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Challenge can't be completed

Jun 25, 2012 10:43 AM

I can't complete the first challenge (Mission One) - I loaded the sample file, used the Red Eye Tool, but when I save the file nothing happens. Am I doing something wrong? Do I have to use another image or save it at a special location? System: Mac OS 10.7.4 Photoshop CS6 Extended

2333 Views 30 Replies Latest reply: shadowflare2000, Jul 22, 2012 9:51 AM

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1. Terri Stone,

Jun 25, 2012 4:19 PM in reply to 2xM

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It doesn't sound like you're doing anything wrong.

You do not have to save it with another name, and you do not have to save it in a special location.

Would you quit Photoshop, restrat, and try Mission 1 again? Then please report back.

Thanks!

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2. 2xM,

Jun 26, 2012 3:26 AM in reply to Terri Stone

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Thanks for your reply,

I tried to complete the 1st Mission several times, even restarted Photoshop and the system, but I still can't complete it

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3. Terri Stone,

Jun 26, 2012 9:51 AM in reply to 2xM

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To help us troubleshoot, could you supply the following details?

- Operating system (please include specific minor version numbers; for example, "Mac OSX v10.6.8")
- If you are getting error message(s), what is the full text of the error message(s)?
- At what point in mission 1 does the game stop functioning? Please describe in detail.
- What other software are you running?

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4. 2xM,

Jun 26, 2012 10:44 AM in reply to Terri Stone

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Of course I will help:

Operating System: "Mac OS 10.7.4" (or see my first post)
I don't get any error messages at all (Maybe there is a debugging option in Photoshop?)
This is how I do mission 1: http://imageshack.us/clip/my-videos/402/dg1p.mp4/
"What other software are you running?"
If you mean "running" in terms of processes - Here's a complete list of processes running at the moment: http://pastebin.com/xiCViRHt
If you mean "running" in terms of installed software, there's the according list: http://pastebin.com/yqbn7GgM

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5. Terri Stone,

Jun 26, 2012 10:52 AM in reply to 2xM

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2xM, You are awesome for making a screen-capture movie. Thank you!

We'll get back to you ASAP.

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6. Mira D,

Jun 26, 2012 6:34 PM in reply to 2xM

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2xM,

Thanks for trying out Level Up for Photoshop. Sorry to hear that the game is not working well for you.

When you installed the panel and put in your name, did you get a popup that told you won the 1st time login badge and gave you the option of sharing on facebook and twitter?

Thanks!

Mira

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7. 2xM,

Jun 27, 2012 12:05 AM in reply to Mira D

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Hi!

I remember getting the first achievement, but I can't say for sure that there was a sharing option, but I guess there was...

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8. Terri Stone,

Jun 28, 2012 10:08 AM in reply to 2xM

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Unfortunately, we haven't been able to recreate this issue in our tests.

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9. 2xM,

Jun 28, 2012 10:41 AM in reply to Terri Stone

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That's a pity... I finally tried to reinstall the plugin through the Extension Manager, but without success

Thanks for your support anyway!

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10. AlexanderWenzel,

Jul 1, 2012 3:45 AM in reply to 2xM

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Hi everyone,
i've got the same problem over here
Except that i'm using a Windows PC with CS6...
I've received my 20 Points for the registration but i cannot finish mission 1.
I also reinstalled the extension without success.
Do you have any further suggestions? Maybe removing all config. from the LevelUp Tool and start over?
Best regards

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11. Don McKee,

Jul 2, 2012 2:53 PM in reply to AlexanderWenzel

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I'm another one piling on with the same problem. I registered, got the first-time login badge, didn't do further sharing. I opened the sample image, fixed the red-eye, and saved in the default location. Nothing happened in the "Level Up" panel.

I'm running Win7 Pro 64-bit, CS5 64-bit. I haven't tried "Level Up" on CS5 32-bit.

-Don

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12. thejaxxlife,

Jul 2, 2012 4:33 PM in reply to 2xM

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Yeah I'm getting the same problem too. I'm running CS6. What's the deal?

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13. Terri Stone,

Jul 3, 2012 9:05 AM in reply to Don McKee

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It's hard to tell without watching you play the game, but here's one possible cause:

If you click on "Yes" when you are asked if you are happy with the results, the game will move on. But if you click on "I could do better," the panel displays help links to learn more, and it assumes you want to repeat the level.

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14. Don McKee,

Jul 3, 2012 11:25 AM in reply to Terri Stone

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In my case, I'm never asked if I'm "happy" or "I could do better". Here's the Level Up panel after saving my file:

Just the same as it was before I saved it!

-Don

p.s. I just watched the video Martin ("2xM") linked to in an earlier post to this thread. The behavior there is the same that I'm seeing on my Win7 system.

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15. Terri Stone,

Jul 3, 2012 12:54 PM in reply to Don McKee

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Thanks for the details, Don. We're looking into it, but so far no solutions.

