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dragonman92
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inprogresskey

Jul 3, 2012 4:07 AM

I have downloaded adobe captivate and get error restart due, all the advice states remove the inprogressket!  Having checked there is no key to delete!  I have searched the harddrive and no file is present!  I can see loads of people with same issue and unable to find and delete file!  so first anyone have an answer?  second adobe remove this check from download it is causing more trouble than it's worth?

545 Views   5 Replies   Latest reply: Jeff A Wright, Jul 6, 2012 11:00 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jul 3, 2012 10:45 AM   in reply to dragonman92
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    Have you run Windows update to verify there is no updates available or pending installation?  As for removing this check it would not be possible as we need to utilize the Windows Installer service ourselves to install.  If it is already busy trying to or preparing to install an update then it is unavailable to our installers or any other installer utilizing this feature.

     
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  • dragonman92
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    2. dragonman92,
    Jul 6, 2012 5:36 AM   in reply to Jeff A Wright
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    I am not computer literate so fall instructions as set down.  I have spend hours downloading all windows updates, there is nothing left pending, I have searched every location that points to the 'inprogresskey' and there is not one to be found.   If I have nothing to update and I can't find the inprogresskey  what is the problem your software will not load as it thinks a reboot is pending.   Note - because it is not a straight forward download and install it is pushing me away from adobe?   What else can I do before I abandon the installation.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Jul 6, 2012 9:50 AM   in reply to dragonman92
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    Dragonman92 can you please provide the exact error message you are receiving?  Also what version of Windows are you using?   At the moment my best guess is that your solution can be found under Troubleshoot error messages | Bootstrapper CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html#main_You_are_already_running_another_installer_.  With an exact error message I could be more certain however.

     
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  • dragonman92
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    4. dragonman92,
    Jul 6, 2012 10:23 AM   in reply to Jeff A Wright
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    windows xp, I have downloaded your adobe support advisor  this a confirmation of installation error cpsid_82829s1: "A restart is pending," bootstrapper error has occurred.   I have access http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html and followed the instructions provided and yours and I can't find the inprogresskey or anything else that is causing the error I have downloaded everything being flagged. my head is spinning?

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Jul 6, 2012 11:00 AM   in reply to dragonman92
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    Dragonman92 it seems like it would be best if you work with one of our technicians directly.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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