make a bootable install disc on an external FW drive using these fantastic instructions:

    http://reviews.cnet.com/8301-13727_7-20080989-263/how-to-create-an-os- x-lion-installation-disc/

     

    2. Boot from FW; Erase my system drive; Install 10.7; (note: no migration, no time machine, just a fresh install) restart

     

    3. Upgrade to 10.7.4; restart

     

    4. Download/instal latest Mac Cuda driver (4.2.10)

    http://www.nvidia.com/object/cuda-mac-driver.html; restart

     

    5. Give Admin Automatic login; un-require password for sleep and screensaver

     

    6. Instal CS6: PrP, AE, AU, PS, AI, FL; I did NOT launch any of the applications.

     

    7. Launched AAM Updates Notifier; downloaded/installed all updates; restart

     

    8. Launched PrP; it asked me to (click to) install Java Runtime; I complied; PrP downloaded Java, installed it, then launched.

     

    9. I made a new project:

     

    10. General tab: I left everything as is -- Renderer is set to the default "Mercury playback...GPU" (come on Quadro 4000, I'm rooting for you!!);

     

    11. Scratch Disc tab: I set all capture/cache directories to a folder within my dedicated CACHE volume; I set the proj file directory to a folder on my dedicated project and media drive.

     

    12. Sequence Preset: DSLR 720p24 @23.976

     

    13. It took five seconds to load the interface, so I quit and relaunched; much snappier results on the second launch.

     

    14. Edited a project with various h.264s from Canon 5D & Canon 7D; no problem, works great!

     

    15. Made a 1080p24 sequence. Warp stabilize a shaky shot in that? No problem! Load the result into my 720p24 sequence? Sure! I'll even "Scale to Frame Size" (NOTE: Though i love the one-stop scale feature -- I've notice a bug or bizarre interface choice at this point: I have 1080p footage in a 720p sequence, I can see the whole frame but  the footage shows a scale of 100% in its effects control; the correct value is about 66.7%)

     

    16. Highlighted all clips in sequence and initiated "Replace with After Effects Sequence"; It launched AE

     

    17. AE Prefs; I left everything the same except -- I set all of my caches to a folder on my designated Cache drive. (Note: I point all disposable Adobe data to a folder called "CACHEs" in every App that gives me the choice on where to save temp stuff. Along with preferences, this folder gets emptied/trashed when things run-amok.)

     

    18. Rotated, scaled, masked, vignetted and otherwise jacked around with footage in AE; was astounded to see near-instant update in PrP. Some clips had poor playback on first drag-through, but very quickly cached themselves and suddenly I was living the dream: not rendering in AE :)))

     

    19. Sent sequence audio to AU; changed temp directory to designated cache volume/folder; it told me changes would take place after I restarted App, so I restarted and re-opened the XML PrP had previously sent to AU.

     

    20. EQed and sent back to PrP; no problem!

     

    21. Went back into AE; turned on raytracing, added some lights, shadows, bending... back in PrP things were a bit more sluggish on that clip as expected. (About the same as dragging through the AE timeline ) Rendered in PrP... Heard the Quadro fan kick in... Green lines, good playback...

     

    CS 6 Production Premium | Mac OS 10.7.4 | MacPro5,1 | 32 GB Ram | PROJECT & MEDIA drive: Mercury Accelsior. Blackmagic Disk Speed Test: > 500 MB/s read/write | CACHE drive: Internal SATA Raid 0. Blackmagic Disk Speed Test: > 400 MB/s read/write | Nvidia Quadro 4000 Mac | CUDA Driver Version: 4.2.10 | GPU Driver Version: 1.3.4.0 (270.00.00f06) |

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 1:12 PM   in reply to Benjamin Goldman

    Wow.  That's insane.

     

    I'll be curious to see if you return to the thread saying, "They're baaack!"

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 1:51 PM   in reply to Benjamin Goldman

    @Benjamin Goldman, thank you for your detailed and step by step solution to "fixing" the "serious error" if you would follow up with performance and stability after a few days of serious editing, all of us in the Mac community will be crossing our fingers that you don't have an error, I know I will be following your guide if you have a stable system after a few days.  Thanks again!

