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malxp72
malxp72
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Command key not responding InDesign CS5.5 mac

Jul 2, 2012 7:40 PM

Tags: #problem #cs5 #help #error #mac #indesign #indesign_cs5 #digital_publishing_suite

This just started happening - I have a new mac 27" with an extended keyboard, I reinstalled InDesign as migration from the old mac to new didn't transfer it properly. Everythng was fine yesterday, but this morning the command key just won't respond when I'm using InDesign but all keys work as normal in every other program. I've trashed the preferences and it didn't help. Should I also reboot or is there something else I can do?

1046 Views   10 Replies   Latest reply: malxp72, Jul 5, 2012 5:42 AM
 
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  • malxp72
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    1. malxp72,
    Jul 3, 2012 12:11 AM   in reply to malxp72
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    So restarting didn't work.

    Eventually found that I had to manually rebuild the Keyboard Shortcuts - which I've never had to do and didn't when I first installed 5.5 over a year ago - got most things back but now cannot get the 'enter' button to work. Is there somewhere I can get a default settings file and where do I put it in the system to make it work?

     
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  • Manish-Sharma
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    2. Manish-Sharma,
    Jul 3, 2012 3:11 AM   in reply to malxp72
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    Migration tool is never been the recommended way to move the application from one computer to other .

     

    Install the Indesign properly and then all of your problem should be sorted out.

     
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  • malxp72
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    3. malxp72,
    Jul 3, 2012 6:04 AM   in reply to Manish-Sharma
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    I have done a complete reinstall as mentinoned above, so don't know why the keyboard didn't work as normal - any other way to fix this?

     
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  • Peter Spier
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    4. Peter Spier,
    Jul 3, 2012 6:37 AM   in reply to malxp72
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    Did you attempt to migrate a keyboard shortcut set from an earlier version?

     
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  • malxp72
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    5. malxp72,
    Jul 3, 2012 7:38 AM   in reply to Peter Spier
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    How do you do that?

     
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  • Peter Spier
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    6. Peter Spier,
    Jul 3, 2012 7:44 AM   in reply to malxp72
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    Copy the shorcut set from your user library in one version and paste itintothe new version. It's not a good idea wuith versions after CS4, and it can casue exactly waht you are describing.

     
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  • malxp72
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    7. malxp72,
    Jul 3, 2012 8:03 AM   in reply to Peter Spier
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    I'm on a mac - I tried replacing the Default.indk file I found in the Shortcut Sets folder but nothing changed -  do I need to replace the whole folder? Any chance you can take me through it step by step?

     
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  • Peter Spier
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    8. Peter Spier,
    Jul 3, 2012 10:28 AM   in reply to malxp72
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    You do NOT want to replace the default set. The default set cannot be edited -- you must create a new custom set if you want changes. \

     

    What did you replace the default .indk file with?

     
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  • Peter Spier
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    9. Peter Spier,
    Jul 5, 2012 5:27 AM   in reply to Peter Spier
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    I saw you started a new thread, but now it's gone. Where do you stand on this now?

     
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  • malxp72
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    10. malxp72,
    Jul 5, 2012 5:42 AM   in reply to Peter Spier
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    I resolved the issue by reinstalling AGAIN - just puzzled why it happened in the first place, I lost at least half a day trying to sort it out, not to mention spent twice as much time doing jobs because the shortcuts weren't there. I deleted the post because I got frustrated, then just reinstalled, crossing my fingers.

     
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