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sarahdecarlo
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Indesign CS6 just started crashing when exporting to pdf - help?

Jul 2, 2012 2:07 PM

I just got Indesign CS6 a few weeks ago and I'm using it on a new macbook pro. I had exported to pdf a few times with no problem. Today, I tried the same thing and Indesign began quitting for no apparent reason. I already tried restarting my computer. Any suggestions?

1012 Views   9 Replies   Latest reply: Kurrykid, Jul 2, 2012 9:27 PM
 
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  • Steve Werner
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    1. Steve Werner,
    Jul 2, 2012 2:13 PM   in reply to sarahdecarlo
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    Does it just happen with one file or with all files?

     
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  • sarahdecarlo
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    2. sarahdecarlo,
    Jul 2, 2012 2:16 PM   in reply to Steve Werner
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    I just tried it with another file and it exported fine. This file is kind of large - 12 pages - is that why?

     
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  • Steve Werner
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    3. Steve Werner,
    Jul 2, 2012 2:21 PM   in reply to sarahdecarlo
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    The InDesign file could have become corrupt. Try saving as an IDML file and reopen, and retry:

     

    http://www.pfl.com/cidf

     
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  • sarahdecarlo
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    4. sarahdecarlo,
    Jul 2, 2012 2:32 PM   in reply to Steve Werner
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    I saved as idml, then resaved that as indd, and then tried to export and it "quit unexpectedly" again. But thanks for the idea! Is there anything else you know of to try?

     
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  • Steve Werner
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    5. Steve Werner,
    Jul 2, 2012 2:36 PM   in reply to sarahdecarlo
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    It could be a corrupted object (image, PDF, etc.) within the InDesign file. Try an old technique: Export pages 1-6 out as PDF and see if it crashes. If it's OK, export pages 7-12, and it crashes. Now you know the problem is in pages 7-12. Then export pages 7-9 and see if crashes, etc. until you find the page where the problem is. On that page start eliminating objects and see which object it is.

     
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  • sarahdecarlo
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    6. sarahdecarlo,
    Jul 2, 2012 2:45 PM   in reply to Steve Werner
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    Aha! It was on page 4. Thank you So, what exactly does "corrupted image" mean (lucky there is only one image on this page), and how do I fix it?

     
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  • Steve Werner
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    7. Steve Werner,
    Jul 2, 2012 2:50 PM   in reply to sarahdecarlo
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    If it's a bitmap image (TIFF, JPEG, PSD) open it in Photoshop and resave it, perhaps in a different format. Replace it on the page. Do the same with Illustratr if it's an AI or EPS file.

     
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  • sarahdecarlo
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    8. sarahdecarlo,
    Jul 2, 2012 2:57 PM   in reply to Steve Werner
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    It worked! Thank you so so much.

     
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  • Kurrykid
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    9. Kurrykid,
    Jul 2, 2012 9:27 PM   in reply to Steve Werner
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    Hmmm...maybe I should try that. InDesign causes Acrobat to crash about half the time when I export it out as an Interactive PDF. The only thing is, it has always happened on all my ID files and it happens sporadically. If it crashes, I just do it once or twice again and it works. That would be the only reason I wouldn't think this will be my issue.

     

    I'll go through the process a few times and see what happens...thanks.

     
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