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 3:36 PM   in reply to Jim Curtis

    Jim Curtis wrote:

     

    Wow.  That's insane.

     

    I'll be curious to see if you return to the thread saying, "They're baaack!"

    I hate to be the bearer of bad news, but I'm sure the problems will come back.  My install is fresh; I have nothing on my system except Firefox, and 2 pieces of Adobe software (Premiere Pro and Photoshop).  The install was as of about a month ago.

     

    jas

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 4:08 PM   in reply to Jason Van Patten

    @Jason Van Patten. Hmm. So far so good for me -- but only  a few hours of heavy testing. Sorry to hear your fresh install only lasted a month.

     

    If you have a system that worked for a month trouble free, are you able to use SuperDuper or similar to clone back to its healthy state and then get another month of good use?

     

    Also, I noticed that you have a bit of a Hackintosh... I remember reading about the guy who alters PC video cards to work with Macs... and how vociferous and articulate he was when arguing about how well his cards worked. Are you able to verify this? Is it possible that the (seemingly) extremely sensitive install requirements are exacerbated by some of your modifications? Any command line Unix instructions for dealing with Time Machine's intrusions, etc? Just curious, because I realized how much stuff I did to my system over the years that it was "highly functional" that seem(ed) regular and safe to me.

     

    FYI, I will definatly update my posts at the first sign of crash.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 5:02 PM   in reply to Benjamin Goldman

    Benjamin Goldman wrote:

     

    If you have a system that worked for a month trouble free, are you able to use SuperDuper or similar to clone back to its healthy state and then get another month of good use?

    No need to, really.  The presumption you're making, I suspect, is that this is a systemic issue with the Mac and that it's something I changed (through patching, installation, etc) that caused it.  I'm quite certain that's not the case because I literally only use that Mac when I'm editing videos.  The only thing I've done with it is: install Adobe's Premiere Pro and Photoshop (CS6), Firefox, and then patch it to 10.7.4.  It was working, and then it wasn't.

     

    Also, I noticed that you have a bit of a Hackintosh... I remember reading about the guy who alters PC video cards to work with Macs... and how vociferous and articulate he was when arguing about how well his cards worked. Are you able to verify this?

    There's no indication that the card isn't working at 100%; the only thing he changes in the card is the EFI chip to make sure the card can display the Mac boot-up screen.  The rest of the card is factory; nVidia's drivers support it on the Mac.  Premiere Pro 5.5.2 and 6.0.x see it and use it.

     

    Is it possible that the (seemingly) extremely sensitive install requirements are exacerbated by some of your modifications?

    Nearly 100% unlikely due to the fact that I'm experience the exact, same problem as all the other folks in this thread.

     

    Any command line Unix instructions for dealing with Time Machine's intrusions, etc?

     

    Given I don't use Time Machine: nope.  No other system tweaks to OS X have been made.

     

    jas

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 5:45 PM   in reply to Jason Van Patten

    @RBmendo. Thanks for the feedback. Hope this proves useful... More updates to come, but my system has been golden sof far.

     

    @Jason Van Patten. Cool.  Glad to know the mods are working for you. I'm sure you are getting more bang for your buck... I don't use time machine either, but wrote a Unix command to stop OS from asking me if every drive it ever sniffed was ripe for a Time Machine backup volume. Though you might as well if you had lots of volumes/backups to manage.

     

    It's annoying that we're having this conversation. I wish Adobe/Apple/Nvidia had it so we didn't have to, but the difference between our situations seems to be in the order of updates. My clean install was 10.7 (all that is available from App Store), then I upgraded to 10.7.4, then Cuda... THEN CS6, then ran CS updates. My  current approach has yielded a stable/enjoyable system (so far). So I cloned it and then started adding everything else. Still no problems half a day later (even re-running the projects that caused errors, serious errors, and 87... earlier in the week)

     

    And I have a clone of a healthy system/apps volume that I can use to replace my system/apps if something goes wonky in the middle of my next edit.

