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Seth.Blanchard
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iPhone Folios not Visible

Jul 3, 2012 8:48 AM

I've created a dev build in Viewer Builder that is for iPhone and iPad.  The iPad version displays fine but the iPhone versions do not see any content.  I thought I might have used the wrong credentials in the builder, but the iPad version works fine.

 

When I use the Adobe Viewer on the different iPhones, the content is there.

 

I've published, updated, set to public, private and even unprotected the content and still nothing is getting it to show up.  Witts end.  Any ideas?

780 Views   9 Replies   Latest reply: jamesroche, Jul 6, 2012 5:39 PM
 
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  • Bob Bringhurst
    3,424 posts
    May 29, 2007
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    1. Bob Bringhurst,
    Jul 5, 2012 3:41 PM   in reply to Seth.Blanchard
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    If you're trying to view your iPad folios (1024x768 or 2048x1536) on your iPhone, that's your problem. You need to create 480x360 or 960x640 folios for the iPhone. You'll probably want to take advantage of renditions.

     

    http://help.adobe.com/en_US/digitalpubsuite/using/WS4cb2576c7954973c-7 0d16164136e6c7cfbc-8000.html

     
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  • Seth.Blanchard
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    2. Seth.Blanchard,
    Jul 6, 2012 6:08 AM   in reply to Bob Bringhurst
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    Bob, we have uploaded 3 folios for each resolution: iPhone, iPhone retina and iPad.

     

    We changed the names online to all be the same with the same version numbers as well. 

     
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  • Bob Bringhurst
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    May 29, 2007
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    3. Bob Bringhurst,
    Jul 6, 2012 7:36 AM   in reply to Seth.Blanchard
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    One possibility is that you have an orientation mismatch—a dual folio with a single article, for example. Try previewing the folio (not the article or layout) using the desktop viewer. if you get an error, that's your problem.

     

    If that doesn't work, try creating a simple test folio for your iPhone.

     
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  • Cameron Hathaway
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    4. Cameron Hathaway,
    Jul 6, 2012 10:37 AM   in reply to Bob Bringhurst
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    Hi Bob,

     

    I'm working with Seth on this project. I don't believe it's a orientation mismatch as I can view the folios using the desktop viewer and using the device preview. Any other suggestions we can try?

     
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  • jamesroche
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    5. jamesroche,
    Jul 6, 2012 10:42 AM   in reply to Cameron Hathaway
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    Can you respond with the productID for the folio that's failing to appear? We can look up the details and see if there's anything indicative of a poorly-configured rendition on the back end.

     

    Thanks.

     
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  • Cameron Hathaway
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    6. Cameron Hathaway,
    Jul 6, 2012 10:56 AM   in reply to jamesroche
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    com.FloridaHospital.AlliesConnect

     
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  • jamesroche
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    7. jamesroche,
    Jul 6, 2012 4:14 PM   in reply to Cameron Hathaway
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    Right now, I'm seeing a single folio for the account that owns that productID. It's in 1024x768. Are you sure all folios are marked Public? It appears this one is marked Free/Public, but I can't account for others that aren't visible in the distribution service response.

     

    To check the current state of the folios in your account, hover over the name of the folio in the "All Folios" view of Folio Producer. We are tracking a problem where the billed state of the document is out of phase with what's reflected on the server (a fix is forthcoming in our next release), so, to be 100% sure, update any folios in question to Public status.

     

    Thanks.

     
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  • Seth.Blanchard
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    8. Seth.Blanchard,
    Jul 6, 2012 5:33 PM   in reply to jamesroche
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    You were right.  I don't know how I missed that.  The 2 iphon versions were set to private.  Thank you.

     
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  • jamesroche
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    9. jamesroche,
    Jul 6, 2012 5:39 PM   in reply to Seth.Blanchard
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    No problem. I'm glad I could help. Good luck with your app.

     

    // James Roche

    // I was born lucky

     
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