Purchased a Creative Cloud subscription, and the back-up computer installed CS6 as a trial, which is now expired. Now after uninstalling it, Adobe Application Manager still says CS6 is installed on the computer. Please help!
Try using the Adobe Creative Suite Cleaner Tool to correct the issue: http://www.adobe.com/support/contact/cscleanertool.html
So here is my confusion. I removed the installer. How do I get that back? I have Adobe Download Manager, or I can log in online. It doesn't tell me where to get the installer back, and when I see the list of apps online, it just allows me to click "Try", or "Learn More". Which is why I downloaded a trial my mistake. If I try to download an App, will it ask to install the Creative Cloud Installer first? If so, I can only download a trial at this point. For some reason this works fine on my main PC, so I'm not messing with it. I can't seem to get this to work on my second PC though.
Ok. Tried all the above. Reinstalled Adobe Download Manager. It allowed me to download and install CS6. But when I launch CS6, it opens a window telling my my trial has expired. So, I ran the cscleanertool again, removed the ""Adobe Ps CS6 Driver", which was the only option related to Ps. The cleaner "finished with errors". Now when I restart Adobe Download Manager, I am getting a download error when trying to connect and it tells me to contact Customer Support. It does appear to have uninstalled CS6 from my PC, as it is no longer listed as a program that I can uninstall manually in the control panel.
Collin, Just an update. I haven't had a chance to call support yet. But ever since I ran the uninstaller, it have not been able to install any adobe priducts at all. Adobe Air install hangs and then I have to manually close out the program. At this point, I think I have to format my computer because I am just not getting any work done. Thanks anyway.
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