     

    As you stated, you were running 10.7, installed Adobe PrP and PS, THEN patched it up to 10.7.4. Seems logical enough. That's what pretty much everyone did, including me... right before my original rock-solid FCP, AE, PS system became a PrP paperweight. Is this correct, or did you mean that you had updated your fresh install to 10.7.4 before proceeding? If not, we are still comparing Apples and Oranges (pun intended).

     

    I will definitely eat crow / pull my Quadro 4000 if I start having trouble again... But my initial troubles showed up with much less monkeying around than I am doing right now, so I'm cautiously optomistic.

     

    Best,

    Benjamin

     

    The only thing I've done with it is: install Adobe's Premiere Pro and Photoshop (CS6), Firefox, and then patch it to 10.7.4.  It was working, and then it wasn't.

     

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 5:58 PM   in reply to Benjamin Goldman

    Benjamin Goldman wrote:

     

    As you stated, you were running 10.7, installed Adobe PrP and PS, THEN patched it up to 10.7.4. Seems logical enough. That's what pretty much everyone did, including me... right before my original rock-solid FCP, AE, PS system became a PrP paperweight. Is this correct, or did you mean that you had updated your fresh install to 10.7.4 before proceeding? If not, we are still comparing Apples and Oranges (pun intended).

    I installed all system software first; sorry for the confusion.  OS X 10.7, then the .4 update, then the nVidia and CUDA drivers (direct from nVidia).

     

    After that was completed, I installed the 2 CS6 apps that I purchased.

     

    And since then, CS5.5.2 of Premiere, because I just can't use CS6 any longer.  There is some sort of rapid bit-rot going on here.

     

    jas

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 6:08 PM   in reply to Jason Van Patten

    @Jas. Thanks for the clarifications. So if I understand you correctly, you did exactly what I did, and had a stellar system which lasted about a month before "bit-rot" made your system unusable? Then you returned to CS5.5.2 and everything is  stable again?

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 30, 2012 1:29 PM   in reply to Benjamin Goldman

    Benjamin Goldman wrote:

     

    Then you returned to CS5.5.2 and everything is  stable again?

    Correct.  I'm leaving CS6 installed but unused until we see an update from the Adobe folk.  For what little editing I do, CS5.5.2 is perfectly usable.

     

    jas

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 30, 2012 1:33 PM   in reply to needles27

    Just another example of Premiere being an Amateur app not a professional editing software.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 2:01 AM   in reply to needles27

    I got a new 17" MacBookPro on Friday.  The only things I did were upgrade the RAM to 16GB then update Lion all thye way - and 'then' installed CS6.   I got the serious error within 2 hours.

     

    This is about as clean a machine as I could have made.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 7:23 AM   in reply to needles27

    needles27 wrote:

     

    Well, not to give too much weight to your post, but Pr is a professional editing app. It just isn't working on a mac at the moment very well. 

    iMovie is an amateur app.

    To all Mac users, maybe it's comforting to know that on a PC the CS6 version of Premiere is also causing lots of headaches.

    Indeed, Premiere is supposed to be a professional editing tool, which I love to work with by the way, but some Adobe decisions I will never understand.

    Probably due to the worldwide economic crisis, Adobe users are invited to pay monthly amounts to insure the income of the Adobe software writers (Creative Cloud), but this means that new versions of the Creative Suite HAVE TO APPEAR at last on an annual basis, even if there is nothing to improve or innovate. This leads to faulty software that was too rapidly put together, resulting in crashes and driver conflicts. Anyone ever tried Premiere CS6 on an NVidia Quadro 4000 who DID get the Mercury Playback Engine to work? I'd love to hear so.

    No, I just spent a small fortune on the CS6 upgrade but after days of installing and de-installing drivers, software, Windows components etc etc. I am now finally back to CS5, which STILL WORKS regardless of all these changes I made to my PC.

    We must take this problem out of the forum and post it seriously to Adobe or nothing is going to change. (Except the looks and interface of their apps, waste of time if you ask me).

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 10:11 AM   in reply to needles27

    @Exactimage, which model MacBook 17" are you using? What OS did it ship with? I ask because Apple doesn't make 17" laptops anymore and only some of the existing ones work with 16GB of ram.

     

    @needles27, it would be definitive if we had more information. Right now there are many variables.

