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Trouble distributing PDF Form. Emailing fails

Jul 2, 2012 7:58 PM

Categories: Macintosh Tags: #forms #distribution

I have an PDF form I created and wish to distribute to my clients. Once filled out I would like them to return the complete form to me via email. When I choose distribute form in the forms menu to send it to my recipients. I get an error "Failed to send the form to recipients" I am stymied. I cannot figure out why I can launch this feature.

I have ask clients to complete the form and try to attach it to an email, but that defeats the whole procedure, generally confusing my client.

Anyone know what I am doing wrong. I am using Acrobat 9 Pro on Mac OS 10.6.8 Snow Leopard. Someone suggested I upgrade to a newer version of Acrobat. That seems to suggest that the feature does not work in Acrobat 9 which I believe is incorrect.

Any Help is appreciated.

520 Views 4 Replies Latest reply: popdo, Jul 4, 2012 5:41 PM

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9,208 posts
Aug 11, 2002

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1. George Johnson,

Jul 2, 2012 9:04 PM in reply to popdo

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It's not clear to me where the problem is. Is it when you try to send the form to recipients, or when they try to click the Submit button to send the form back to you? It certainly can work with a form created in Acrobat 9, but it may not work with certain email clients. You may find that a good number of users don't even have an email client set up, and many may use a web-based email client (e.g., gmail and the like). If it doesn't work, manually attaching the document to an email is the workaround. Such is the nature of an email-based workflow.

Some users may be using something other than Acrobat/Reader to interact with the form, such as the Preview application on the Mac, which also will not work. The Preview application actually corrupts PDF forms in a number of ways and it doesn not support JavaScript or digital signatures. When you get such a corrupted form back, text (and other) fields will appear to be blank. For more information on this, see: http://kb2.adobe.com/community/publishing/885/cpsid_88564.html

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2. popdo,

Jul 3, 2012 10:46 AM in reply to George Johnson

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It happens when I attempt to send the form to recipients. Even sending it to myself at verizon.net email address

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3. Steve Werner,

Jul 3, 2012 10:50 AM in reply to popdo

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What email client are you using on the Macintosh? I think for Acrobat 9 Pro, only Apple Mail is supported.

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4. popdo,

Jul 4, 2012 5:41 PM in reply to Steve Werner

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I send from Apple Mail but it is linked to my verizon.net account. Is this a typical problem with Acrobat 9 Pro. Someone suggested that I upgrade to Pro 10 as if they have improved and expanded their email clients. (That I don't know) It just seems like a dramatic solutions for a problem that should have been solved by version 9. Am I crazy?
A setback aint nothing but a setup for a comeback!

Frank Morris
NANC Certified Counselor
www.nanc.org

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