I have some design files which are created in Illustrator CS5 and I made them as a pdf file using InDesign CS5 while I open the pdf file in Acrobat Pro 9 I have no issue with the file but my client is using Acrobat Pro 7 while they open the pdf file in Acrobat pro 7 junk characters(rectangular boxes) are appearing in it. Can anyone please look in to this and confirm is this a version bug or something else? It would be much appreciated if some give any idea to get rid of this issue.
Just a hunch... but could you possibly be enforcing system fonts, and not allowing document fonts? Wondering if that could be an issue. There's this setting in the printing preferences that goes like "Rely on System Fonts Only, Do Not Use Document Fonts" that you might want to quickly check.
Aside from the PDF version, but to follow-up to what David is getting at, you are likelythe fonts are not embedding. Because they reside on your system you see the PDF as it should be. Your client likely does not have the fonts installed.
Make sure your ID export of the document is including the fonts. If that still does not work, check to make certain the fonts you are using allow them to be embedded.
If all else fails, seeing how this PDF is for client review (I assume) have the PDF settings set to convert type to outlines. This gets you past the current dilemma as you figure out the cause.
Take care, Mike
Use Acrobat to determine if the fonts are embedded in the PDF. Go to File> Properties> Fonts, the message should say embedded subset, if it doesn't, then something is wrong. If it does, then the PDF is probably fine and the person viewing the PDF in Acrobat 7 might need to clean their font caches. You can also open your .ai file in Acrobat and check the fonts, if you are saving your Illustrator file as an .eps, try .ai instead.
It's unlikely you would need to outline your type to get the PDF to display properly, however there are a few fonts that do not allow embedding, but I believe InDesign would warn you when exporting to PDF. If that's the case, you could choose another font, or convert to outlines.
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