     

    My MacPro 5,1 system is still running well after a weekend of heavy testing/use. You can see my system details & install procedure in my previous posts or in my profile.

     

    Because Adobe has been remiss in addressing these serious issues in a timely & global manner, some users are choosing to troubleshoot with the use of this forum. In my experience, specific install steps have made all the difference. I assume Adobe will upgrade us to a more stable release at some point, but until then, I am happy to be overly cautious with my install, and to keep a clone of a healthy system/App volume standing by to overwrite my system/app volume if my computer gets funky again.

     

    Also, I have a MacBookPro5,2 waiting for an upgrade. To help me troubleshoot this and other computers, and to help others troubleshoot, please put the specifics of your system and your install process in your posts.

     

    Best,

    Benjamin

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 10:24 AM   in reply to needles27

    @neeles27, I've been thinking this as well, We have almost 9000 views on this thread and 177 replies, which is the most in the first 5 pages of the Premiere Forum (i'm sure it goes further, I just stopped there)  I will be trying Benjamin's advice with the reinstall with crossed fingers that I get the same result.  But there is definitely a problem, and from your noticed lack of communication with the Adobe Engineers, its seams as though we may be on our own to find a solution.  Which hopefully Benjamin has found.  I'll report my findings with my new install when i've had some time to test it.

     

    On an additional note, i've been seeing a lot of Memory Page Outs, (requiring a restart) when multiple CS applications are running, and most noticeably when the "serious error" occurs.  Not sure if it means anything to finding a solution to our errors, but thought it was worth mentioning.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 10:40 AM   in reply to Benjamin Goldman

    Hello fellow serious error clubbers, it seems I am also a part of this group.  Here's my contribution to the fray. 

     

    I've been reading and rereading this thread.  I have taken small steps to troubleshoot the problem so far (currently running Rember as I write this) because I wanted to know what people have been doing and have not been doing and what has been un/successful.  I will be testing this thoroughly because I too want to find a viable option to FCPX.

     

    Currently and will be for sometime it appears, an FCP7 editor who's been with FCP since day one.  However, I'm on deadlines and need to keep working so finding time to test thoroughly is far and few between. 

     

    I will say this with confidence: The errors that we are experiencing is both in Lion and Snow Leopard.  My system specs will follow this account. 

     

    To start my learning curve, I recently started a small project (aside from my paying work on FCP7) on Pr CS5.5.  Some AVCHD footage from GH2 (720p60), some H264 footage from 5DMKII (1080p24), some WAV audio files.  These have been imported into the project, and reside on my production storage RAID5 via mini SAS cables and a Rocketraid card.  Read/Write in the 600s and up.  This RAID has been tested recently and is in good working order.  I keep my project file on my desktop, everything else is pointed at the RAID.  Again, import went fine, but the thing here is, I've barely even begun editing.  Only one clip has been brought into the timeline, the 720p60 AVCHD file which I interpretted to 24fps and resized to 1080.  But I'm not suspecting this to be the problem.  The "Premiere Pro has encountered an error" started right as I was figuring out how to create bars and tone, 20 second leader with 10 sec countdown and 2 pop in Pr.  Incessant error messages pop up everytime, sometimes within 1 minute of launching, sometimes an hour later.  Doesn't matter what I do, either nothing at all and it pops up on its own, or if I scrub the timeline, or if I move a clip, or if I edit something with text editor.  Random, no patterns, so I'm totally stumped.  

     

    Sometimes the continue button works (1 - 20 clicks varies), sometimes it won't go away, even though I can save, edit, scrub in the application "underneath" this error message. 

    The error message is this

    [/Volumes/BuildDisk/builds/ringo64/shared/adobe/MediaCore/AudioRendere r/Make/Mac/../../Src/AudioRender/AudioPrefetch.cpp-87

     

    Very similar to many of the error messages other people are getting.  AudioRenderer?  Everything seems to be in the right place.  I have not uninstalled/reinstalled CS5.5 because it seems to not be working for the majority of the afflicted.  I will try this though soon. 

