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Download Manager Authentication Error

Jul 2, 2012 12:23 PM

I get this error message (no number).

Is the authentication issue on my computer or on the download server?

How do I fix this?

Thanks.

470 Views 4 Replies Latest reply: thesoulartist, Jul 2, 2012 7:56 PM

Replies

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1. Jeff A Wright,

Jul 2, 2012 1:28 PM in reply to thesoulartist

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Are you utilizing a proxy server to connect to the internet? Are you trying to download a trial or a purchased product? Finally which operating system are you using?

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2. thesoulartist,

Jul 2, 2012 1:57 PM in reply to Jeff A Wright

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1) I connect via CenturyLink.

2) Trying to download through Adobe for Journlists. This is through their pr firm.

3) MacOS 10.6.8

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3. Jeff A Wright,

Jul 2, 2012 3:39 PM in reply to thesoulartist

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I am sorry thesoulartist but I don't understand the response provided for #1 and 2. You can initiate a direct download of our software though by using the directions listed at http://forums.adobe.com/thread/981369.

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4. thesoulartist,

Jul 2, 2012 7:56 PM in reply to Jeff A Wright

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In any event, thanks for the link.

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