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16. AlexanderWenzel,

Jul 3, 2012 1:01 PM in reply to Terri Stone

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If you need me/us to test something specific... just tell me
And btw - my system specs are Win7 64bit with CS6 64bit both fully patched. I also tried the 32bit (ps) edition without success.
I dont get any error message and no question if i'm happy or what so ever.
It's like Don McKee wrote - it seems like the game stops working. Except, that i can repeat the mission over and over again.
The tool just dont realize, that i did the right thing.

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17. Terri Stone,

Jul 3, 2012 1:05 PM in reply to AlexanderWenzel

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It's so crazy! Our stats tell us that 93% successfully complete the first mission. Since some people no doubt voluntarily quit the game before the first mission ends, that means a pretty small percentage of people are having this problem.

I know that's no comfort to you, the ones having the issue, but just wanted to let you know.

When there's a new version of the game panel, we'll let you know and would appreciate it if you could try it and see if the problem persists.

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18. Don McKee,

Jul 3, 2012 1:19 PM in reply to Terri Stone

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I would like to start over with a different user name/email address. How can I make the game "log me off"? Where on my Win7 system is the game's state being saved?

I want to pay close attention to the choices that I made in the beginning, and perhaps make some different ones this time, to see if that has any effect.

-Don

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19. AlexanderWenzel,

Jul 3, 2012 1:20 PM in reply to Terri Stone

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Ok, thanks for the info.
Is there maybe i chance to reset the game? When i reinstall it, the game remembers my email and name.
Since its an flash application i thought it would use some flash cookies to store these info?
Hmm... but i'm able to fine the .sol file? Also nothing in the reg.?

@Don McKee: you can click on the name or just beside it. In my case i then can edit the name + email field.

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20. Don McKee,

Jul 3, 2012 1:23 PM in reply to Terri Stone

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Also, how does the game detect that we've "saved" the file? Does it matter what the file name is relative to the original file? Does file type matter (e.g. open as .jpg, but save as .jpg vs .psd vs .tif)? Layers vs. flattened? Is any of this even relevant? ;-)

-Don

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21. Don McKee,

Jul 3, 2012 1:27 PM in reply to AlexanderWenzel

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AlexanderWenzel wrote:

@Don McKee: you can click on the name or just beside it. In my case i then can edit the name + email field.

Yep, I'm able to change the info, but it's still "me". Just as you appear to want to try, I want to start over from scratch.

-Don

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22. AlexanderWenzel,

Jul 3, 2012 3:08 PM in reply to Terri Stone

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One last thought for today... Whats about localization? I'm using the german version of photoshop? I dont know how the plugin detects my actions in ps but maybe this idea will help somehow?

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23. Mira D,

Jul 4, 2012 12:28 PM in reply to AlexanderWenzel

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Hi all,

If any of your are interested in helping us debug this problem further, please send me a private message with your availability and time zone. I will schedule a 1-on-1 phone call and we can give you a newer version of the game to check whether we have fixed this problem.

Thanks!
Mira

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24. AlexanderWenzel,

Jul 5, 2012 9:49 AM in reply to Mira D

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Today i tested the tool at work. I'm using a iMac with Lion and CS5.5 both fully patched.
Same results... I entered my name, received my initial points, a window popped up,
i clicked on "get more points", removed the red eyes and... nothing happened

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25. Mira D,

Jul 6, 2012 1:18 PM in reply to AlexanderWenzel

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Hi Alex,

I know this probably sounds silly but can you try rebooting your machine and let us know if it helps.

Thanks!

Mira

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26. AlexanderWenzel,

Jul 6, 2012 1:39 PM in reply to Mira D

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Hi Mira,
can you be more specific?
I "reboot" my machine every day... Both Mac and PC.
(reboot or better boot, because i turn them off - no standby or energy saving mode - in the evening )
bye,
Alex

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27. kotobato,

Jul 7, 2012 4:48 AM in reply to Mira D

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Here I have same problem under Japanese environment.
I surely finished Mission 1 but can not proceed to Mission 2 on another day.
(Actually, I don’t know have any misson-completed sign or messages )
Nothing changed with Photoshop or PC reboot.
###
Photoshop Extended CS6 13.0 X64
Mac OS X 10.6.8

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28. shadowflare2000,

Jul 7, 2012 11:49 PM in reply to Terri Stone

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Photoshop Extended CS6 12.0.4 x64
Windows 7 Integrale Version x64 SP-1(version 6.1 num 7601)

same problem here,

i tried to finish the red eye,

i remove red eye ...

i save ....

No messsage ... and can't complete the mission

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29. akurl,

Jul 22, 2012 8:57 AM in reply to shadowflare2000

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same problem here!
really frustrating!

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30. shadowflare2000,

Jul 22, 2012 9:51 AM in reply to akurl

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I reinstalled photoshop and it corrected the problem ....

akurl <forums@adobe.com> a écrit :

>akurl http://forums.adobe.com/people/akurl created the discussion
>"Re: Challenge can't be completed"
>To view the discussion, visit: http://forums.adobe.com/message/4572889#4572889

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