     

    My RAID and my bootdrive both have plenty of space left, RAM is clean, I will be running Techtools permissions soon, Nvidia and CUDA drivers are up to date, MPE is turned on (I've tried both), RAID driver is up to date, GPU is up to date, I can monitor externally through Intensity Pro (updated driver) and choosing BMD settings for sequence settings. 

     

    This has been very frustrating, having to reboot up to 10 times in a day.  I was hoping Pr would be a great alternative to FCPX, but I'm having second thoughts now that people are having issues with CS6 (which I can't run Pr on my machine btw).  I understand that I have a much older machine than everyone else here, but the problem seems universal.

     

    Mac Pro 3.0 GHz 8-Core Intel Xeon (2,1) 8GB RAM

    OSX 10.6.8

    FCS2

    CS5.5

    Blackmagic Intensity Pro

    NVIDIA GeForce 8800 GT 1GB (CUDA)

    RocketRAID 4322 via dual MiniSAS

    ProAvio 8TB RAID 5 Dual Mini-SAS

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 11:00 AM   in reply to footagehead123

    I don't know if I can conbtribute to the cause but I lost sound of my internal speaker of my Macbook pro 17' since I rebooted after installing CS6 applications (photoshop, lightroom, InDesign, bridge, premiere, after-effects,audition,encore). I installed 2 days ago, way after lion's 10.7.4. Almost for sure, Adobe's responsible for our problems. I didn't worked in Premiere, I just started the application to see if it worked, opened a project and closed it. It's really annoying to pay for something that wrecks our machines. We could all get those softwares for free but we agreed to pay for these awesome products. Could be fun if they agreed to fix our problems ASAP.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 11:04 AM   in reply to footagehead123

    footagehead123,

    As discussed previously in this thread the AudioPrefetch error can be avoided by hiding the audio waveforms on the timeline. This is done by keeping all audio tracks collapsed, or by selecting "Show Name Only" in the Set display style menu in each audio track.

     

    Whether or not this problem is related to the "serious error" everyone here is getting, remains unknown, but at least that particular error can be avoided.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 11:15 AM   in reply to benwinter

    OK, I tested Premiere Pro CS6 and sound works fine and I don't seem to get any errors. But, I have no sound elsewhere. Videos on YouTube have no sound and freeze all the time after 12 seconds and iTunes doesn't play music at all, the playback time staying at 0:00. Mega problem here, and it's since I installed CS6 applications for creative cloud.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 11:28 AM   in reply to benwinter

    Huh, how did I miss that post?  I'll go back and find it.  Thanks, I'll try it and report back.

    I would like to state though that a feature that makes editing audio in the timeline has to be turned off is a real pita. 

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 11:43 AM   in reply to benwinter

    I believe the serious error is gone for me. I have three monitors, two are Dell compter monitors and the third is a Panasonic TV hooked up via HDMI to MiniDisplayPort. I have two graphics cards, an ATI Radeon 5770 and an Nvidia GT 120. Previously, the ATI card was driving one Dell monitor and the Panasonic TV, and the Nvidia handled the other Dell monitor. Since switching both Dell monitors to the ATI card, and the Panasonic to the GT 120, I've not had any serious errors.

     

    However, this problem still persists for me: http://forums.adobe.com/message/4519408#4519408

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 11:57 AM   in reply to Benjamin Goldman

    Benjamin Goldman wrote:

     

    @Exactimage, which model MacBook 17" are you using? What OS did it ship with? I ask because Apple doesn't make 17" laptops anymore and only some of the existing ones work with 16GB of ram.

     

    Late 2011 Model - Purchased from the Apple Refurb Store last week.

     

    • 2.5Ghz Core i7

    • HD 6770M

    • 750GB HDD

    • Shipped with Lion

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 1:02 PM   in reply to ExactImage

    I'll use Timemachine go get my Mac configuration before installing CS6 to see if it's really the problem.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 1:05 PM   in reply to footagehead123

    There's got to be more of an underlying issue here, with loading the waveform previews.  A simple but cumbersome workaround isn't my ideal answer, to be honest. 

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 1:20 PM   in reply to footagehead123

    Finally, I won't restore my computer, I'll lose too much work I did in Lightroom 4... Just hope that Adobe and/or Apple will release an upgrade soon.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 4:02 PM   in reply to Crapule Création

    Just adding my experience to the mix...

