I've FINALLY narrowed down my situation. I've had the 'new' crash where if i create a new document or change from 'print' to 'web' or anything it freezes and i have to force quit. im on os x 10.7.4 with a heavy duty machine. illustrator 16.0.0 cs6.
So if i create a new user account and log in it does not crash, it seems to work great.
my question is, what do i need to do to reflect that status on my normal account? i've tried killing all apps that run on start, i've disabled all fonts in fontcase by selecting all and saying 'disable' and also even disabled as many as i could in font book.
its a BRAND new install of illustrator trial. i JUST installed it 10 mintues ago (for the millionth time)
I know there is a permissions thing i can try
a deletion of preferences (although they are brand new installed)
any help at all? if you guys need a crash report please tell me how to get it and i can do so. I just need to emulate this 'new account' on my normal account.
thanks in advance <3
EDIT: ok, if i delete my /Users/trza/Library/Preferences/Adobe Illustrator CS6 Settings, it will open and i can create new files left and right no problem but when i quit it and then start it again, it will freeze on 'new' again. then i delete that folder again and it works again. i'll try to locate the specific file now.
edit: looks like when i delete
Adobe Illustrator Prefs
it comes back to life, until i quit it and restart it, then it freezes again until i delete those files.
I've narrowed it down to ONE file that is breaking illustrator
/Users/trza/Library/Preferences/Adobe Illustrator CS6 Settings
if i start illustrator with that file DELETED, it runs fine, but when i re start it (with the file now created automatically from when i closed it) it will break on file->new
ANY help guys?
This is the preferences file. Of course Illustrator needs it.
It needs to be read on each launch and it needs to be written on each quit. Check the privileges of that file, maybe it is read/write protected. Maybe the folder is protected.
Repair your permissions.
It wounds like the settings folder or one of the files in the settings folder has its permission set to read only and either the disk utility will be able to repair it or you have to do it manually.
Thanks for the response,
The only time illustrator works is when it's NOT read on start. I've (newbishly) given it 777 permissions and no difference. I'll check the permissions of the whole folders it's in as well now.
Here's my series of events that happen fwiw.
Start illustrator with file deleted or renamed
-works fine (seemingly)
-illustrator writes the file to the folder
Open illustrator (with this file created)
-Illustrator locks up (pinwheel) on file->new
Delete file, start illustrator
Try this (It seems to have worked for me) Delete your 'New Document Profiles' (the files not the folder) and let Illustrator regenerate them - seems to have solved the issue for me (at least temporarily)
my lifes been pecans the past month with family health, but thank you. i have not tried to COMPARE these to the admin account. i can do that, but it seems like because they are all R&W on my currently logged in user, it should be fine, you know?
do you think i should recreate the other account and compare them? I will do that. not sure why i dont have 'admin' or 'system' in some of the folders, any ideas?
I just deleted all of the files in
/Users/trza/Library/Application Support/Adobe/Adobe Illustrator CS6/en_US/New Document Profiles
and started up AI cs6 and it regen'd them but still freezes when i change from web to print :\
for the record, i've narrowed it down to the EXACT file that causes the issue of the crash. When i delete it and start it, it runs great. but then when i close it and start it up again, it causes issues.
again, the file is
/Users/trza/Library/Preferences/Adobe\ Illustrator\ CS6\ Settings/en_US/Adobe\ Illustrator\ Prefs
Deleteing Illustrator's preferences file does fix the issue temporarily.
Anyone got FontExplorer X Pro with the new plugin v3.5.0 installed? I had. Removing that has fixed my issues (for now).
I'm on 10.8. But I had the same problems with 10.7.4.
BTW... I don't have these issues with Illustrator on my 10.8 Retina MacBook Pro (Time Machine restored from a MacBook Air). I didn't have the issue on the Air with 10.7.4 either.
It's just my Mac Pro that has this annoying and strange issue.
I have repaired permissions on the whole system many times. They're fine.
This is what it should look like. In many cases if it is not like this te system might think you are not you but a staff memeber or someone else.
You have to repair the permissions and that might mean both with the disk utility and manually for some of your directories.
So change it and the problem will go away.
I was having the same problem with a MBP Retina when I created new files or opened existing ones but managed to solve it. This is what I did:
1— Created a backup of the "Adobe Illustrator Prefs" file on /Users/[MY_USER]/Library/Preferences/Adobe Illustrator CS6 Settings/en_US
2— Deleted the "Adobe Illustrator CS6 Settings" folder.
3— Opened Illustrator. All the folders regenerated.
4— Closed Illustrator
5— Replaced the "Adobe Illustrator Prefs" with the file I backed up.
6— Opened Illustrator again, all my preferences are still there and the problem is gone.
Hope it helps.
Anybody got a solution for the problem above? This is driving me up the wall since I can't use Illustrator like this (or I have to start from an existing document). I've repaired permissions. deleted the prefs file (also duplicated, deleted and replaced it as well, as mentioned before). I've rebooted and closed down all running apps. I have no idea what to do next.
Illustrator is working ok in my guest account (the one without admin rights), but crashes when I try to make a new document on my actual admin account.
Migrating accounts for a bug in illustrator seems like a bridge too far, since this is clearly a work-around and not a solution. My new macbook pro is only 2 months old and had a clean OSX install, so I don't see how I could get a "seriously damaged account". My best guess is that this is due to some issues with permissions and such, but since I'm no expert on these things I thought I'd ask some advice here. Migrating an entire account (with no guarantee that it'll work) is def. the very last option for me.
If you are "no expert" as you yoruself claim, you might want to think about following advice.
Regardles of the age of your system.. there's no telling what you've done to it. What apps you loaded onto it and what those apps have done. It's entirely possible to create probelsm in an account within 10 minutes of owning a system.
I realize that creating a new admin account is not always an easy task. However, that is what is necessary in many cases. If you have a backup of the account, you can try restoring it to a time when the account was working.
It is rare that if a new account works, you'll ever trackdown the minor thing which may be causing the old account to fail. Illustrator is showing you there's a problem. AI may not be the only application with a problme, you simply happen to be seeing in in AI at this time. But if changing user accounts cures the issue, you can bet that at some point there will be other issues with the existing user account.
Thanks for the reply. Since the update the "new document crash" was fixed along with some other issues I was having. Apperantly the crash was an Illustrator bug and not at all connected with a faulty user account.