     

    kernal panic type errors, at seemingly random times.

     

    Running a 17" macbook pro, Lion 10.7.4, premiere CS 6.0.1

    Timelines are admittedly very messy, probably to the tune of 10 layers of video, 10 of audio.

    Viewable waveforms on several of the audio tracks - not sure if that makes a difference.

     

    If sound is a suspected culprity here, I think I should also note that I have had some trouble getting the "record to track"  feature with the audio mixer to work. It works now, but it was stubborn at first. Makes me think that the mac / premiere audio platform is iffy.

     

    Furthermore, I just played around with the "denoiser" effect for one of my clips, and in fiddling with it, expereinced multiple fatal errors. Not the "kernal panic restart your computer" type, but the "premiere has to close" now type error. Aggravating.

     

    The siren call of FCPx is getting sweeter by the day, I swear.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 6:14 PM   in reply to dv416

    I'll admit, FCPX has gotten me through all of my projects for the last month no problem. I have work that needs doing, and Adobe isn't doing it. I had to get online every 2 minutes at first to figure how to do things but at least I dont get shut down as soon as the program opens! I must say though, I'm not much a fan of FCPX... there are a few things that are enjoyable (background rendering and the basic functions of the inspector interface ((although that tends to get in my way as well))) but the rest is quite a hassle to "work around".

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 9:51 PM   in reply to JTSwinney

    Seconded.

    FCPX 10.0.5 turns out to be fun

    And gets the job done!

     

    I only use CS6 for After Effects and the Audition until further update from Adobe, or maybe, until Premiere Pro CS7?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 11:14 AM   in reply to AudyErel

    Has anyone installed the CSXS Infrastructure CS6 update?  Wondering if that has helped anyone with the "Serious Error" i'm getting one every hour or so now. Completely frustrated. 

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 11:34 AM   in reply to RBemendo

    Hello RBemendo. I installed the CSXS update yesterday. Still no problems since my clean install. Have you had a chance to give it a try? Hope it works for you.

     

    I also did a test with SuperDuper: Booted from my cloned external system/app drive and cloned over my resident system/app drive. No problems! So I know that even if the dreaded errors and crashes return, I can be up and running in the 10-15 minutes it takes SuperDuper to refresh my drive.

     

    cheers,

    Benjamin

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 12:49 PM   in reply to needles27

    @Benjamin Goldman, great to hear you're still having success, I was hopeful to do a rebuild yesterday, but production schedules got in the way.  I'm hoping to give it a shot soon, as it seams like it may work, thanks for your continued updates.

     

    @needles27, I'll try installing the update and see it it helps, I have the same experience as you, i've gone on stretches without crashes, and then i'll get like 10 a day.  Thanks for your continued feedback as well.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 1:30 PM   in reply to genefama

    I just finished 3 long form projects with...

     

    PP CS 6.0.1

    Invidia Quadro 4000

    CUDA driver 4.2.10

    MacPro 5,1

    Lion 10.7.4

     

    I edit 5 days a week 8 hours a day and push the system as fast is can go. I'm not a newbie and have built 6 editing suites for production companies. I CANNOT make this thing crash (with one exception). I imported a FCP project via XML, which went smoothly except for the fact that one audio file had a filter that for some reason would crash Premiere if I tried to copy and paste that clip to a new program. Not a big deal at all- in fact, quite understandable.

     

    That said I do not use dynamic linking (yet) and use pretty basic graphics.

     

    I use Canon 5d files, P2, and ProRes.

     

    What really blew my mind and tottaly did not expect was that I could import and drop Apple Motion files right in the timeline. Crazy!

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 1:41 PM   in reply to Run & Gunner

    I wish I had your experience with CS6..... 

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 4, 2012 5:52 PM   in reply to RBemendo

    I restored my system with Time machine and followed these steps and it seems to work fine until now: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     
    |
    Mark as:
1 ... 3 4 5 6 7 ... 14 Previous Next
Actions

More Like This

  • Retrieving data ...

Bookmarked By (6)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points